The Bridal Depot

ea that I would just try on a few dresses without buying. I happen to find a Justin Alexander dress I really liked, but wasn't ready to buy. I asked Rose how much the dress cost because they don't have price tags on any of their dresses and she told me $2400. When I told her that was out of my price range, she said they had a coupon for $1000 off that was expiring that day. She also told me that the dress would be custom made to fit my measurements so I'd save money on alterations, and would even come with a free veil worth $380. When I was still hesitant about buying, she told me that I could return the dress if I changed my mind and was willing to give me as much time as I needed. It all sounded too good to be true but I really liked the dress and wasn't ready to walk away from the deal so I ended up buying it. Shortly after this encounter, I went dress shopping at another boutique and after telling them about the deal I got at bridal depot they told me I had been lied to, that the dress Rose claimed cost $2400 really only costs $1600 and that it's common for the bridal depot to pretend there's some special deal or coupon expiring that day to pressure you into buying. They also told me that Justin Alexander does not do custom work and that all their dresses come in standard sizes. To top it off, I found the exact same veil that Rose claimed cost $380 for $200 elsewhere, I was outraged! Literally everything that came out of Rose's mouth was a lie and it didn't end there. I called Rose 2 weeks after I purchased the dress to ask for a refund and she told me "no problem. " I didn't bother explaining that I knew she had lied to me about the dress because I just wanted my money back. Every time I would call her to check on the status of the dress, she would tell me "I'm waiting for email confirmation," or "it's pending." Three weeks after I first requested a refund, Rose told me, "Corporate is going to call you so you can explain why you want to return the dress. They didn't believe me when I told them you wanted time to decide on the dress and they want to know why you took so long. They should call you today or tomorrow but call me back if you don't hear from them." Um... are you kidding me? At this point I knew I was getting the run-around and that Rose most likely had no intention of refunding my money. Who should have to defend themselves to "corporate"?! I disputed the charge with my credit card company and thankfully they refunded my money and handled the situation. Needless to say, "corporate" never called. Seriously, STAY AWAY FROM THIS PLACE!!

red the dress in February (for a September wedding) without trying out on because it was not in stock. They promised I could return it is it did not fit right or if I didn't like for a full refund. Thank God they put it on the receipt. I came in on a Saturday in early February and they measured me explaining that the dress would be specifically for my measurements so I could avoid needing a tailor. I was told the dress would come in in June. June came and went. No dress. I emailed ,2 times to check on status. No response. July 8- I called. It became clear during the phone call that the dress had never been ordered. They were then going to charge me a rush fee to get the dress in. They did back of that. The dress finally arrived in the beginning of August (remember it was a September 4 wedding). It was huge and essentially looked like it was wearing me. Luckily, they had a dress hanging in the store that worked. It fit perfectly. They then said the new dress cost exactly the amount of the old dress. We looked on line and found the same dress. It was a discontinued model that was hundreds of dollars cheaper. I was shocked that they were going to charge the same amount. They finally backed down and sold it to me for the price on line. Then they informed me that my original dress was non refundable. I had to argue with them about theirs and reminded then that they receipt said fully refundable. After much discussion they did refund it. There were several minor fixes needed to the new dress. I also ordered a veil which they carefully measured. They said they would have the veil and repairs done by the following weekend) two weeks out from the wedding). I arrived to pick them up and the veil was 12 inches too long and the dress had not been repaired. At that time I finally lost it. I started to cry. They assured me that it would all be fixed within an hour. I left for an hour and a half. Finally, it was done and I had my dress and veil. Again, I do not want anyone to have to go through what I went through. Do not use Bridal Depot!!!!!

