Royal Star Hawaii

plans (some bad traffic). Our guests got to and from the venue safely- we're satisfied!

ent several months out to reserve our transportation buses, (I was anticipating just our deposit to be charged, but the credit card was charged in full - I didn't complain as I felt they were a reputable company). We had a legitimate contract as well that stated that we would be able to make changes up to 30 days out and be refunded the difference if the changes incur a lesser expense. They were aware of this possibility when we signed as our guest counts were not final. When I went to make the changes - they said they would gladly change the transportation but would not be refunding any money. When I pointed out they were going against their contract, I got the response that it is due to the funds being "NON REFUNDABLE" (and yes it was sent in all caps) - note that this is also NOT on the contract. This ended up going to their sales manager, and then for some reason had to go on to their VP to be confirmed that I was in the right. Eventually they said they would now hold the overage as a deposit until after the trip had ended. I was too busy for more back and forth, so I went with it. Wedding day - our driver there took a knowingly longer route over to our venue (causing our ceremony to start late), and then coming home it was POURING rain. The bus was leaking and dumped water on our guests up front. And finally, two guests on board requested to be dropped off at a different location after the group got off, which was agreed to by the driver without our knowledge), and we were charged for the overage. I brought all of this up to them after the fact giving them the opportunity to make it right and waive at least partial overcharges, and they declined but apologized for the unfortunate events. I know that this company is one of the more affordable transportation services, but make sure to read through and be on top of everything as things were a little screwy in our experience.

: you are absolutely getting everything you pay for. I thought moving 60 people around Hawaii was going to be a big burden and a circus to plan but Royal Star made it as simple as can be! Work with them to make your plans much MUCH easier.

From Waikiki to Kualoa Ranch was 45 minutes away and most of our guests were staying in Waikiki. Royal Star Hawaii was recommended to me by my wedding coordinator and I'm happy I decided to hire them. The bus arrived in a reasonable time giving my guests ample time to arrive and get situated. The bus seats were very comfortable. I love the purple and yellow colors in the bus gives it a vibrant look. We actually received an upgraded bus. I initially ordered a 55-seater Silver bus but instead got their Signature line 58-seater Gold bus with onboard restroom. They also provided a complimentary digital signage outside the bus 'Mia and Michael Wedding'. Now, that's awesome! I HIGHLY recommend Royal Star Hawaii for your bus transportation needs. Their pricing was reasonable too. Mahalo!

great condition. We had a major delay due to rain and our driver patiently waited for an hour with us. I would recommend them to anyone and everyone.

available when I needed an answer, and if he wasn't available someone always responded. They were prompt and gave us everything we requested. I was someone who researched everything I could find and this company outshines them all. Price and service won me over. Not to mention I was constantly seeing their vehicles everywhere we travelled while on the island. They are clearly in demand and confirms my choice in asking them to he is out on our big day. Thank you so much for everything!

s Each step of the way there were small issues. On the way to the wedding they had an incorrect number of guests recorded. While shuttling the group they were unable to find guests (who were waiting at their exact pickup spots). On the return they completely missed a stop and had to backtrack ~30 minutes. I consider myself a pretty low key bride overall so none of these issues were major or messed my day up, however I would suggest checking and double checking and confirming information with them as it seems that mistakes are not uncommon. I would maybe use them again but given the cost I just don't think there should be this many mistakes.

ctly utilitarian – mostly because it was cheaper than a limo but also because I honestly didn’t care about having a grand entrance in a limo. Just wanted to arrive on time and intact. We used the shuttle van to the ceremony only. We did round trip for the shuttle with pick up and drop off for guests from Waikiki to our venue on the Windward side. Coming back we did a secondary drop off at a bar/lounge for anyone looking to stay out a little longer. Overall we were pleased with the experience. Both vehicles were clean and comfortable. The driver of our bridal party tour van was professional and punctual. The driver of our tour bus coming back from wedding/reception had a festive crowd on his hands and he was pleasant and accommodating – letting us use the PA system to give out further information to guests, etc. Billing was straightforward and all of our questions (handled through our planner) were answered promptly.

