Upon visiting the venue, it seems elegant and well decorated. However, once you've booked your event and are in the midst of trying to enjoy the best day of your life, the venue's... staff and accommodations begin to show themselves severely lacking. After paying for extra waitstaff, a security guard, and a bartender, also using the caterer required by the venue, we thought all bases would be covered. Trusting, however misplaced that because the company owns several venues around town and uses this caterer exclusively that my event was placed in experienced and capable hands.
1. We made our wishes known that we should have a sit-down dinner served at the reception. The caterer set up for a buffet style meal and then at the last moment plated the food very sloppily and unappealingly for our guests. We also ordered fruit and cheese trays which were substituted with a very unappealing serving of meat of a pork origin along with the various fruits and cheeses all piled upon itself.
2. The waitstaff was not to be found during the service of the dinner, the wedding cake, nor the champagne service. If it had not been for the hostesses and ushers who voluntarily participated in my event, the event would have been disastrous.
3. The bartender attempted to claim beverages purchased and brought in by our party. He also, put ice into a specialty drink to sit in for the evening resulting in a watered down and unpalatable substance when a serving container, specially made to hold ice in a separate receptacle was provided to him by our party.
4. Though we were told that Ballroom A had been newly renovated, we alerted the staff on 4 separate occasions that the wood surrounding the bar was hideously scratched and ruined, nothing was done to repair the damage. We were told within days of our event that if we would like to take it upon ourselves to do the repairs, that we could.
In conclusion, once your money is paid, be prepared to do the lion's share of the work in order to pull off the semblance of an elegant event. BUYER BEWARE!!