This is a long post, so bear with me! But if you’re on the fence, of choosing a venue, hopefully this will help you see what an incredible venue/organization Omni Parker House is! ...When my now husband, Jon, and I were looking at venues in Boston in 2019, we quickly became defeated. Even with a decent budget, our dream of a city wedding didn’t seem realistic. Jon still set up tours at every Boston venue with the hope that maybe we could make something work. The moment I stepped foot into the Omni Parker House, I fell in love. It's absolutely stunning and has a rich history that sets it apart from other hotel venues. I was certain that we would never be able to afford a venue like it, but somehow, not only did it fall within our budget, but it included so much! The staff at Omni Parker House made us feel like valued customers even before any contracts were signed. They were professional & accommodating, allowing for my parents who live out of town to be involved with every step of the process. The high standards that the Omni Parker House possesses put us at ease in knowing our wedding would be top quality. We scheduled our 225 person wedding for July 2020. And then COVID hit and we were forced to postpone our wedding for a year. Throughout this time, the staff at Omni Parker House kept us informed of any info they received about reopening and guidelines almost immediately. Therefore, we always felt in the loop, even if it were simply an update saying that they had no updates. As our date was quickly approaching, we visited the Omni Parker House where we reviewed what our wedding day would look like. Boston’s guidelines were stricter than the state’s guidelines, and while they were put into place to ensure everyone’s health & safety, it didn’t make for a “fun” wedding. Our disappointment and stress was at an all-time high knowing our 225-person (even 100-person), city wedding was out of the question. The Omni Parker House worked with us to create any solutions to create a more enjoyable wedding that still adhered to the health guidelines, but their hands were tied. In knowing that they wouldn’t be able to provide the wedding experience we had hoped for (through NO fault of their own), the Omni Parker House offered us a full refund to put towards another venue outside of the city that could allow for more people. In hearing about other venues/vendors who charged astronomical fees for rescheduling weddings that were originally scheduled to happen in the height of the pandemic/lockdown, we were certain that switching venues would be out of the question…however, Omni Parker House OFFERED this to us. If that doesn’t speak to the their level of customer service, I don’t know what does! The fact that a company who could have easily just kept our money, forcing us cut down our guest list from 225 people to 60 and have a wedding that we wouldn’t be completely satisfied with, but chose not to, is a testament to their strong commitment to customer satisfaction. I truly cannot thank the staff of Omni Parker House enough for investing their time and service with us. While we weren’t able to have our “dream city wedding”, Omni Parker House allowed us the opportunity to have a wedding that we could share with all of our friends and family which was the most important aspect of the day for us. If you want a beautiful wedding and a team that will do anything to ensure you have the wedding of your dreams, I cannot recommend Omni Parker House enough!