RAOFACTOR Design House LLC

do again with RaoFactor. We met Shaun through our wedding planner. There were several occasions where Shaun did not answer texts. He told my dad email is a better form of communication for him--didn't answer those either. I was living in another state and planning a wedding in Texas, and had to rely on email/phone and Shaun's unresponsiveness caused a great deal of stress. The one time he communicates really well though, is when he's asking for payment. We finalized our decor item sheet, and the grand total was $29,914. My dad actually paid Shaun $30,000 in cash not realizing the total was less than. When he realized this, he contacted Shaun’s office and was told Shaun would Zelle us this money. I asked on 3 separate occasions and was told “Shaun will Zelle you today”. No Zelle. Then finally, “Shaun will Zelle you when he sets up the day of the wedding.” The day of the wedding comes around and the wedding planner relayed the message that there were things not accounted for on the item sheet that Shaun had to use, so our extra money would not be returned—low key knew this money would never come back to us anyways. Allegedly, we did not account for linens for the sweetheart table or the welcome table. However, our hotel did provide us with linens, so not something I would have necessarily spent extra cash on considering how few people actually notice the linens at these 2 tables. I was actually fine with all this as I was happy with the decor but then Shaun informs me that his team noted 5 missing arrangements when they went to tear down the following day. He asks if I know who took them—like a bride knows what happens during her wedding—and if the faux silk florals could be returned as they had just purchased them and they intended to reuse them at future weddings. I imagined this would be $500 tops so I said I would cover it if necessary. One month goes by, I finally get an email invoice for $1,187.50—outrageous to me when you spend $30,000 on decor for a one night event to begin with. One week goes by, and Shaun says his office has attempted to reach me several times (1 email). We set up a phone conversation to talk about the matter which resulted in him saying there was nothing he could do but for me to pay the price of the faux florals. He says that in the 8 years he has been doing this, no one has ever walked off with an arrangement—I call bs, people leave with flowers after a wedding all the time. By the way, not once did Shaun mention in the 3 meetings we had with him in person, phone conversations, emails that these arrangements needed to be returned. There was also nothing in writing indicating that arrangements would need to be returned. This was my experience with RaoFactor--although the decor was great it came at the price of poor communication and extraneous charges. I would not recommend their services.

s and recently had an amazing experience working alongside one of their teams. Shaun's creative vision was perfectly executed by his friendly, professional, and timely team! Timing is huge for us when it comes to photo and video so their teamwork was great for us. Highly recommend these guys! Don't miss out on the chance to hire them.