2.5- I'm going to try to be as detailed and honest as possible without making it incredibly long (we'll see because there's a lot). My husband and I chose this place for two main r...easons: the venue itself is the most beautiful, serene garden setting & the all inclusive was convenient and made the wedding a bit more affordable.
Things we loved:
- The venue was beautiful on the day of
- The staff were all amazing, kind, and hardworking
- The DJ (who they no longer work with I believe)
- The food turned out amazing (we specifically requested Chef Scott and he was great) but it depends on the assigned chef
Things we hated and made us wish we had partially gone with a different venue:
- Immediately after giving the initial deposit, communication changed drastically. I had to email 2 or 3 times AND call before being able to get ahold of anyone or receive an answer
- Our day of manager or Soire representative or whatever the role is (essentially our point of contact) changed 3 different times throughout the course of the year we had the venue.
- The first person we spoke to left about 3 to 4 months before our wedding and we were never told by the venue. In fact, this person held a bulk of the "all inclusive" decor and we were never told directly. We were eventually informed by our planners (who do not work directly for the vendors).
- We then had a different point of contact who was okay but then we are told at the rehearsal, the DAY before the wedding, that she would also be unavailable and a third person would be taking over our wedding coordination. This woman was there for 5 minutes of the rehearsal (she confused us with another coupe and didn't know our names?), and I don't remember seeing her on the day of the wedding at all.
All in all,
I'm sorry for the essay but do want future brides and grooms to have all information to make an informed decision. I wouldn't change a single thing about our special day, but I think that's mainly due to our outside planners (Dare to dream) and the amazing staff at this establishment. Management communication and the incredibly high turnover rate for management needs a lot of work. Book at your own risk, but I won't take away that the workers here are GREAT and made the hell planning process we had partially worth it.