The Grand Oaks Resort

booked with another person, everything bacame a nightmare! We were informed that a large dog show was on the same weekend and all existing lodging, including the bridal suite, were reserved for the dog show. Jennifer said dog shows are reserved 3 years in advance and took priority. We asked why we were told nothing else was booked when we signed our contract and Jennifer just yelled that she doesn't know other people's schedules or events. From that point forward we've been trying for almost a full month to talk to the Operations Manager and they just continually say he'll contact us whenever he gets time. We've sent multiple emails and left multiple phone messages. Tom Warriner has not responded once. We've put $3k down on a venue and multiple things Jennifer promised are not available and she's insisting we pay thousands more for items she said would be included in the original arrangement. We've had to file a complaint with the BBB. UPDATE: On March 18th, after being unable to schedule a meeting for a month through Jennifer, the employee we booked our wedding with, to see the operations manager, we went to the venue in person hoping for resolution.  The Operations Mgr, Tom, met with us and was very polite,  professional and apologetic.  He took full ownership of the scheduling issues but didn't seem to grasp the problems we had with Jennifer. He mentioned the negative reviews on social media that I posted and said he was willing to still offer us the venue and try to resolve things or give us a refund. We accepted the offer for a refund and I voluntarily offered to update my reviews with the resolution.  Tom never asked me to and it was never a condition of the refund. After our meeting we received an email from Tom confirming we would receive a refund but stating that he felt we could have resolved it without me posting negative reviews. Keep in mind I only began posting negative reviews after hearing nothing about resolving our concerns or allowing us to see the operations manager for a month! We received our refund on the afternoon of Friday, March 22nd.On Monday morning, the 25th, we received a nasty email from Jennifer, stating we had not held up our "end of the agreement." We asked her what she was talking about. Jennifer then told us that Tom agreed to the refund only on the condition that we remove the negative reviews. Offering to  cancel a contract and give a refund on a booking in which we were lied was proper. Demanding that we not offer accurate reviews, however,  is not right! The venue is beautiful and offers multiple indoor and outdoor options and several amenities that other venues don't,  like on property lodging. But when staff doesn't communicate and provides incorrect information that you base your booking decision on, Jennifer became rude and refused to take responsibility  or actively work on a resolution.  Tom and other staff were polite and professional toward us. Jennifer made our wedding plans a horrible event. I would not recommend The Grand Oaks Resort if they have to work through Jennifer. On other review sites, you will see there's a 50/50 chance of either a dream wedding or a nightmare.  I just want anyone considering this venue to be aware and make sure ALL promises and even small details of the wedding are in writing.

m only have 50 to 60 guest I am not worthy of their time. Anyway if they can’t communicate now what will it be like at the time of my wedding. 😔 Tammy B.

e management accidentally double booked one of the house rentals and then, after refusing to take responsibility for the mistake or remedy it, they said they would proceed to cancel and refund our entire wedding if our guest continued to request a reasonable resolution for their mistake. I as the bride was contacted with threats of our wedding being canceled because of this. Needless to say we were very, very, extremely upset with how the venue handled the situation so close to our wedding date which would have cost us months of planning and thousands of dollars. The wedding turned out amazing, but the management should have admitted to their mistake and moved on to a resolution instead of doubling down and threatening my wife, causing that amount of anxiety and potential financial loss that close to our wedding date.