Susan Peavey Travel

ginning, communication was a constant struggle -- emails often went unanswered, and it took multiple follow-ups by phone or email just to get basic information or confirmations. During our travel, we experienced a flight delay and tried to contact the agency to inform our hotel transfer of the late arrival. The phone line kept me on hold for 30 minutes with no response, and when I emailed, I didn't receive a reply until six hours later -- only to be told to call the same number that had already proved useless. After that delay, I received a text message from Susan Peavey herself telling me that my return transfer was being canceled because I had questioned the transport company about a fee increase and refused to pay cash in advance. That level of unprofessionalism was unacceptable. Although the lost luggage was not the agency's fault, I regret not booking flights directly myself. Because the flights were booked through the agent, we were consistently seated at the back of the plane and unable to see or change our seat assignments until two weeks before departure -- even though I had clearly stated I was willing to pay extra for better or aisle seats. The travel insurance was also misleading. I was led to believe it would allow reimbursement if I needed to cancel, but when I asked about rebooking due to flight and resort pricing issues, I was told I would receive only a credit toward future travel with Susan Peavey Travel, not a refund to my original payment method. Our group as a whole had numerous similar problems: incorrect room types, poor communication, and prepaid airport transfers that never showed up. Overall, this agency failed to provide even basic reliability or accountability. I would strongly advise others to look elsewhere for professional and responsive travel services.