TRU Limousine, LLC

car 2 weeks before my wedding and he held the car until I had made a final decision a few days before the wedding. Alex was our driver for the lead car, and we could not have asked for a better experience. He arrived early with a beautiful clean and air conditioned car. He was beyond helpful with my dress and veil and made the ride to church for my dad comfortable and smooth. Our second driver for the party bus was early and provided a very smooth ride throughout all of our stops. At the church, both drivers helped to open the doors as I walked down the aisle, and I can't tell you how helpful that small detail was. After the ceremony both drivers provided help to us as we took pictures with the lead car and even assisted in our photographers in creating the perfect lighting for out photos. I would recommend Tru Limo and their drivers to any bride looking for a reliable and professional company to make their wedding day stress free! Thank you to Kevin and his team for giving my husband and I a worry free day and keeping us on schedule with their prompt and professional service.

disrespectful to the bride and groom. The party bus driver got upset and yelled at the groom and his groomsmen for turning on the lights, stereo system, and TV on the party bus even though these were selling points when we were viewing the cars the day we signed the contract. Both drivers were unaware of the schedule. Both the bride and the groom had to inform the drivers there was an additional stop before we went to the church. This stop was clearly stated in the itinerary. However, they told both of us we were wrong and then proceeded to text while driving until they realized we were correct. On the contract, it says we had the Rolls Royce booked until after our ceremony ended. However, on the way to the church, the driver kept saying to the bride he would only stay until 4pm and if we want him to wait for us, he would charge us an hour extra. We were having this conversation in front of the church before I walked down the aisle which I believe is extremely rude and unprofessional because you would think the last thing you would want to do is stress out the bride right before she enters the church. He did not discuss this with me in a calm manner, instead of he was yelling and clearly annoyed at the situation. However, I believe this is a miscommunication between the owner Kevin and us because we were transparent with him regarding our wedding timeline. We were clear our ceremony started at 3:30 and would end about an hour later so I do not understand why he wrote “rolls royce terminates after church ceremony ends” when that was never his plan. Since the Rolls Royce driver kept threatening me saying he will charge me an hour overtime if he waited for us after our ceremony ended, I just told him to leave right after he dropped me off at the church. The worst part of our experience with Tru Limo was our interaction with the owner, Kevin. We went to speak with him weeks after the wedding to make him aware his drivers were rude and unprofessional. He did not apologize AT ALL for our experience and said, “he will not give us any money back just because of attitudes.” You could also tell he refused to believe us. I don’t understand why anyone would take time during their Saturday during the summer to lie about their experience. You would think customer service would be important to any business, especially in the wedding industry but it was clear he did not care about our experience with his company. He just kept saying “he has been in this business for x amount of years” and he does not care that his drivers stressed us out on our wedding day. He did not take ownership of his drivers’ actions whatsoever and again, he never apologize once to us. Both drivers stressed the bride and groom out leading up to the ceremony (groom was in party bus and bride was in rolls Royce). Clearly, Tru Limo’s unprofessionalism stems from the owner and is reflected in their drivers. Transportation was the last thing I thought would stress me out on my wedding day and therefore I would not recommend any bride/groom to use this company on their wedding day.

decided to go with TRU limo. We needed a party bus to fit 28 people. Not many companies carry something this size and several of the ones we saw were old and run down. TRU limo had a brand new bus with a bathroom, wifi, speakers, tv, lights, you name it. They were professional. Arrived on time for pick up. We were able to make our final payment via CC the day of the wedding. My bridal party and I had an amazing time on the 30+ minute bus ride from the church to the venue. I am even thinking about booking them again for a birthday celebration!

ad better reviews. Our driver was on time, helped us in and out of the limo bus with umbrellas since it was raining, and drove well. We definitely recommend booking them!

s. After doing a massive research, True Limousine had the best price for what we paid for. Their drivers were professional, punctual and friendly. Great service all across the board! We would definitely recommend them to everyone. From wedding day to airport transportation, these guys will get you where ever you wish to go in a safe and timely manner. " - Mr. and Mrs. Silva

river was willing to take as many trips as needed through the night. I would easily rent this service again if I needed it.

s I was walking in, the driver followed behind me saying “I need a credit card right now, I need payment right now.” I was incredibly flustered and said I’d deal with it after the ceremony. I talked to my dad and he said that the company had his credit card on file and everything had been paid for. He had also seen the bus driver earlier in the day to tip him and nothing was mentioned to my dad at the time about outstanding payment. After the ceremony, we all get back on the bus ready for a great time. The driver refused to leave until he got a credit card. He was very abrasive and rude to me and my husband. My maid of honor stepped up and started asking around for anyone that had a credit card on hand to just shut the driver up and get moving. Finally, he swiped and card and continued about the day. The limo was the only stressful part of my wedding day and I would not recommend TRU limo to anyone because of that. The driver was incredibly unprofessional and really stressed me out. I was very disappointed in this service.

but he will upgrade us free of charge to the 50 person bus. The day of our wedding a 32 passenger bus shows up (which does not fit our bridal party) After arguing with the driver and Kevin on the phone, the best he could do was reimburse $150. We had brides maids sitting on top of ushers laps. WOULD NOT RECOMMEND!!!!!!!

we were extremely happy we used Tru Limo. I'd certainly recommend them and use them again if needed in the future.

y!

state, clean, new, fully stocked. Highly recommend them to anyone looking to rent a limo!

sweaty.

fear, for some crazy reason, was that I would be late to the ceremony. Tru Limo didn't just show up on time, they were 30 minutes early outside the house, waiting patiently for us to come outside. I truly appreciated the timeliness and the reliability. Our driver was great, we were allowed to bring a cooler of drinks on the bus with us. Definitely recommend this service to anybody!

