RashawnRose Bridal and Prom

proximately two sizes too small and did not fit my body at all, including across my ribcage and frame. This was not a minor tailoring issue. The dress was completely unwearable. Instead of acknowledging the possibility of a measuring or recording error, the owner immediately blamed my body. She asked if I had gained weight, if I was on my period, or if hormonal changes could explain the tightness. She then re-measured me and claimed I had gained three inches, which is simply not true and would have been physically obvious. In fact, I was wearing the same jeans I was wore 6 months earlier when I got it sized. Professionals can make mistakes. What matters is accountability, and there was none. I was sent to a seamstress for alterations, only to find out after arriving that the owner had already contacted her and instructed her to send us elsewhere. This was never communicated to me and felt misleading and dismissive during an already stressful situation. The only solution offered was to buy an entirely new dress with just a 10% discount, despite already having paid thousands of dollars, and while being only a couple months away from my wedding. No effort was made to take responsibility or meaningfully resolve the issue. Buying a wedding dress should be one of the most joyful parts of wedding planning. Instead, this experience left me anxious, self-conscious, and angry. I know the owner responds to every review, and it is clear these reviews matter to her. My goal is not to argue, but to warn future brides: do not trust this store. Professionalism means owning mistakes and treating clients with honesty and respect, especially during such an important life moment.