The Tuxxman

turn the night of prom. When my son’s friend opened his tux bag at the hotel room, there was a very strong cigarette smell coming from the tux. These are minors getting ready for prom, so that was pretty shocking and unpleasant right away. Then my son realized his tux pants were way too large. He noticed a pin still stuck in the pants (photo attached), pulled it out, and immediately stuck his finger badly enough to bleed. Leaving tailoring pins inside a finished tux rental is completely unacceptable and honestly dangerous, can even lead to disease. Also the pin was probably there because they needed to be altered. No other reason I can think of.  Because the pants were falling down, we had to rush to Dillard’s right before prom started to buy an emergency belt just to make the outfit wearable in time. I called Crystal, the owner, hoping for help or at MINIMUM an apology. Instead, she immediately became defensive and stated she was “too busy” and “with other customers right now.” She insisted the pants fit him perfectly, which essentially implied we were being dishonest, despite the obvious pin left in the garment and the fact that the pants were unusable without buying another item. What shocked me most was not even the mistake itself, mistakes happen in business. It was the complete lack of accountability, concern, apology, or attempt to resolve the situation. As a business owner myself, I cannot imagine responding to a customer this way on such an important night for a teenager. And after my son brought his friends there. Gross.  Prom is a once-in-a-lifetime event, and the added stress right before the dance was incredibly disappointing. I would strongly recommend others double-check their alterations and garments carefully before leaving the store or steering clear.