The Bridal Event

t for myself. It was originally blue and I purchased it in ivory. The entire process was so easy. What really stood out to me was the tuxedo service. Every bride I talk to, if they have a complaint at all, is usually regarding the tux/suit process. We had absolutely no issues. Everyone's tuxes came in on time (actually earlier than expected - the Tuesday before our Saturday wedding) and fit like gloves. No problems with the colors or anything. Extremely satisfied in their service and ability to make things go without a hitch!

d experienced. When I went to pick up my dress and get one of the bridesmaids dresses steamed, there was different staff there so I felt uneasy. However, their current manager Andi (I believe) is wonderful. She knows her wedding biz stuff and was awesome to work with the week of my wedding!

la was awesome at helping me slip into nearly two dozen dresses until I found the one, and she continued to be so sweet and helpful each time I returned through the fitting process. She even stayed late for me one night while I searched for headpieces to no avail. The guys report an equally favorable experience. We were super appreciative of their ability to order a tux for a junior attendant who lived out of state, and they fixed the few minor measurement issues the guys had at pick up on the spot. So glad we went here.

us Maggie Sottero dress here and nothing else could measure up! Ordering was very easy and the shop did a great job communicating about when the dress would arrive--then it came almost a month early! I also appreciate that no appointment is needed; that was super helpful in dress shopping and coming in to try on my dress once it arrived. The shop will hold your dress for you as long as you need until your wedding as well. The shop is more expensive than I had hoped. I also would have liked more specific help from my consultant--she didn't take my measurements at all or give much guidance of what gowns looked good on me. Overall, I had a good experience here and would recommend the Bridal Event with one caveat--if you want to stay in budget, let your wedding party and bridal consultant know!

e try an alternate dress and guessed my size... and no shocker the dress is way too small....add to that the ever mounting surprise fees despite paying in full at time of order... Customer service is horrible, zero sense of store reaponsibility... please don't give them your money ...

resses!

job and make you feel so happy too.

perience started back on 11/26/16 and our wedding wasn't until 9/2/17. We just wanted to get that out of the way. Everything went great. "WE THOUGHT" We got a call in march and they had messed up all of our info. About a month later we got the exact same phone call. I WAS WORRIED! But was reassured by Anna that it happens all the time and there was plenty of time and every thing would be fine. About a month or so later we stopped in on our own and while reviewing our info "WE" realized that they had all of the best man and groomsman info mixed up. The week of our wedding finally arrived and with all of our planning every thing was ready to go. I called on Tuesday and she told me that our tuxes would be in at 10am on Wednesday. I called Wednesday and was told 10am Thursday. I called Thursday and was told 8am Friday. Now I was confused. FINALLY at 1pm on Friday she called and they were in. Did I mention that 4 of the guys were from out of town and were supposed to work until 6pm on Friday? Anna assured me that there wouldn't be any issues but if there were it would be fine. Mine and 2 of the other 6 fit. My best mans fit but the pants and tie were broke, shirt was missing buttons and shoes didn't fit. Then we had other wrong shoes and shirts and ties. Anna told us it would be fine and we would have them at 8am Saturday my wedding day. I called at 10am and Anna said every thing was fine and the tuxes would be there shortly. Then she said "its the grooms job to be stressed out on his wedding day!" Wait WHAT? Finally at 12 we got our tuxes. My BM tux was huge. Whatever we had to get ready cuz we still had a 30min drive to MY WEDDING! WE got there and my wife realized that a groomsman was missing his pocket square and her dad had the wrong color vest and tie. When I returned them I told Anna about the missing pocket square and she told me they would GIVE US ONE because they don't give refunds. I LEFT!!! Went home called and left a message for the owner to call me. 15days later she called and pretended to apologize offered me a $60 gift card AND to refund all of the stuff that was wrong. A week later I got a check in the mail for $60. Where's the $ for the refunds? So I called to see what was going on and left her a message to call me back. It's now been 3wks without a response. So I'm writing this review. !!!!!!!!!!!!!WORST EXPIERENCE EVER!!!!!!!!!!!!!!! Oh yea I'd also suggest not taking your dresses there for alterations they made my wife feel like an idiot in the multiple visits required and still never got her dress the way she wanted it.

nd shopping here. The only reason I don't give 5 stars is, because I didn't purchase my dress through them, I do not know what working with them beyond the initial shopping is like. But don't let that dissuade you from checking them out!

o get them done and perfect!

what I was looking for. When it came to ordering the dress, she walked through the order form with me so I knew exactly what I was ordering and exactly what to expect when the dress comes in. I know I am in good hands with this bridal salon!

