WARNING: DO NOT BOOK YOUR WEDDING HERE!!!!
It is three weeks before my wedding and I just got off the phone with the wedding coordinator, Angie, who was not only a half hour late ...in calling me per our scheduled time, but also informed me that there is going to be a second wedding at 5:45PM on the beach as I am supposed to be taking my photos from my 5PM wedding. She wanted me to change my cocktail hour on the veranda to another space so that it didn't interrupt the other couple's wedding. At the original walk through sales pitch, I was told specifically that what made this venue so great was that since it was a boutique hotel, I would be the only bride there during the time when my guests where there. The original coordinator, Janeth, had told me that while the may book a second wedding for the morning of my wedding, they would not book one for the evening. Angie tried to gaslight me by saying that a veranda cocktail hour was not something they do, however, it is specifically in my contract. Once I pointed that out, she moved on to tell me that my vendors where not allowed to bring anything more than 2 hours before. During my original walk through, Janeth had told me that the minimum set up time was 2 hours, but to just book my vendors as usual and then she works with them to make sure they have adequate time. I chose a vendor off their list and booked as usual. When Angie informed me that what I booked would not be allowed, I told her that we can handle it, that worse case scenerio they can store the chairs in my room. As Angie told me I would probably get charged an extra fee that she can't authorize, I told her that I had enough and needed to call back with the other parties involved.
This isn't the first time this has happened since Janeth left. During the interim, with no message to let me know that the coordinator had changed, Melanie informed me that I would not be able to do the tasting I had previously discussed with Janeth. We had specifically taken time off work to fly down to Florida for an extended Thanksgiving to try the menu and make choices. Melanie also tried to gaslight me by telling me that they do not do tastings that far in advanced and we would only be able to try one meal off the menu. This was off course the opposite of what was discussed with Janeth. I offered to even pay for the extra meals, but was told even that was impossible. Things ended up being worked out when we sat down with Heidi the GM.
I wish I had cancelled having my wedding back at the menu tasting fiasco! I felt then that I couldn't trust the people in charge of the wedding and that negative seeds had been sown. Now, I am stuck, three weeks out from my wedding, all invitations have been sent and all RSVPs returned with people who flip the script and can't keep a calendar. If Angie had informed me of this conflict at any point prior to posting my invitations, I could have changed the time of my ceremony. Annoying, but only for a second.