South Hills Golf and Country Club

restrictions, or the amazing food and service, I just have to say that this was the best experience that I could have ever imagined for on my special day! From the very first day that I contacted Jackie, thru the first tour and menu tasting, she was there to answer all of my questions and accommodate all of my special requests! I could go on and on, but all I can say is bravo to the entire staff!

eartbreaking this is for me. Every time I talk to someone different I hear another horror story. The one thing that I should not have had to worry about is the part of our day that went completely wrong. To start off the dinner it was served late but this is the least of our worries. When the soup came out it was room temperature at best. For the meal we had beef tips, mashed potatoes, grilled chicken, jasmine rice and sautéed green beans. The food at the head table was COLD! Not warm and not even room temperature, COLD. My question is how can the kitchen be behind and yet the food comes out cold? This was very upsetting to myself and the groom. We were looking forward to the amazing meal since the taste testing. What we were served was NOTHING like the taste testing. The Groom and I did NOT eat any of the food that we paid THOUSANDS of dollars for. This is what we received: cold soup, cold head table meal, cold buffet, RAW CHICKEN, and under cooked rice. We had guests get physically ill. I am so disheartened by the lack of remorse I received from South Hills. With your establishment being a banquet facility and this being a large part of your services, you would think South Hills would have tried to rectify the situation better. I do not believe we were provided proper compensation for the mistakes that were made that night. Also, we were never served our desserts. When I brought it up I was told we did not order/pay for dessert. I went through all my emails and pricing that I was provided and explained that the per plate price did include the cost of dessert. In response to that I was told that the pricing had changed which I was NEVER informed of. I went back to the contract that I signed and it stated pricing is guaranteed 3 months before the wedding. I had been provided pricing and did the taste testing ONE MONTH before our wedding. Then I was told the contract had updated since I signed mine. You cannot change my terms based on the new contract because that is NOT the one I signed. The fact that I had to argue to receive a refund for these items is unbelievable. Above I mentioned we paid thousands of dollars for our food; let me explain to you what we received as what South Hills considered proper compensation. I received 50% off 50 plates, as that is how many they anticipated were affected by the raw chicken. I am sorry but if I was served raw chicken I would expect a complete refund for my plate. Also, what about all the other errors that were made? The cold and undercooked food? What about the fact that we did not have a dessert? What about that fact that South Hills ruined our wedding meal, which took away from the happiness of the day? What about the fact that guests became ill? We did end up receiving a refund for the dessert but I had to argue to receive it. Meaning, they did not believe they needed to refund this to us. I can say that my attitude toward the situation would have been much less disgustful if South Hills would have willingly compensated us for their mistakes and I should NOT have had to argue. At the end of the day, I married the man of my dreams and nothing can take that away but this is not how I ever expected the day to go.It breaks my heart when I think of my wedding day meal.

ig reasons we chose South hills. She didn't let any detail slip by, she was professional and went above and beyond what was needed to make our wedding perfect. It poured the morning of our wedding, her and the man running the pro shop watched the radar for us, and we were able to get married outside like we wanted. South Hills food was good, the golf course is very well maintained which made for beautiful photo opportunities, and all the staff was very accommodating. We had so many compliments on how nice our wedding was and we would recommend South hills any day!