I would be wearing flats and I wanted to bottom of the dress to the floor. 1st alteration visit -- they had to let out the hips some. I had concerns with the length of the dress cause it looked too short, but they told me once the hip area fit correctly, they dress would be longer. 2nd alteration visit -- the hip area was fixed, but the dress was still WAY too short. I'm talking a good 2 1/2 to 3 inches too short to where you could see my entire shoe and some ankle. They said there must have been an issue with the measurement but could lengthen the dress. 3rd alteration visit -- I went back to check on the length. They told me that they didn't have any fabric that matched my dress color completely. So now at the bottom of my dress, there is about 3 inches of a clearly whiter fabric and a visible seam. Luckily that is the under layer and I had a lace overlay. The alteration lady said she could add fabric and lower the lace to cover the seam. She did some measurements and had me come back in a week. 4th alteration visit and 5 days before the wedding -- The lace on one side of the dress was the perfect length and the other side was about 2 inches to short. I don't know how you can mess this up. Measure where the lace falls and make it the same on each side. The alteration lady's comment "Oh I guess I should have pinned it so I knew exactly what length it needed to be". You think?!?!? She pinned it and asked if I could come back the next day. Please note that I live around 35 minutes from this place so each trip here took over an hour of travel time. 5th alteration visit and 4 days before the wedding -- The lace finally covers the two-tine under layer which I should have never had if they had measured correctly. Through this whole process, I am assuming they are doing this work for free because it was their error. I sign for the dress to take it home and they ask for $90 to pay for the hollow to hem measurement THAT THEY MESSED UP! I tried to be nice through this whole thing, but I looked at her and told her that I did not believe I should have to pay for that because of tge measuring error. She went and checked in back. She said they didn't charge for tge hem work because of the hollow to hem fee. I asked what about all my time going back and forth for these appointments. And she said sorry I had to come back so many times. I paid and left. They clearly can't do things right the first time and my time is important which they clearly fail to recogize. Absolutely terrible service!

have at any of the other places in the area. However, Natalia ended up leaving a few weeks before my first fitting & that is when we started running into problems. At my first fitting, we discovered a HUGE rip in my gown - it didn't take long at everyone there had heard about it. By the time I was leaving, workers I've never seen before were accusing me of ripping it - though the dress had never left their facility. It then took 1 month to "RUSH" order material to fix my gown - leaving 2 weeks for the rest of my fittings/alterations. Nobody went above & beyond to offer the same customer service I had experienced in the beginning - often making me dread going there next.

I truly believe was an issue with the dress manufacturer, but the Bridal Event sent a seamstress to my venue to fix the problem within 15 minutes of us calling. Crisis averted. Despite the fact that I found my prefect dress at their store for a very reasonable price, I'd recommend them for their service above all. Priceless.

ere. Not once did anyone come ask how we were doing. No offer to help clip dresses to get a better idea of how they'd fit. Had to go ask 3-4 times for a little help and everyone acted annoyed like I was bothering them when they were all standing behind the counter doing nothing. When we actually received a little help it was in a rushed manner and the ladies came across very rude. They also did not have up to date color swatches for one brand of dresses. The lady pulled up colors on her cell phone to look at. That did not help at all. Also, I had alterations done here recently for a wedding I was in and they forgot to steam the dress so it was wrinkled when I went to pick it up. They also over charge for alterations. Overall, they seem very disorganized and the customer service is poor. I would highly recommend taking your business elsewhere.

ked. The consultant took me upstairs described the different racks of dresses and told me to pick out what I liked. The first dress I went to was the dress that I said yes to. They also have a fireproof vault that they store your dress in until you are ready to bring it home. I left my dress there through alterations and brought it home 2 days prior to the wedding.

ry helpful.

