Worked with Max for ordering and he was great. We even had to upgrade the bus for space last minute in the days before the party and there was no issue with that. We appreciated th...e flexibility! Originally I had spoken with Jerry/Gerald, our first driver, who was also great on the phone, very hospitable and accommodating. But his schedule changed and we were reassigned with Doug who was awesome, nice, and fun. A great vibe and very professional! Everyone was nice, understanding, and beyond accommodating. Doug had great communication with us the entire time, including the day before and throughout the bachelorette evening. The bus was clean and comfortable. The sound system was great but we needed a c-cord instead of the lightening cord provided (just a heads up) but we had our own. Everything was just as expected and we had a great time! Would use this company again.