URGE Party Bus

very professional and attentive to our needs. I would not hesitate to use Urge Bus again.

of all, after turning in my rental agreement, I never got any sort of confirmation that the bus was even reserved. I had to call them a week before the event to make sure that we even had the bus for sure. Not great customer service from the start. Let me continue. When the bus arrived, it had a headlight out. This was an evening event and we were travelling between small towns to go to different Halloween events that bars were hosting. So being on back roads in small town Iowa with one headlight isn't the best idea due to the large amount of wildlife that runs about. That made myself and other guests a bit uneasy, and additionally it could have gotten the bus stopped and ticketed since per Iowa code 381.325, Headlamps on motor vehicles- "Every motor vehicle other than a motorcycle or motorized bicycle shall be equipped with at least two headlamps with at least one on each side of the front of the motor vehicle, which headlamps shall comply with the requirements and limitations set forth in this chapter". On top of that, we informed the driver and he was fully aware the light was out and didn't seem one bit concerned. After we loaded up and began the journey to our first location, we noticed something else. The speedometer was not functioning. The pointer on the speedometer stayed at 0 mph the entire evening. Therefore, our driver had absolutely no idea on what speed he was going. We employed the snapchat application during the drive from our first location to our second and we were going 41 mph in a 55 mph zone. Not only is this unsafe as the driver was not utilizing his hazard lights to signal a low speed, but it is illegal. Furthermore, this speedometer issue also ending up skewing our timeline for the evening. We had an itinerary that we were trying to follow so that we could get to a certain amount of locations and have enough time to enjoy ourselves at each location. Since the drive time between locations ended up being nearly double since the driver was going so far below the speed limit, we ended up having to cut all of our stops short. I was not impressed with Urge for sending out a bus that was unsafe to be on the road and not fully functioning. I notified the company of my dissatisfaction via email and they never responded, which I found to be very startling as you would assume a business would want their customers to be pleased with the service provided, especially when the service is at a cost of $550+. They were obviously not concerned or gave one thought to the problems they caused. Due to their lack of a response, I notified the Better Business Bureau of the issues that we had dealt with. They sent multiple notifications to the company to advocate for me since my own attempt went ignored. Again, the company refused to respond. This utterly astounds me. What poor business practices. This company clearly DOES NOT care about their paying customers, nor about the image they present. Sending out transportation that isn't in working order is unsafe and altogether unacceptable. I would highly suggest using another company. I have used multiple other companies in the Des Moines area and have never had any sort of issues like those that occurred with Urge. Use 515 or Top Hat if you want to get your money's worth.

knowing for sure if we had transportation. The second issue was that the bus was supposed to take the first group of people at 9:30 but we had no idea the bus was there. It would have been nice if he came inside to let us know he was there. The last small issue was the driver. He was nice but most bus drivers will get up and help the guests off the bed. I was in my wedding dress and heels and all my girls were in heels and the driver just sat there.

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