Sapphire Celebrations

r wedding celebration. Thank you for trusting us with such a special day!

ding and bringing it to life! I will miss our calls and cannot wait to one day come visit you in London!

work with you and your family!

u were a joy to work with! Wishing you all the best in life and love!

a beautiful wedding. Wishing a life filled with love and laughter!

lifetime filled with adventure and love.

s in emails to others and your three business reviews. While I know in hindsight you see some shortcomings in the service provided to you, I know Sapphire Celebrations fulfilled our contract with your mother. This is based on comments from both of you, your family and guests leading up to and on the wedding day. Planning a wedding from start to finish in under 6 months takes clear and consistent communication. This was provided to you through an online planning portal, in person meetings, countless phone calls and text messages to relieve your concerns, weekly video planning calls, and too many emails with you both and your vendors to count. I made myself available to both of you, your mother and vendors whenever and however possible. Regarding the catering on the wedding day there are some missing details in your allegations. The timing was confirmed regarding the food for the Tish with the catering staff. My team and I requested it several times while Brett and the gentlemen enjoyed their celebration. However, it was not delivered until after the group had moved on to the Bedeken. During the unveiling ceremony and ketubah signing there is no food, nor was there a table appropriate for displaying it during the ceremony. When desserts and cake were displayed, I personally delivered cake to the entire head table. I then mentioned to your guests in their seats that the sweets were available. Additionally, I delivered Mr Coffee a cup of hot chocolate to enjoy. I asked the other guests at his and surrounding tables if I could get them anything to which they declined my offer. At the end of the night I loaded as many floral pieces that would fit in the rented SUV with your four family members and their belongings. Putting more in the car would not have been safe for the driver or comfortable for your family. There was a miscommunication regarding the ceremony trees, however, they have now been delivered to your home by the florist. I spoke with the livestream vendor directly regarding the unfortunate technology glitch impacting the recording of your ceremony. They went above and beyond to resolve the issue that was uncontrollable. Within 2 hours of you bringing me into the email conversation with the vendor informing you about situation, your response had become explicit and threatening. As per our contract, this behavior is not appropriate and breaches our contract. Inserting ourselves in the conversation once it got to that level would not have been productive. The recommendation to set no more than 8 guests at a table was in honor of you planning the reception with a COVID conscious mindset. Seating was not finalized at this time and you continued to change it up to the week of the wedding. I worked with the florist to reuse pieces and make the additional tables as little of a financial impact as possible. The special pens for the cards were set out on tables, however, only 6 were provided for the 11 tables at the reception. When this was brought to my attention during the reception, I provided the other tables with pens from our emergency kit. I stand behind the service Sapphire Celebrations provided you throughout your planning and on the wedding day. We navigated questions and issues as they arose and ensured that all of your details and guests were well taken care of. I wish you a lifetime together filled with clear communication, patience, support and love.