Sottero sent the light gold dress but her store had ordered it correctly in Ivory. The designer confirmed with me that was a lie. Two weeks later, I was told the new dress in the correct color was “in” and I went to try it on. I noticed the patch of lace of a different shade sewed over a rip in the original lace in the back of the dress near the train. Dana said she’d never seen that until I pointed it out and it must be a defect from Maggie Sottero. She then told me she would contact your company and exchange it ASAP. That was the second lie. This was the second time I had been in her store to pick up my dress and there were problems but not once had she offered a discount. I was pretty sure a designer with Maggie Sottero’s reputation would NEVER send the wrong color dress then turn around and send a defective dress. So, I called them and they confirmed that she ordered the wrong color and never returned it! She was trying to sell me a pieced together dress with the lace from one dress and the slip underneath in the correct color taken from a different dress in her shop!! She actually would have gotten away with it and got full price from me if that patch of lace wasn't a different shade. Dana and Dora are the two shadiest people I have ever dealt with in my life! She refused to give me a refund and told me she couldn't exchange the dress with the designer. Of course she couldn't!! It was damaged!! My only offer was to buy the pieced together gown for $300 off and alterations. With only 1 month until my wedding, I had no choice. Please listen to these reviews and do not do business of any kind with this dishonest, deceitful woman.

t nothing done. The manager was extremely rude and unprofessional. She did not care of me leaving unhappy and even said she did not care I would have wrote bad reviews. So here I am, making sure I spread the word of how terrible their services are. Here is my story: When I first got my gown back I realized it had not been ironed at all. I complained and then the maager admitted the job was not done right (she tried to stick it to me). However, she asked me to gave her the chance to fix it, so I tried working with them to have the cleaning and ironing redone..... 3 times! After going in that place 5 times, back and forth, I ran out of patient and requested a refund. THEY REFUSED ME A REFUND AND ASKED ME TO LEAVE, because other brides at the store appeared quite worried of my bad experience. So I did leave, bringing with me my wrinkled gown in a broken box. This is how they treat their clients. All I had left to do was filing a fraud claim and dispute the payment. The legal office of my bank is currently handling the case. I fortunately took a lot of pictures and videos every single time I went there, documenting their lack of professionalism and that I did not get the service I paid for. My suggestion: do not give them your business, or you will end up like me. IF you will still decide to trust them and purchase items or services from them, make sure you pay them later, after you see the job done. Document your experience, save receipts and record what they tell you. Good luck.

th them even after my wedding was done. Weddings are crazy, expensive ordeals. Bridal Depot should be all about helping brides. Instead, they use sneaky tactics in an attempt to take advantage of their customers. From me having to call for weeks leaving messages before hearing back from them, to driving up there for dress fittings with a dress that isn’t mine, to them losing my belt and having to order one last minute, to having charges on alterations that were saying would be included, to fighting for SIX MONTHS to get a refund on that stupid veil, I am convinced you would be better served going just about anywhere else. Bridal Depot is an unprofessional, disorganized, and shady place, staffed with some smiling, fast-talking workers trying to bleed you for as much money as they can. RUN.

at other stores, I went in knowing I wanted one dress in particular. It was a recent release from Maggie Sottero and the other salons had not gotten it in yet. I was so relieved when I found out The Bridal Depot had it in stock. I rushed in, and was thrilled when the dress fit me and the image I wanted. Rose helped me feel beautiful on my wedding day. I received a ton of compliments from our guests (and our photographer) about how beautiful the dress is, that they had never seen it before. The dress is now preserved so I can cherish it for years to come.

ole debautcal was my fault and did not receive so much as an I'm sorry until the 4th four hour round trip there. I am now taking my bridals TWO WEEKS before the wedding when I ordered my dress 9 months in advance. Please don't make this stressful time any worse. Go somewhere with 5 stars. The only reason I gave this any stars at all was because I have to in order to submit.

