I went back and forth about writing this review for months. The venue is unbelievably beautiful. Kate, the florist did such an amazing job, I couldn’t have adored my flowers more. ...The rest of our experience was subpar, at best. Our tasting was a nightmare. I think we may have fallen through the cracks because we started with one coordinator who moved onto a new position, so we were assigned a new coordinator half way through planning. I never would have blinked an eye at the transition, except our new coordinator just never seemed to be on the same page as us. Our contract was sent to us 4 times, as we worked out the kinks- all 4 times I asked for Chardonnay to be changed to Pinot Grigio for the passing of wine during dinner. Each time I was reassured it was changed. I sat down at our head table to be presented with Chardonnay. We were discouraged multiple times to have an additional bar, even after explaining our 250 guest list & how much they love a good ol’ open bar. They closed BOTH bars for 30 minutes before the bridal party entrance, despite that never being stated in the contract. If you’re paying for a 5 hour open bar, you expect 5 hours, not 4.5 hours. I understand they were trying to urge people to sit, but they didn’t take into account how that would result in people crowding at the bar as soon as the only bar opened in the reception area? Almost seems like if we had the extra bar in the hallway like we asked for, it would have remedied the situation. My husband actually handed the bartender $100 to have him open the bar, because 5 different guests came up to us and told us the bar was closed. At the end of the night my father’s girl friend asked for cake to be wrapped up, (she wanted to make sure we had cake to freeze for our 1 year anniversary) and she was told no. “We don’t do that.” Thankfully, once my dad asked they provided him with the cake. Amazing what pull you have when you’re recognized as one of the people contributing to the bill.
Most of all, I find it to be mind boggling that you work with a coordinator to plan your entire day & they aren’t present on your wedding day. Believe me, my wedding day was unforgettable & beautiful- I just wasn’t overly thrilled with the service through out the entire planning process. I felt like I was constantly being blown off. After reading all of the other reviews, I think I may have fallen through the cracks, but when it’s your wedding day & you’re spending the money you are, there shouldn’t be a crack to fall through.