There is no doubt that Separk Mansion is a picturesque place to get married. We fell in love with the venue and all of the beautiful spaces it offered (ballroom, gardens, veranda,... bridal suite). Our wedding in May 2022 was a wonderful, fairy tale, magical day. However, the planning process with the team at Separk was not ideal. When we first booked with Caylea, things started out pretty smoothly. Later on as our wedding day approached, we were assigned to the new wedding coordinator who did not have any experience with wedding coordinating at all. Despite several planning meetings and emails where every single detail was discussed multiple times, many details on our wedding day were not carried out to plan. Some details were carried through correctly like centerpieces and personal decor, but despite all 3 coordinators being present on our wedding day, simple things that we requested and had confirmed with our coordinator were not carried out. Special dietary meals that we paid for were not brought out to guests, our DJ was not greeted and helped upon his arrival, our timeline of the day did not flow unless we or our bridal party spoke up, the Separk and catering staff did not wear masks as we had requested and had been told would definitely happen, coordinators began packing up our wedding decor very early during the reception while in view of guests, our car was brought around front WAY too early, among other important details that were not seen to fruition. Also, during the rehearsal and on the wedding day, our coordinator was arguing with bridal party members about lining up and the timing of walking out.
The other part of this process that was frustrating was how we noticed that Separk would increase prices on our invoice without informing us. There were a few occasions where Separk did not hold true to our contract and became unprofessional at times, making us (the clients who are already paying thousands of dollars) feel guilty and bad about asking for them to simply hold up their end of the contract. To top it all off, when my parents received their refunded $500 security deposit in the mail after the wedding, the name was written out completely wrong (Separk was unable to copy a name properly from an email). Thankfully my dad was able to still deposit it, but when I called Shannon to let her know of the error, I remained professional while she had an attitude, did not apologize, and hung up on me. Overall, we attribute having a lovely wedding day to our friends, family, bridal party, and vendors, as well as the stunning spaces and views at Separk Mansion. The vendors we used for flowers, photography, cake, videography, and DJ were incredible and contributed to our enjoyment of our wedding day.
Even though I would not recommend it, if you choose to have your wedding at Separk I highly suggest you keep close tabs on your invoices, paperwork, and details from the coordinator. Read everything closely and be very clear on what you want and expect. Even though we did that and were very clear, our experience was not great. They use the term "all inclusive," yet that is rather misleading so ask questions. We hope that the Separk team increases their professionalism and chooses to serve future couples with respect, kindness, and positive customer service.