The RMR staff was an absolute pleasure to work with. From the minute we reached out to them over email, they were extremely accommodating – willing to schedule a time for us to tou...r the venue prior to their upcoming open house because it worked better for our schedule. From there, we communicated primarily with Kelly. I kid you not, we emailed a total of 85 times over the past year, and in each and every interaction Kelly was exceptionally communicative, timely in her responses, helpful, and kind. Additionally, she was happy to make time for us to come in as many times as we wanted up until the wedding – whether it was to see what our decorations would look like on the tables, refresh our memories on what 8 vs. 10 chairs per table looked like, or brainstorm layout ideas. Their staff was always patient with us, happy to answer our questions and offer recommendations, and overall pleasant to work with. Our rehearsal was scheduled for the Thursday before our wedding, and Kelly was kind enough to let us know that the venue was not booked the two days prior to our date, and offered the option to move back the rehearsal if we wanted. Additionally, the week of the wedding, she allowed us to come in two days before our wedding to set up since no other event was scheduled. I cannot thank her enough for giving us this option! It took us four hours to set-up and it was such a weight off of our shoulders knowing that we wouldn’t have to worry about rushing around the day of our wedding. On our day, Cheryl was there from the minute we arrived to the time we left, and she was absolutely wonderful. She was willing to help with anything and everything, and did so happily. For example, she helped trim the wicks of our many candles, helped put decorations on top of the fireplace, and made sure everything ran smoothly throughout the day before, during, and after the wedding. Never once did she appear stressed or burdened, and we are so grateful for the help she provided. Additionally, our original plan was to have our ceremony outside, but the weather made it difficult to know whether or not that would be possible up until the day of, but RMR was happy to set-up both the outdoor ceremony chairs and the indoor ceremony chairs so that either option was available for us to choose from up until the time of our ceremony. RMR, you are incredible! Thank you for your impeccable customer service and for providing us with your beautiful space to celebrate our special day. Your venue is everything I ever dreamed of, and your hospitality was truly five star. Thank you so much!!!