The Hacienda was a great venue to work with for our wedding, and I'm so glad we chose it. Here's a detailed account and review of our experience working with them:
To start, the ac...tual location itself is gorgeous and our wedding was stunning - the fountains, the plants, the lights, the decorations - all of it, perfect!
Second, the food - it was really, really good. We chose the Sunday night "buffet" style option, which cost us a little less than $100 a plate, and we and our guests loved it.
Third, the service - and this is perhaps the biggest section. This is the only area we have mixed feelings about, so let me elaborate:
The administrative office is kind of a mess. They are hard to get a hold of, can be slow to reply, and are kind of inconsistent with information provided to us (slightly conflicting answers from different people, etc) but all this is ENTIRELY a management issue. The biggest problem we had here is that they didn't tell us until like a week before our wedding that we couldn't have the dance floor indoors, like we wanted, due to Covid concerns. That's totally reasonable, of course, but the problem is... why wait so late to tell us?? Lol. That was the only stressful part of our wedding week, to be honest... but in the end, having it outdoors proved to be wonderful anyway; in part because of the beautiful location, and in part due to our DJ (Showcase DJ) making the dance portion of the night lively and fun no matter where it took place! :) So, not that big a big deal in the end. Overall, this venue seems very popular and therefore very busy, so just make sure you follow up on the details with them and are aware of what's going on at all times, and you'll be fine.
That all being said, the STAFF was just... amazing. To start, our wedding coordinator, Laurelee, was seriously the best. Throughout the entirety of our wedding, she was present, attentive, friendly, helpful, and completely dedicated to helping us with whatever we needed. She even helped politely ward off any well-meaning but overwhelming guests that tried to visit us as we scarfed some dinner down during the reception!
The rest of the staff was helpful, professional, and attentive to our needs as well - every time I began to think "hmm, I think I'm kind of thirsty," miraculously there was a waiter right next to me handing me a glass of water (or champagne, lol!)
Sorry this review is so long, I just wanted to make sure it covered all the important stuff for anyone reading this looking for a detailed account of what it's like to work with The Hacienda. It is a beautiful venue with great staff and awesome services for a reasonable price, and I would recommend this venue to anyone looking for their wedding to be as smooth and enjoyable as possible. Thanks, Hacienda!