As an out of state bride, it is very difficult to find a wedding venue that's across the country. I was in New York. Based on the pictures they presented and the positive review ov...er here, I decided to book Skylinks so I told my finance to go there to sign the contract and pay the deposit. It was November 2018. We paid the 2nd deposit at the beginning of February 2019. 2 weeks later on Valentine's day I decided to check out the venue in person. I cried at the spot. They promised the ceremony area and banquet hall will fit up to 150 people. Nope! It was a lie. When we got there, the flowers and trees near the fountain were almost dead, and the ceremony area is small. I went inside the banquet hall, I saw there were DJ and someone setting up for a birthday party. The ceiling was very low, at one side of the room, you can reach the ceiling if you raise your hands. There wasn't enough lighting in the room. The party had 8 tables set up. You can hear the kitchen staffs talked very loudly and the cranking noise made by dish stacking if you stand in the middle of the room, where the kitchen is right next door. Me, my fiancé, and planner were trying to measure the space and fit 15 round tables in that space. It was impossible! Consider you have to put a 20by20 dance floor, cake table, dessert bar table, sweet heart table, 15 round tables. I called Brooke and her manager tried to talk about the issue. Brooke was avoiding me and said she will talk to the manager. the Manager was avoiding me and said he will talk to Brooke. There were playing games with me. The last conversation with the manager was very bad as I asked for partial refund since the venue gave false information and the pictures were misleading. He refused. He said if they open the front door and back door, so set up some of the tables to sit outside. I told him that we can't have guests sitting isolated from the rest. That's insulting our guests. Another crazy idea he suggested was we seat the children outside and let the adults sit inside. How can you separate the children from their parents? Children need supervision from their parents! I told him that we would not agree to that crazy idea and he said we signed the contract and refused to give us any partial refund. But the contract we signed was based on the information we received and saw online. In person is very different. It's false advertisement. He hanged up on me and avoid all my call ever since. Our wedding was last day of August, we let them know as soon as the venue doesn't fit our needs so they can find other customers. Brooke said if they can find any customer for our event day then might consider to give us some partial refund but never tell me when and how. I have been trying to contact them regarding the issue and see if they find any new customer. I am sure they did because I saw they posted pictures from that event day. However, Brooke has also been avoiding me. I called and left voice mails and never hear back from them. Very poor customer service! The manager is all about that money and have no sense of empathy. I suggested you to stay away from this venue because you will not get any support if anything gone wrong.