I would like to give a 2, but because in the end our wedding turned out fine I added the extra star. When we booked this venue a year in advance we were promised there was only to... be 1 wedding booked. This was with our first wedding coordinator. About 3-4 months after putting our deposit down I received an email from our wedding coordinator informing me she was moving onto bigger and better things. At first, this was not a big deal as I was assured that when a new wedding coordinator was hired we would be in contact. This did not happen. I attempted to contact the new wedding coordinator with some questions several times with no response, until I got the property management staff involved. Once I did get in contact with this coordinator I was told things that we had set up with our first coordinator were now out of the questions. No biggie, right? Maybe if this coordinator did not also leave, now leaving us with a 3rd coordinator to work with. Coordinator drama aside for a few months we put our final payment down to find out we were a double booked wedding that day. Something that from the beginning was reiterated several times, and now all the sudden not true. We heard at least 3 or 4 different versions from different people as to why this would have happened. In the end the blame was put on the 2nd coordinator, and was stated again as I was waiting to walk down the aisle from another staff member. Furthermore, I paid an extra $300 bucks or so the day of to have day of coordination of my wedding. I probably saw my coordinator a total of 3 times. One of my bridesmaids overheard a management team member pull her aside to "help" with the other wedding (that should not have been there) because they had a bigger party (meaning more money I am assuming.) My bridesmaids ended up setting up most of our stuff, later that afternoon, because when we got their at 10am to figure out where everything had to go half of the tables were not set up yet.
The management told us this property is losing money, as to somehow make up for the fact that no one here gave a crap about our wedding or the money we were spending because they decided to book another wedding WAY AFTER we put our deposit down. We were also told about an hour before the reception ended we were going to be warned so we could extend if we wanted. This also didn't happen, and we were practically shoved out the door. There was also supposed to be clean up included based off our initial understanding. When we were told we had to clean everything up, we obviously did not have this planned causing chaos and frustration for my family. I was told I couldn't come back for my stuff in the morning because there was another bride utilizing the suite. I'm glad they respected her time and money because they certainly did not mine. To make it better- when we collected our car in the morning there was not anyone in the bridal suite . They just flat out lied. Again. Most of these review are old and misleading. I am writing this in hopes that it will save someone else some stress. Actually, I am taking that last star back again. They don't deserve it. This place is a mess, and can not keep staff or structure.