Overall, we loved our wedding day of at Ray’s, but had a few hiccups that soured our experience on the planning side that resulted in us knocking it down 2 stars, and not feeling l...ike we could trust Hannah leading up to the day of.
The good – the vendor recommendations, the food, view, and hospitality. All of our friends and family were raving. The catering and sales team especially Peter, went above and beyond to help make our vision into a reality, working on music, moving centerpieces, last minute adjustments, packing up food, etc. Everyone loved it and told us our wedding was so us, especially enjoying being on the water.
We knocked stars off because we felt Hannah whom was our initial point of contact before Peter told us what we wanted to hear instead of being honest.
During my call to Hannah regarding an outside tent rental for a rain plan for the open air deck, she shared that should we move forward with renting a tent through their preferred vendor to keep her in the loop as it would “result in difficult conversations” with the other weekend event parties. When we pushed for clarification, she wanted to avoid the conversation, and she shared that if one event organizer decides to rent a tent that weekend, the tent remains up for the whole weekend (Friday – Sunday) affecting all other events and she would need to alert all the other brides/grooms/hosts/etc to let them know. We fell in love with the open air deck, and did not want to have a tent from another participant up during our event, especially if it was a beautiful day, and felt swindled that this was not mentioned anywhere in their contract as something that was even remotely possible. Ray’s venue staff initially told us that should another couple book a tent it would be our financial responsibility to pay the premium after hours price to take it down day of, and put it back up after our event, passing the costs back to us even though we were not expecting or budgeting to remove items other couples had brought in and resetting the venue to what we had signed a contract for.
On principal, I didn’t love finding out our venue knew this was an issue, and didn't proactively bring it up, and in my opinion, it felt like they were trying to dodge that situation, and if unable to avoid it, leaving couples with no other choice but to negotiate given that when they told us around 3 months out, save the dates had gone out, flights were booked, and it would be too difficult to pivot. I felt Hannah wanted to make a sale at all costs vs Peter who wanted to showcase all the great ways Ray's can, and did support us for an incredible event.
Overall, it was absolutely stunning, we loved the food, and are beyond thankful to the chef, servers, bartenders, and Peter for helping us pull off a beautiful event. We would go back, and are glad to have landed at Ray's, would just recommend other couple's understand the open air deck space can be reliant on other couples desires as well as they make their plans.