as a little apprehensive because it was not like the bridal salons you see on tv. I walked in and was shown the dress room and it was organized by designer and they told me to just browse and pick out dresses I liked and bring them to the dressing room. It wasn't like where they take you into the dressing room and get to know you and try to get a vision of your wedding and the type of dress you are looking for and then they go do the shopping for you. This is a very much do it yourself kind of wedding dress shop. Anyways, I pulled about 10 dresses I liked and started trying them on. the fourth dress I put on I knew immediately it was the one. Rose was extremely nice and helpful and she even honored the Bridal Extravaganza discount even though I was a couple of days past the deadline. If I could do it all over again, I would probably go to a few other salons just to be able to get the real experience I had always dreamed of, but overall, I found my gown at Bridal Depot and couldn't have been any happier with Rose or Dana (the alterations lady).

had to have. I just wanted to visit Bridal Depot before making a decision as they had some beautiful gowns online. I went in the store after work and was very pleased with the selection. The dresses online are not an accurate depiction of the current inventory, but they give you an idea of what kind of dresses you can find there. I not only found one dress, but ended up buying 2 dresses. So 10 stores later, after trying on probably 50 dresses, I loved 2 dresses so much I wore one for the ceremony and one for the reception. I would not have been able to afford to get both if I had not gotten such a good deal on them. Rose was so helpful and knowledgable about everything wedding related, and I ended up purchasing both dresses that day. I also got my veil and all my jewelry from Bridal Depot as it all matched my dress perfectly. With Rose and Bridal Depot, wedding dress shopping was easy and fun! I even went back to get my dress cleaned there after we got married.

t my body type! It was very hard to choose, but I was able to pick one and it came in about a month ago! It fits wonderfully and is just a beautiful as I remember! I know the outside of the building can look a little scary, but make your way to the third floor and see the beautiful dresses they have a great prices!

d it was more than what I expected. She turned me into the most beautiful bride that I could image. I was a walk in on a Saturday and was not expecting to find what I wanted, let alone the price range.Of course the dress had to be ordered in the color that I wanted, but it was back in the store 2 weeks before expected. Would recommend this place of business for any bride.

he wedding, too close for my comfort. Also, sizes were wrong and off for jackets, pants, and shoes! We ordered for 7 gentlemen. Could have been better. The staff was nice; wished they were more organized and on top of things.

sses and I tried on as many as I wanted to. I felt comfortable and never pressured to buy anything, even though I did end up buying there. This place is highly recommended!!

handled all the details. They also helped m e pic out my bridesmaid's dress. IN house alterations done with in the week!

sses to choose from and wonderful staff to help. The prices were affordable and the dress got here fast. Alterations was downstairs and it was great. She saved me $800+ In alterations by telling me to go buy different shoes. It was fast and fun and was exactly what I wanted!

nd I owe that to her and their excellent alteration team.

sales lady Rosea so sweet and helpful! They got my dress to me on time and work with me until it fit perfectly!

y than the mass produced dresses at AA. I found an amazing dress in budget. The place doesn't look that nice, but I was very pleased with the selection and the staff. I definitely recommend it.

ry is a bridal salon with a huge variety of dresses! I had a favorite dress I had seen in magazines but I knew it would be way too expensive. When I saw it on display there I was tempted to try it on but knew I would be heartbroken if I tried it on and loved it but couldn't afford it. When my dress consultant, Dora, saw this she lit up and said she had the perfect dress for me! She pulled one that I had seen already rummaging through the racks but passed by because I didn’t think I would like it, but I agreed to try it on. Was she ever right! It had every aspect of the original “dream dress” that I loved for half the cost! There were even aspects that I liked more! Dora was so quick at getting me in and out of all the dresses that I tried on, even the lace up ones, that I wish she had been there for my actual wedding day! Once I had on the dress I loved I didn’t want to take it off and she was so patient with me and let me stand there in it for an hour! She wasn’t at all pushy even when I said I wanted to think on it overnight. And sure enough I was back in the morning to make my purchase! She even let me try it on again  I had a wonderful experience and would recommend Dora and the Bridal Depot to every Bride!

