Southern Bridal Styles

led you loved your make up! This review completely surprised us because none of this was brought up prior. You left your second trial and we asked you over and over if you were happy and if you were absolutely positive and you said yes. With your trials both times looked great as you stated but not like your pictures. However, unfortunately what you wanted would not have been achievable with your length and texture. Which is where on your second trial I thought you completely understood and was more then happy with since you said you loved it and that was it. We try and be open and honest with each bride and I apologize that you didn’t like that we respectfully said your look was not how your hair would look. We gladly told you your hairstylist could do your hair and we’d happily finish the other 10 services you had booked. We stated you’d still have a $25 dollar fee because you were dropping a service with in two weeks. That is simply is following our contract. We can’t bend rules for one bride or else our contract would not be taken seriously. After you spoke with your hairstylist and us you continued to come in for s second trial (after we had previously stated your look couldn’t be achieved with out exstensions). You can to the second trial with the same exact pictures and I continued to tell you that it would not look like that. You stated that was fine you’d like it just more dramatic then the first trial. You also wanted more hair visible from the side then the pictures showed. So with those two factors alone it automatically wouldn’t look like the pictures. We truly apologize about this situation but hope we can all view this as a learning experience. You can not leave extremely satisfied at both trials, only stating after the first you weren’t happy then get the same service from your second trial day you love it. Then leave a review like this. You simply never spoke up. I understand you say you feel like you settled but I never forced a style on you. I simply gave my professional opinion. I’m simply not going to tell you you can have this Pinterest picture with exstensions when you can’t. Your mother and I simply has a miscommunication. She thought the picture was of a lady with a half up half down style and o saw it and thought the hair was pinned up. Once I realized she wanted it down I simply took bobby pins out and the curled done pieces. I apologize if that out you all behind on time but we also arrived to the venue on time before you all and has to wait for you all to get settled before we began. We put 30 minutes of wiggle room in each brides time line for this reason. So we have that time to fix things, do touch ups, or add on services. We lost that wiggle room though. The hairspray I brought was also not the same by any means. In the salon I use Amika touchable hairspray. In my wedding bag I bring Amika touchable as my working spray and Amika headstrong as my finishing spray. I understand how this could confuse you because the labels are the same. Unless you read them or see that one has a white cap and another has an orange cap. I am glad you were happy with your wedding day. Ok sorry you don’t agree with our level of professionalism as stylist that have been in the wedding industry for 4+ years. We also do require trial from all of our brides and we state in our contract that we’d love those to be done 6-4 weeks prior. Plenty of time to make changes and if you do you don’t have any fees. It was your chocolate cream to have your trial so late and that’s why if you dropped we would of had that fee. However you had a second trial and left more then happy. I even said you can be honest that we want you to be happy! We thrive for your happiness and you left saying yes you were happy. Communication is a key in this industry. Another statement we share with all of our brides. We will never know anything unless you speak up. We apologize that it wasn’t exactly what you envision but we are glad you were happy with it.