tions. I had lost 35lbs and need quite a bit taken in. However, I think she could have taken in more if she would have looked more closely. I believe they are independently working AT The Bridal Event but when I paid $750 for my wedding dress then had to pay $350 in alterations, I was not pleased. I would recommend going here for your bridal dress but take your dress somewhere else for alterations!!

rations were done well. The selection of bridesmaids dresses was plentiful as well. I had two concerns with the shop. First, appointments cannot be made for bridesmaids dresses which was concerning for us. Two of my three bridesmaids were from out of the area so we had to meet on a Saturday. Because we couldn't make an appointment, we were told to arrive early to ensure staff would be available to help us. My bridesmaid that lives in the area selected the final designer and style to help facilitate the visit with all of us together. She was able to go during the week so she did was able to get sufficient help from staff. Because each of my bridesmaids wore a different style dress, we had to all be together to make the final selection; having less dresses to select from was helpful as we did not know how much staff help we would have on a Saturday. Turned out, that we were provided sufficient help. My other concern was in getting a swatch of the color and fabric. The day we ordered the dresses, they did not have a swatch of the color on the correct fabric but gave me a swatch of the color on a different fabric which was close. I was told that I would be mailed the swatch on the matching fabric when it arrived. Weeks passed, and I finally called. I was told that they could not get the swatch on the fabric we ordered so I was sent another on a different fabric. All turned out well, but I wish I would have been told sooner as I had been waiting to order flowers and tuxes.

t. One of my bridesmaids was pregnant and ordered extra fabric which did not come in on time and we had to follow up on it several times. Bridal Event was extremely nice though and comped her alternations to make up for it. I think the store is very nice inside and enjoyed my experience greatly while shopping but was disappointed in the dresses falling apart.

t dress and the seamstress made it fit me perfectly. I was very happy with my experience.

l) for my belt to be mended, even though that is how it came. She ladies were very helpful when I went in to try on dresses until I left with my dress. I absolutely loved my dress!!

the first dress I tried on, but I asked to be put back into it at least three times, and our consultant was more than willing. Decent price, great service.

a personalized experience

price tags. Then I put one on and fell in LOVE. It then occurred to me that I hadn't looked at the price tag. Oh no! I thought... probably going to be out of my price range. Turns out it was only $600 and they were having a holiday sale which made it only $500! SOLD! I can't tell you how many compliments I got on my dress, and the staff at the Bridal Event was always friendly and helpful.

ewhere for 1/3 the price.

my questions and giving me options.

ry friendly and helpful in finding and altering the dress of my dreams!

as just beautiful!

umed I would travel to a thousand stores and try on a thousand dresses. In reality, I went to two stores (Bridal Event being the second), and tried on less than 10 dress. From trying on dresses the first time with just my mom, to bringing back my husband's mom and MOH to get a second opinion, to fittings, to alterations, etc., the Bridal Event provided patient, friendly service. They took into account my style and were full of useful advice. I'm usually a little difficult to fit and was most worried about the neckline, but the seamstress who worked on my dress got it to fit perfectly. I would highly recommend the Bridal Event for both shopping and alterations! They also had a great range of prices.

order. The bridal event was so laid back, they allowed me to look for dresses myself at my leisure. Their facilities to try on dresses were very nice and spacious allowing multiple people to be present to watch you try on which was nice. They werent pushy and I felt they really listened to what I wanted. Also they quality of their dresses and price ranges were amazing. My budget was $2000 and it opened me up to pretty much every dress they had which was amazing. Even when they knew this they didnt push me towards more expensive dresses they brought out similar dresses that were less expensive which I really appreciated! Amazing experience. Since then I have recommended this store to other brides to be all of whom found their dream dress there!!

ot together and realized their dresses were slightly different colors. The Bridal Event bent over backwards, rush ordering a dress that came in 3 days later, ensured it matched the rest of the dresses at the store, and then offered to pay for shipping and alterations at a different bridal store since my bridesmaid lives out of town. We signed for the dresses when we picked them up so they really did not have to do anything about the different colors, but they could not have done more. This is service you simply won't get anywhere else.

ould have. But they added a sleeve to the dress and it turned out perfectly!

ress shopping for a friend I found my dress at a different bridal store with over a $100 mark-up from what I paid at The Bridal Event, so that was really great to see!

commend them.