Vivienne Atelier Bridal

twin sister, my Maid of Honor, took on the challenge of scheduling seven bridal appointments in one weekend—but as soon as I stepped into Vivienne Atelier Los Angeles, I knew I wouldn’t need to go to any others. From the moment we arrived, Alexis made me feel like the only bride in the world. She truly listened—taking into account our venue, the overall vibe of the wedding, and my feedback on dresses I had liked (and not liked) from other salons. She was also incredibly diligent about only selecting dresses that fit both my timeline and budget, making me feel so respected throughout the entire process. Every gown she put me in made me feel beautiful, and she never pressured me into anything that wasn’t the perfect fit in every way. And then, Alexis had a hunch about a particular dress she just had to find for me. The moment I put it on, I was speechless—and I knew instantly it was the one. I never wanted to take it off! Beyond helping me find my dream dress, Alexis made the entire experience so special, memorable, and exactly what every bride hopes for when dress shopping. She stayed connected with me throughout the process and even asked for wedding photos after the big day, which showed just how much she truly cares. I cannot recommend Vivienne Atelier Los Angeles and Alexis enough! If you're looking for a boutique that makes you feel celebrated, heard, and absolutely stunning—while also respecting your budget and timeline—this is the place to go. Wedding was on Sept. 15, 2024

he worst decision I made in the entire wedding process and ended up costing me thousands of dollars. SAVE YOUR MONEY AND BUY SOMEWHERE ELSE. As a result of this disastrous experience, I had to buy another same exact dress from the actual designer's store 1 month before my wedding and it was CHEAPER. Therefore, don't think you are getting a deal at this store because its a warehouse because you are not...I spent over $4500+ on a Vera Wang dress that was ordered too small and was damaged by the store when I went to pick it up. In Oct 2023, I came in and fell in love with a Vera Wang dress. The associate sweet (Alexis) and after taking my measurements, I walked away so happy about my dress. What started out as the dream experience, quickly turned into a nightmare. When I came back in Feb 2024, my measurements had not changed, but my dress would not zip up past my ribs. After 3 store associates tried to get me into the dress, they ended up staining the dress with their hands while attempting to zip up the zipper. In fact, they broke the zipper entirely. In tears, I was reassured that the dress just needed an 1 inch let out and that there was over 2 inches of seams that could be let out to fit me. Despite asking at the pick-up appointment, I was never offered a bigger size dress and told that they would help me if the seamstress could not fix it. Before the seamstress even touched the dress I again called Vivienne and spoke to Alexis and she told me to call back if there was any issues. After taking out the seams to the max, the seamstress was only able to let out 0.75 inches- not 2 inches as promised by Vivienne. In tears and 2 months away from my wedding, with a stained and broken dress that did not fit... I reached back out to the store again and corporate to try and see if there was anything they could do. Corporate was taking days to respond and ended up blaming me and offered a new dress for another $1200 with an arrival date that I sincerely doubted would arrive in time for the wedding. The reason corporate gave for refusing a refund was due to the dress being altered as per their contract they will not return altered dresses... but his was after numerous conversation where they told me to alter it. At this point I went to an authentic Vera Wang flagship store- Pronovias in Beverly Hills. The store manager Briannah was able to get me a new dress (identical except in size) in less than a month for $3300 (including alterations). If you look up stores on Vera Wang website, Pronovias is a listed flagship store- Vivienne Atelier is not. During one of my phone conversations with Vivienne's manager, Valerie, I was informed that Vivienne Atelier did not have a current contract for Vera Wang dresses (in Jul 2024). There was misrepresentation about how Vivienne Atelier was connected to this designer dress and how this dress would be sourced if there was no current contact. Fed up- I had no choice but to by another dress and eat the cost of two dresses less than a month before my wedding. To this day- Vera Wang is listed as a designer on the company website, but Vera Wang does not list Vivienne Atelier as a store on their website. I pray my experience will save another bride the pain I endured. I wish I had never stepped foot into Vivienne Atelier.

Jenn, who unfortunately no longer works here, made the process of finding my wedding dress perfect. However, when I went to pick up my dress, I was shocked to find that the length was completely wrong. I was assured the dress would be made to fit my measurements, with only a small margin for error. Yet, it seems no alterations were made to the length at all. When I brought up this significant issue, I was met with a dismissive “we don’t do that” and no offer of help. It was clear they didn’t care about the mistake or that they had assured us the length would be altered. My height was taken into account when I purchased the dress, along with the additional length I needed for heels, but the length was not altered at all. After reviewing my contract, which clearly stated that the dress would be ordered to fit my measurements (including height), I called the store that evening. I didn’t receive a call back. I’ve sent multiple emails and made several calls, all met with complete silence. I strongly advise caution when purchasing your dress here. I’m deeply disappointed by how my experience ended. What should have been an exciting and joyful day turned into a huge letdown, tarnishing the special moment of picking up my dress with my mom.

entire experience an absolute delight, showcasing her impeccable taste and creating a fun and memorable atmosphere. Jenn's passion for bridal fashion was evident in her enthusiasm and expertise. She took the time to understand my vision and preferences, offering valuable insights and suggestions along the way. Her impeccable taste and eye for detail were truly remarkable, ensuring that each dress I tried on was a perfect fit for my style and personality. What truly stood out about Jenn was her dedication and genuine care for her clients. She went above and beyond to make sure I felt comfortable and supported throughout the process. Her friendly and helpful nature put me at ease, turning what could have been a stressful decision into an enjoyable and exciting journey. The fitting and styling of the dresses at Vivian's Atelier were nothing short of amazing. Jenn's attention to detail was impeccable, ensuring that each dress hugged my figure flawlessly and accentuated all the right features. Her expertise in understanding body types and how to enhance them truly shone through, making me feel like a radiant bride in every gown I tried on. Although I ultimately chose to go with another vendor due to personal reasons, I cannot stress enough how much I enjoyed my experience at Vivian's Atelier. Jenn's professionalism, warmth, and impeccable taste make her an absolute gem in the bridal industry. I highly recommend Vivian's Atelier to any bride-to-be searching for a boutique that offers not only a stunning selection of dresses but also exceptional service. From start to finish, Jenn's expertise and friendly demeanor make the entire process an absolute pleasure. Thank you, Vivian's Atelier and Jenn, for your outstanding service and for making me feel like the most beautiful bride-to-be