Posh Bridal

go to Ella Blu instead, the women and dresses there are wonderful.

we should’ve known from our first interaction with them that our journey would be filled with issues. When visiting the store, we had a bad customer service, as none of the ladies would even come help us. Not because they were busy, they were sitting around doing nothing, and still would refuse to help us because we didn’t have an appointment (even though we called beforehand and they told us an appt was not needed). We still decided to go through with purchasing the dresses there at the store. However, they told us the dresses would take five months to get here which would be April maybe early May. The wedding is late June so I figured that would be OK. Early May comes around and we still have received no word about the dresses. We tried reaching out to posh, but many times they wouldn’t even answer the phone, we tried going to the store and it was closed even during business hours and finally we were able to get a hold of someone and they just kept telling us the dresses were still on their way. Now it’s early June and we tried calling again and they told us the dresses had been there for a while had, but none of my bridesmaids ever received a phone call saying their dress was ready. We still have to get alterations on the dress and best believe we weren’t gonna leave the dresses there with them because who knows how long that would take as well. We were told we had to make an appointment to pick up the dresses. And when we asked what time was more convenient for them they said oh anytime, so what is the point of an appointment if there’s no time??? One of my bridesmaids was able to go a few days before her appointment because her schedule cleared up and they refused to give her the dress because it wasn’t her appointment date, and when my other bridesmaid went to pick up her dress, they refuse to give her the other bridesmaids dress as well. Now that one of my bridesmaids has picked up her dress it turns out they ordered the wrong style for her. I’m furious with this whole experience, bad customer service, and the fact that all those employees are clueless as to how a store should be run. Absolutely do not recommend.