ind a picture of my dress online. I've asked the vendor to send me a picture of my dress from the designer over the phone and via e-mail. however, they are unresponsive to my request. I'm not even sure if the vendor is cheating me of my money b/c my favorite designer Maggie Sottero has not posted a picture of my dress that I have ordered from this store. Take this as a warning. One other note, I finally took my dress to an alteration 3 months after I picked up my dress. Guess what??? She told me my dress was USED! She showed me the seams that have been cut and lines that were drawn for the last alteration. I cannot believe this. It was too close to the wedding to keep complaining to the store at this point! I should have known better than to shop here to begin with. This place is completely runned down...it's just obvious once you walk in. I didn't want to judge the book by its cover by giving them a shot. it looks like this is my biggest mistake. Please run away from this store as fast as you can

Dora was there each time and she was so very patient as well as helpful. I went by myself because I did not want to have to deal with all of the opinions. I also visit other bridal shops but the prices and the selection was so much better at Bridal Depot.

hed. Did not have to wait on an hr long appointment and only try on 3 dresses. I also recieved a 50% discount as they had the designs in early. They have an alteration store on site who is AMAZING!

es on & unexpectedly found "the one". The dress fit perfectly with only minor alterations needed. Rose, the salesperson, told me that the dress was discontinued by the designer, I could not order it and I would not find it anywhere else. She told me that there were three other brides coming to look at it the very next day (on a Thursday) and that she could not hold it for me. This definitely felt like a high pressure sales tactic, which I certainly do not care for, but I loved the dress so much that I did not want to call her bluff. I bought the dress that night with no regrets. I did look up the designer (Maggie Soterro) and the style only to find one used gown, larger size, in CA. Because the dress was discontinued & the floor sample, it was discounted almost 50% but still almost $1,000. I wasn't looking for a designer gown, I just wanted something that I loved, looked gorgeous in & would cherish forever.

ad gone to several locations and I figured I would look around. I am glad I did because this is where I found my dress. Rose was very helpful when it came to ordering my dress. She even was able to include alterations, veil and tiara. Dana from alterations did a great job with making my dress fit me exactly as I wanted.

k and forth to continue fixing the same errors over again, needless to say wedding is over and dress is still not right.

oes I was very pleased.

The Bridal Depot's price! Granted, this is not the "prettiest" boutique I have visited. It could use a lot of updating. And at other boutiques, there was someone on hand to help me try on the dresses. This just doesn't happen at The Bridal Depot. You are on your own. But the staff was very friendly and I walked away feeling very satisfied with my purchase. I definitely recommend The Bridal Depot to any bride looking for a beautiful, quality dress for a reasonable price!

got inside, the woman (Rose) said, "That's going to be the dress that you buy, you are going to love this dress on you." It was the first dress I put on, and it was the dress that I bought. Every other dress that I tried on, I kept comparing to that dress. Boy was she right!

I had no idea that I needed to order my dress at least 6months prior to the wedding. (I know, silly me) Anyway, she got me the dress in time and it fit absolutely perfect, no alterations were needed whatsoever!!! I also got my veil and tiara from there and they were amazing. :)Thanks Bridal Depot!!!!!!!

truly frustrated me was with the bridesmaids dresses. They came two weeks late as well (I can live with that), but one was not there. They told me it was because my bridesmaid ordered late. I asked to see the file. She had ordered it three weeks before the deadline. They told me not to worry it would be in the next week and they'd call me. They never called. I called them and they said it would be another week and they'd call me when it arrived, again no call. This went on for four weeks. At one point they called her to come get it. When she got there (she lived in Austin) they said they'd made a mistake and it was not there. Finally, I called and they said it was in the store. I told them she'd be there to get it the next day. She went to get it, and they told her it was locked in storage where they could not get it. I called to find out where the storage unit was to find out it was only downstairs. Moral of the story she got her dress a week and a half before my wedding. It was a giant hassle and I would recommend people stay away from this place!

rdered my original pick without trying it on. My dress was perfect! The salesladies were friendly and helped me in anyway I asked.

it was discontinued and not coming in. I had to call and see what was taking so long.