The Iron Horse Hotel

She's flexible when she needs to be and provides guidance in her planning. We never felt uncomfortable or left in the dark throughout our planning process. The staff is very friendly and willing to provide any sort of assistance that they are able to. We were happy with our decision to have our wedding here. Guests loved the atmosphere and hospitality, as did we.

completely turned over during the few short months we were working with them. We met with 3 different people and the menu changed at least 3 times - very confusing, frustrating, and disconnected. During our event, the bartender at our "hosted bar" disappeared for at least 30 minutes during cocktail hour and the food wasn't very good.

. We worked with Jill, the Convention Services Manager, she did such a wonderful job hearing out what our vision was and making exactly what we said happen. We both could not have asked for a better place to have our special day.

at couples need to watch for. About a month prior to our wedding we were notified that another "event" had been booked the morning of our reception, meaning that though we had contracted the room starting at noon it wouldn't be set up and ready for vendors until 1:30. After a little bit of arm twisting The Iron Horse did get the other event to move which made the day less stressful overall. While we genuinely enjoyed the most recent coordinator we worked with, we went through 3 event coordinators in the span of a year- this is difficult because you essentially have to re-explain everything you've already explained to the last person in that position. Not much you can do about this, but keep extensive notes on what you've discussed in all the meetings you've had with your coordinator if you're having your wedding here. We checked in on Friday before the wedding and they didn't comp us our room for the night (included with our catering package) and our card was immediately overcharged. My (now) husband had to have the desk get in touch with the coordinator and blah blah blah but seriously, you don't want to be dealing with this on your wedding eve! Make sure to remind the event coordinator to approve your room comp with the front desk if you go with a package so that you are only charged the correct amount. The reception area was in the basement with no windows, but it was sweltering hot even before guests arrived. We raised this concern to the staff several times but unfortunately their cooling system just couldn't handle the unusually hot day we were having (which the venue should probably look into updating to avoid this problem in the future.) We had about 103 in attendance and The Iron Horse states the room can accommodate up to 200- needless to say we are glad we were on the lower side! Our guests were pretty much dripping in sweat (fortunately we had them nice and drunk so they didn't mind as much). Last but not least, the venue threw out our wedding cake without checking first which was ultimately heartbreaking because of the traditions attached to it. Out of everything, this was probably the most upsetting but the staff was extremely apologetic and our hope as a couple is that this is a mistake they will learn from and won't happen to anyone in the future. Like I said, our wedding was beautiful and we were in complete bliss the night of the event. In light of how difficult and stressful wedding planning can be though, we are choosing to remember our wedding day as perfect.

amazing and took us on a tour when we were first looking at booking. They were so quick to get back to us with all our questions and helped us every step of the way, right up to the day of! They thought of details that I never would have and checked in often to make sure we had all we needed. The catering staff even set up our reception area for us. The hotel staff is super friendly and the rooms and food are the best I have ever had. All of our guests were stunned at the gorgeous location and everyone commented on how delicious the food was (it was really amazing). The staff was always there to help and made everything run smoothly but was never in the way-they even though to grab some appetizers from the cocktail hour and put them at the headtable for us and the wedding party to eat since we missed the cocktail our due to being out taking pictures. I cannot say enough about this amazing venue. Stunning, professional, friendly, and so accommodating.

rs aren't that great at giving you all the info upfront. They hand you a packet of info and you're on your own to figure it all out. But I would still recommend this venture to other brides! It's perfect for very unique and nontraditional weddings.

he venue, and service. We highly recommend the Hotel to anyone!

ey are very small and we had a large (wall-sized) photo of a woman staring at us all night. It was actually kind of creepy. In addition to that, we tried to book a block at the hotel for our guests. However, after several emails and redirected phone calls, we decided to go somewhere else. Once the Iron Horse did get back to us, they did not answer our specific questions, rather sent a generic email with information on renting a hall for our wedding (which we did not want). The Iron Horse has great communal rooms, and restaurants. However, their inconsistent customer service and overpriced rooms leave much to be desired. Finally, I know that it is not expected, but it would have been nice for them to send something to the room, soda/snack etc. as a congratulations. We checked into a different hotel after our night at the Iron Horse and received a free upgrade, champagne and and congratulations card. I know it didn't cost the hotel much, but it was very much appreciated.

coordinator was great, answering all my questions, making sure that everything is taken care of and assisting with making sure the right credit card was used for the food & alcohol. I have heard nothing but great reviews about the food from my guests. They all said that it was amazing and very good. I didn't eat much because I was running around talking but from the little bits I was able to eat, they were amazing. I would highly recommend the Iron Horse to anyone.

e food was phenomenal! I of course picked the hottest weekend in Milwaukee and the hotel was clearly unable to keep up with the high heat outside as everywhere in the hotel was hot - my room would not go anywhere below 77 degrees, not ideal let me tell you. Anthony the banquet manager was AMAZING to work with - he made sure to introduce himself and make sure I knew he was my point of contact with anything all night, great job! Amy on the other hand the wedding coordinator I never once saw from the time I checked in til the time I left, I thought that was rather unprofessional. Overall everyone had a great time and enjoyed the wedding, I would suggest Iron Horse to other people getting married in the area.

ful and even offered to return our ceremony arch for us. It was on the expensive side, but I'm happy we went with it. The hotel itself offered a number of great photo ops! We also stayed at the hotel for our wedding night. Gorgeous rooms!