e price! They were on time and did everything we asked. It's nice not having to worry the day of your wedding, so book Tru now, you won't regret it!

g to my friends and family.

beautiful Excalibur that is 100% class for a bride and groom to travel in. The prices were fair, drivers punctual and pleasant.

uttle literally rolled out a red carpet and had champagne waiting on ice for us. The whole bridal party drank and sang all the way to the reception venue! Our driver, Dwayne, was really sweet and gave complete control of the radio from the back. It felt like a party bus, the interior was spotless and perfect for our needs.

clean, up to date and awesome to party in. Kevin as well as the driver the day of the wedding were great people! They are very easy to work with, prompt, on time and accommodating. I searched for good prices and hands down, TRU LIMO will beat any price. Awesome Company. Very happy with them! Thank you TRU Limo!!! Groom & Bride Jason & Rebecca

ertain the bill had been paid in full but for gratuity, however, given the short notice and chaos of rehearsal, etc., we paid the bill just to ensure that the service we paid for would be provided. The company waited until the last minute to spring this on us. Would never use the service again because of this issue, but they escorted the necessary family members and bridal party members in a timely fashion.

e service that they offer u ,is the service that u will get.Thanx so much for making me feel like a Princess in my pumpkin ride. Yours Trully, Mildred Ruiz

13 Cadillac XTS Sedan for the bride & groom and the 32 passenger party bus for the bridal party. We joined our bridal party after the ceremony and the sedan transported the bride's parents to the hotel. We were very happy with the service. The vehicles were very clean and the party bus accomodated our beverages. The groom made a playlist for the party bus and the driver very kindly helped us set it up for the ride. Both drivers were very courteous. We highly recommend TRU Limousine.

their way to drive us to a separate site to see one of the limos we were interested in. The staff were very friendly and helpful and the limos were on time and in excellent condition and the drivers knew exactly where they were going. I highly recommend Tru Limo for your wedding or event!

e he brought me water, tissues, and even poufed my train up right as I walked down the aisle!! Jackson, our limo driver, was awesome...I would never have expect a more kind, sincere driver than him. I am recommended Tru Limo and Jackson to all my engaged friends. Thank you.

on for this choice. When we called them to set up a limo for our day, the man on the phone was incredibly rude. I was put on hold for almost ten minutes. When I called to verify two weeks before the wedding, the same man answered the phone, and when I said that I just wanted to make sure we were all set, he replied "why wouldn't you be". Still, I pressed on hoping for the best. The reason we chose this company is because they had a little bit bigger limo for just a little less that the original company I had gone with. The limo thankfully arrived on time, but when we entered, the first thing out of the driver's mouth was what the difference was on the bill. He didn't start driving until I gave him my credit card. There was nothing special about this limo besides they had pink napkins in it (which was my wedding color). It looked very used and smelled like cigarrettes. I was extremely disappointed and called my photographer requesting that we don't do any pictures in there. Everyone who rode with me agreed that this limo was not how it had looked on the website. The only positive thing I can say about this company is that the wedding ran a little late, and they did say an extra 20 minutes or so for us to go home. Though I again had to pay him before he would let me in the limo. If you are looking for a limo service for your special day, I would not recommend this company. If I could go back, I would spend that extra $150 and went with a company that was more highly recommended that this one.

e alter for 30 minutes), but they were late because they driver felt that he had extra time between dropping off my groom and picking me up that he decided to go run some errands! When my mother and I had called to see where the limo was, the OWNER started YELLING and CURSING at us for questioning his business and his employees. When the limo had finally arrived, I had to give him directions every step of the way- as if he didn’t just drop my groom off in the same exact place an hour ago. After the ceremony, my mother ( dressed in her ball gown) and grandfather In his tux) had to unload the guests overnight bags from the limo, as the driver just stood there supervising. When my mom finally asked him for assistance, his response was that it wasn’t his problem. As if this wasn’t bad enough, we had paid for the limo for 4 hours, and when we booked we informed the owner that we would be making a stop between the ceremony and reception for some pictures. He had told us that it wouldn’t be a problem since it was on the way to our reception and since we had the limo for 5 hours. He also mentioned that if we wanted the limo for longer, we could just pay per half hour the day of. Well, when my husband informed the driver of our interim destination he said NO! After a heated conversation with the driver, he agreed to let us go in for “5 minutes, no more, no less.” After our 5 minutes were up the driver literally came into the building we were at and started pulling the wedding party out like a herd of cattle. When I called the next day to discuss the service we received with the owner, he once again started SCREAMING and CURSING at me. When I stated that we wanted the 20% service fee ( tip) back that was included in our payment he said it wasn’t possible and hung up on me. DO NOT USE THIS LIMO COMPANY!!!! THEY DO NOT CARE ABOUT THEIR CUSTOMERS OR THE SERVICE THEY PROVIDE!!!

the middle of nowhere!

ired the train on my dress! We had 2 other cars for our family, and all the drives were extremly professional and very helpful to our parents and us. Fantantic experience

equested. And the prices were average with other limo companies. No complaints with TRU Limo.

to leave after arriving at the Reception. The Groom said that many of the guests were impressed to see a vintage Jaguar Limo.

late, and was dressed in a tuxedo, which I thought was a nice touch. Believe it or not, I arrived to the church before my groom. So, our driver circled the block until he was sure my groom was in the Church so as not to let him see me too soon. Once at the Church, our driver stayed by my side- making sure my dress stayed neat, helped me up and down the stairs, opened Church doors, etc.. We had red carpet service..literally, complete with champagne to toast! I was so pleasantly surprised by his professionalism and kindness. And, most importantly, he made sure my husband and I, and our bridal party made it to the reception safe & sound..and on time!