Something Borrowed Bridal Rentals

! I almost wish I could have another wedding so I could wear one of their dresses. Love this place!!!

th this shop. When I first went in and didn’t find anything I liked, Brooke, the owner, told me about a new process she was putting in place with a designer where you could basically order custom designed dresses and then just pay to rent them. Sounded great bc I wasn’t finding anything I liked ANYWHERE. I put in my order, paid the $200 down payment, and was told to expect my dress in 4-5 weeks. 5 weeks rolls around and I haven’t heard anything, so I emailed the owner for an update. I had to email her three times and call twice over the space of a month to finally get in touch with her FIVE DAYS before my wedding date and be told that my dress was stuck in customs. Luckily for her, I had already found a simple backup dress and didn’t mind as much since we were doing a small elopement bc of covid, and the nice dress that I ordered didn’t reeeeaally need to be here until August for our redo wedding. I was told I could expect it to be here in mid May. I emailed May 24, June 3, and June 20 and got radio silence. Nothing. I called three times over the course of three days and FINALLY got Brooke to call me back today (June 23) only to tell me the dress never arrived and she had no idea if/when it would. She offered me a refund and/or 25% off any other dress they have in stock, but I’m in Texas for the summer now and that does little to help me. My wedding is August 15th and instead of communicating with me so I can find a new dress these past two months, they had me sitting around waiting, ignoring me. I have very few options with so little time left, and I am LIVID. I trusted them to come through and they failed HARD. I feel taken advantage of and manipulated, and I am furious that I have been cheated out of my dream dress. I will have to settle for something I don’t love bc I waited months for them to answer a simple question. If you find your dream dress in stock, great. Good for you. I’m sure your experience will be fine. DO NOT order anything through them and expect them to come through. DO NOT expect them to communicate with you or be organized in any way.

s, and color (White-nude) I loved it

epared! Online when youre booking an appointment (as this place runs inconveniently by appointments) it makes it seem personalized as you’re entering all your information down in order to book a time slot but when you get in they dont know who you are and whats your name and why youre there, which makes all the info you put online completely useless. The customer care given just doesnt suit a place that should exude classy-ness and professionalism. Ive been in three times and there always still seems to be confusion on the persons face as to what I need help with when its been scheduled online. Not personalized what so ever. I also rented a dress here and there was no communication at all. Unanswered calls, left voicemails and no response and unanswered texts. The only time she contacts you directly is for payment then after she is MIA.. The only way to contact her is to go directly to the place. Honestly just came out to be an overly frustrating experience.

this place to anyone looking for a wedding dress!

s. I had heard of one other place renting dresses - but she had retired! Something Borrowed Bridal Rentals had plenty of dresses in my size range. And they were all beautiful. I went back a couple of times to try them on to finalize my decision. They allow slight tayloring of the dress to fit, as long as it can be returned to the original condition, i.e., we raised the hem a little in the front. Brooke was great to work with. Her approach was putting energy into making this special for me. Thanks so very much. My wedding was beautiful, and I'm still very happily married, which I'm sure is all due to the dress!!! (lol)