g venue, and the return trip. We had arranged and contracted for a mini-bus that would seat 25 people. Our guest count was 30, so we arranged to have a few of our guest take a cab to the venue. Upon hearing of this, Royal Star Hawaii considerately gave us a free upgrade to a motorcoach to accommodate all our guests. Royal Star Hawaii helped us set up central hotel pickup locations for our guests. They even had our names (bride & groom) on the LED ticker information at the top of the bus to help identify it to our guests. The shuttle bus was on time and left Waikiki on time. Unfortunately, a couple of our guests were left behind due to miscommunication but the bus driver happily returned to Waikiki and picked up our final two guests without hassle. Royal Star Hawaii provided great service and was a great convenience to our partying guests. We would recommend them as a shuttle bus service to saved guests on renting cars, flagging cabs and identifying a designated driver.

ntment came day of. The large bus didn't have a restroom. The trip because of traffic took 1.5 hours LONGER than anticipated and we had to start our wedding 1.5 hours late. I think since this is their business, they should have let us know this beforehand. Then on the way out, the driver got stuck and our trip that should've been much shorted took a very long time. All in all it was fine.

on was very nice accommodations.

s stressful to not have to worry about out-of-towners not knowing how to navigate the Hawaii tourist traffic. The bus was top of the line; arrived at the hotel promptly; took the scenic route to the wedding venue; and was just as prompt taking the guests back to the resort at the end of the night. Worth every penny; which weren't that many at all!

Ben was always fast to respond and very professional. The company was even able to accommodate last minute changes we had in our hotel information. All of our guests felt comfortable and taken care of! I highly recommend this transportation company!

elpful, and extremely polite.

re Kailua passed new legislation outlawing commercial vehicles from Kailua Beach Park proper EXCEPT for at public bus stops. Upon confirmation with Royal Star the week of our wedding, we were advised that this new legislation was a major concern and that we should be fully in the know about what had been happening to other charter buses in the same area. Local residents had been badgering the drivers and charter guests in the Kailua Beach Park area for just being in the vicinity and while following legislation rules and stopping only at the bus stops. Our service advisor was concerned about the effect of such a possible encounter on our guests. He discussed what options we had to possibly prevent that encounter. In the end we moved our original pick up to a different (and still close by) bus stop AND they were flexible with the drop offs, allowing two different, close by drop off locations. It was hard to make all these decision at what felt like the last minute but they were patient and flexible with the process. The bus ride back from the reception was fun too. They allowed the reception party to continue on the road!

ransport route were made with ease. On the day of the wedding, the transport to the wedding venue went off without a hitch. The guests got to the venue on time. However, the transport from the venue to the after party in Honolulu was a completely different story. The driver had no idea where he was going. You would think they would have done their homework and figured out where they were to drop people off prior to the day of the wedding. They did not. It should have taken no more than 30 minutes to get from our wedding venue to the after party. The driver was COMPLETELY lost and was going to drop off our guests in a dodgy neighbourhoood which did not resemble a night club whatsoever. Luckily, one of wedding guests took it upon himself to guide THE DRIVER to the right location. ONE AND A HALF hour later, they were finally dropped off. At this point, everyone was grumpy and tired and ready to go home. This transport company ruined an otherwise perfect evening.

uld hire them again!

wonderful personal thank you note from them after the event. We should have sent them a thank you note, they were perfect and I'd definitely recommend them and use them again!!

to the wedding location. It could have been disastrous without it! Thank you a million times over

Royal Star was very competitive in their prices and they offer an "on-time" guarantee. There is one other company on the island that was a little less expensive, however getting a call back from them was like pulling teeth. Royal Star, and Nate were extremely attentive and helpful. They were very punctual and delivered and returned our guests comfortably and safely. Highly recommend!

rtation. My only criticm would be that they don't have a large selection of town cars or limos. But the drivers were very punctional and friendly.

ame price.

iver/guide, Jeff, who was really really awesome. He was able to tell us lots of interesting stories and information during the drive, in both languages, and was very flexible with our schedule and destinations.

.they were able to sit in the air condition bus and rest.