Writing this review breaks my heart. Orchid did a lot right, but what went wrong was unacceptable. I waited almost nine months (we got married last summer) to write this review to... make sure that my feelings didn't change given perspective.
I would not recommend this location as a wedding venue, especially if they are still working with Valley Catering. I'll be writing a separate review for Valley Catering, but they served a wrong menu at our wedding, disregarding our explicit requests and instructions. Our contract required us to use this catering service- we didn't have a choice. The food was GROSS and most of my guests left hungry.
I'm leaving out a lot, but the first sign of trouble was a day or two before the wedding when Orchid staff sent the bridal party and other guests staying the night of wedding a request for payment for the very expensive rooms that they KNEW my family was gifting them. Several of our guests were uncomfortable accepting the rooms for free after that.)
A free couple massage was offered with the wedding package. The venue recommended that we take advantage of the spa the day after the wedding, which sounded great, so we did. It was the middle of summer and a very hot day, so we couldn't leave the leftover flower arrangements in the car during the massage. I paid a lot of extra money to get the flower arrangements made with ample succulents. Keep in mind that I know flowers would die anyway, but I grow/collect succulents and had plans to create arrangements using the plants from our wedding that would have lasted many years. One of the owners told us that we could put our flowers (including my bouquet) in a cool room until after our massage. By the time we got out of the massage (which was just okay), all of our flowers were gone, except the bouquet, which apparently they deemed worthy of keeping for us. The staff had called the florist and had her come collect all of our arrangements (what the hell????). They then made US call the florist and WE had to go rescue our flowers. They literally handed us a phone and a phone number and walked away. The staff was completely unwilling to help or correct their mistake. Two or three (I forget now) of our arrangements went missing and were never given to the florist. I spent the day after my wedding in tears. My parents did tell me that they received reimbursement for the missing arrangements as part of the money we got back given the unacceptable errors given our menu. Also to the venue's credit, they did send me a small succulent arrangement as a sort of apology, but I gave it away. I appreciate the gesture, but I don't need a reminder of that incident in my house.
More minor frustrations were that both suites had dead bugs all around the rooms. I was picking up dead spiders and bees all weekend, and my maid of honor and her family in the other suite said they were doing the same. It was like they sprayed for bugs but no one came back to clean up the casualties. We also requested that our sheets were changed the night of the wedding because a bridesmaid stayed in the suite with me the night before. They weren't changed. To be fair, though, I never brought these more minor issues to the venue's attention.
I can't forgive Orchid for these memories. I only plan on getting married once, and we can't those moments back. Especially for the cost, I should't be left with these negative memories of my wedding and the surrounding weekend.