Unique by Design Weddings & Events

to detail, and is unprofessional. UNRELIABILITY She consistently didn’t follow through with her self-assigned tasks, whether they were a month late or not done at all. She cancelled meetings with little notice, including vendor meetings she said she "definitely wanted to be there for” and our first in-person meeting. We eventually met her in person at our final walkthrough, a month before the wedding. She had little accountability when she would cancel; brushing it off, saying she “didn’t really need to be there.” On multiple occasions, we reminded her to update a shared task list. During a virtual meeting, we expressed that we were stressed about some of the things we needed to do. She told us not to worry because she would let us know what to do each step of the way. This led to Jenna not letting us know: -a kids’ food option was available, requiring us to reach out to families after they had already made their meal choices. -to have the seating arrangements completed by the walkthrough. that we needed a cake stand until a week before the wedding. -when to apply for our marriage license. We had to rush our application because our officiant caught it. She said that she would be available on Mondays and Fridays, but when we planned a meeting those days, she would rush through them. There was not one meeting that did not feel rushed. LACK OF ATTENTION TO DETAIL We asked her to fill out our website. Once completed, we found that she left the default examples that should have been deleted. Jenna was responsible for contacting vendors and dispersing relevant info to them. Yet, she didn’t have any contact with our officiant. During the ring exchange at rehearsal, Jenna told us to do things that contradicted what the officiant had gone over with us. When we explained what the officiant covered, Jenna got defensive and didn’t want to practice that part, deferring to “whatever the officiant said.” We had a guest book using Jenga and supplied a large bowl to hold the pieces for guests to easily access. Instead of placing the Jenga blocks in the bowl, she had a small stack of cards in there. She left the Jenga set in its original box, unopened. As guests arrived, they expressed that they didn’t know what the Jenga was for and didn’t want to open the box. UNPROFESSIONALISM She interrupted a meeting to help her husband figure out how to cook dinner. She said she would play a big role in design but she referred us to Etsy or Pinterest whenever we consulted her about design elements (e.g., save the dates, invites, venue). She was culturally insensitive. She originally used our Buddhist altar cups meant for the table dedicated to passed loved ones for our glass blending ceremony. She also asked if it's a cultural thing that we [Asians] aren’t on time because she knows that “Latino people are like that.” The bridesmaids asked about the pace at which they should walk down the aisle during rehearsal. Later, Jenna said to the bride, “Your bridesmaids were asking so many questions. I don’t know what they’re so nervous for. It’s not even their wedding. Just walk.” Also during rehearsal, the best man asked about a trick to hold the rings that he learned in a previous wedding. She replied with, “After doing over 100 weddings, I’ve never heard of that. ChatGPT it.”