When I first chose the Woodwinds for our venue, I was excited and pleased to be working with them. Randy was our first intro to the venue, and he was great initially. However, as ...the wedding was getting closer, working with the Woodwinds was adding more stress to my experience because they had switched our wedding coordinator to Michael after spending so much time going over all expectations with Randy all of those months. They make you fill out several forms, some meaning the same thing in different ways, and make you come in at very inconvenient times during the day. Both my husband and I work full time, and had to time time off from work or leave work early to make these meetings, which added to my stress during the wedding planning process because we had limited PTO since taking off for the wedding and honeymoon.
This place will treat you like a car dealership. They promise promise and then there is absolutely no delivery, and unfortunately with weddings you find out as you are getting married that things are not happening. The day of my wedding they asked my photographer to wait to start taking photos because they had a REHEARSAL DINNER GOING ON IN THE ROOM I WAS GETTING MARRIED IN! My photographer is $1400 an hr and had to pause what he was doing to accommodate their rehearsal dinner that was happening right before my ceremony. I was so upset. Not only was that happening, but when I arrived to the venue none of the bridal party gifts I dropped off the day before with instructions were put out. We walked into a dark, empty, cold room. I had to unbox their gifts in my wedding gown, everyone was watching me. It was so awkward. Then no one opened their gifts because it was time to line up. I did not have champagne with my ladies before walking down the aisle, and we did not use the champagne flutes I spent money customizing for them. I was walking over to the groom area to put out their gifts, and the bridal attendant felt bad for me, and grabbed the box and did it for me last minute. Since the staff was busy with the rehearsal dinner, when my guests starting arriving no one knew where to go so MY MOTHER starting directing people where to go. She said to the staff "am I working this wedding or are you? Can someone please help these guests so I can be with my daughter?" On your wedding day, the most important part is marrying the love of your life. I just could not wait to see my husband. When the doors opened and I was about to walk, I noticed that more of what they promised for my setup was not done, but I tried to focus on my groom and what the day was about. The reception finally started and it felt like the staff were finally attending to us like promised. I finally got one of my signature cocktails. So for my signature cocktail, they had me pay extra for my garnish which was not on any of my drinks until I said something. They then put it on only one of my drinks, and then the rest came without it again. I would not have minded, but I paid extra to have it there for a reason and on all of those drinks. They started packing up my centerpieces before my wedding was even over. The only thing they nailed was the food. Sergio and the bridal attendants work so hard, but it seems there is no communication from the coordinator to the people that are actually there working the event. They do too many events at one time it seems and cannot handle it. I read so many great reviews, unfortunately I felt like I didn't receive any of that.