Union Station Hotel

ture couples should be aware of. The positives: the venue itself is stunning, the appetizers received great feedback from our guests, the room flip from ceremony to reception was executed very well, and most of the day-of staff were wonderful. Our biggest frustration was the lack of ownership when issues arose. Despite confirming our meal selections multiple times throughout the planning process and at our tasting, one of our entrée choices was prepared incorrectly on the wedding day. Rather than taking responsibility, Union Station’s response was that the kitchen simply prepared what was listed on the paperwork they received. As clients, we viewed Union Station as one organization, not separate departments passing responsibility back and forth. We also paid for five bartenders, but there were periods throughout the evening when multiple bartenders were absent. In addition, we were surprised by the number of extra charges that surfaced after signing the contract. The standard reception chairs felt out of place for a venue at this price point, making an upgrade feel necessary, and there seemed to be an additional fee attached to many requests throughout the planning process. The most disappointing part was not that mistakes happened, but that there was very little effort to acknowledge them or make things right afterward. Union Station is a beautiful venue, and we are grateful for the wonderful memories we made there. However, given the cost of hosting a wedding at this property, we expected stronger communication, greater attention to detail, more transparency around additional costs, and a higher level of accountability when issues occurred.