I want to start by saying my hair and makeup trial was an absolute blast! I met the owner and few of the girls that work there, and I loved the look. They even had a ton of tips an...d suggestions for everything I requested (just because something looks good online, it might not work with your complexion, face shape, hair texture, etc). They were very informative and helpful. It only took about an hour and it was perfect! I told them I wanted it pretty much the exact same way for my wedding day. The only thing I wanted different was less volume in the back of my hair and less make up on my cheeks because my face broke out almost immediately at the trial.
Come wedding day, I expected the same thing as the trial: Bride's hair and make up being done simultaneously and done in the same amount of time. However, they ended up doing it separately so it took twice as long which ended up messing up our photo timeline. I've never been a bride, in a wedding, or even gotten hair and makeup done prior to my trial, so I had no idea the timing would be any different than at the trial unless I was told, which I was not. I feel like a wedding makeup company should know the tight schedules of weddings and be able to make suggestions and help move the timeline along-especially for whether the bride goes first, last, or in the middle.
In the end, I didn't love the look. When I requested more gold around my eyes they did it without mentioning that it wouldn't work well with my complexion; I ended up wiping it off at the reception. When I said I wanted less volume, they gave it less character as well. My hair was pinned back very loosely so when I stepped outside into Carolina lakeside humidity, my hair had all the volume I said I didn't want.
Ultimately, it felt like they were only there to get paid. Much less effort, information, and observation than at the trial. At trial they noticed things about my skin, teeth, hair, etc and made suggestions or altered the plan accordingly, but not on wedding day. I was left with the faintest tan lines which ended up being drastic tan lines in photos...something I feel they would have noticed/mentioned at the trial and is easily fixed with makeup (especially by professional makeup artists) but didn't warn me on wedding day.
Overall, I wish my trial day hair/makeup and wedding day hair/makeup were swapped. My only suggestion is for brides to do their research and make sure you communicate and ask lots of questions during your search for hair and makeup.