Occasions Party Centre

and occasions lacks compassion, friendliness, and consideration. We called Lisa to seek out our options in regards to our wedding, (canceling, postponing, adjusting room minimums, etc) she immediately changed her demeanor when cancelation got brought up. We ask if we could find someone else to take over our contract and place a new deposit, (MOST VENUES ARE ALLOWING THIS) nope, asked if we could adjust the room minimum or for any other bit of flexibility, it was a no. It’s bizarre to not let someone find someone else to take over the contract, place a new deposit, and carry on. The highlight of all of this is we finally decided to cancel 6 months before the wedding, and occasions charges a CANCELLATION FEE. Which makes sense especially if expenses were already rendered on their end (they weren’t, this was 6 months out no food or alcohol was used yet) or they were left with an unfilled date (which we offered to take care of to avoid the cancellation fee) this cancellation fee was thousands, and Lisa’s way of making this better was I believe a 30% covid “discount”.. and to be fair we NEVER asked for our deposit back, we absolutely understand what a deposit is for and we’re 100% ok losing our deposit, it’s the cancelations fee 6 months in advance with no option for the client to remedy the situation. In addition to this Lisa did not even give us a full week from receiving her letter to make the payment. Just be careful working with them, the venue is updated but it is overpriced, they lack flexibility, and they absolutely will take every dollar they can regardless of your situation. They are family run and you will realize that quickly, the first red flag was Tricia giving us a tour, half interested and definitely not friendly. The next red flags were the ridiculous room minimums, and upcharges, it is NOT all inclusive, and when it comes to utilizing their “wedding coordinators” there is so much they refuse to do. Oh and if you want to bring in your own stuff like napkins? Decor? Etc, enjoy the vendor fees, they charge for EVERY SINGLE LITTLE THING. Our interactions with Lisa were awful, she’s incredibly rude and overall money hungry. There’s a reason there’s very few reviews. We also are mindful that businesses have been hit hard during covid, that is why we never asked for our deposit back, why we offered to get someone else in our date, and requested flexible room minimums or to switch event rooms, all of these options were declined by Lisa. Occasions ended up with close to $4,000 from us in deposits and cancelations fees, learn from our mistake, this is NOT where you want your event/wedding.

peaking with the President of OPC, we were given mixed reasons for this increase and were informed that it was in our contract. That proved true, but it still came off as a hidden fee and was going to cost close to $1000. While we agreed to only a 3% increase, this was a big blow so close to our wedding. I highly recommend that you find a better was to handle price increases that doesn’t punish your customers for booking far in advance.

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ok at the room. At 11am she comes in apologies, but tells us she's not even done with the other people. She said she is going to show them the bridal suite and we could sneak into her office were it's warmer (it was 50 degrees in the room we were in on 12/21) and she would be with us. I expressed my disappointment, and felt she could have handled the situation better then ignore us for 30 mins of our scheduled time. She told me well you were 15 mins early blaming us. She the. said well you can either wait or come back later, told us Merry Christmas and opened the door for us to leave without letting us respond. Beautiful room, but the president of it obviously doesn't care.

he big day, she was extremely responsive and helpful. I cannot begin to count the amount of questions she fielded and answered timely through our experience. From the time we booked with Occasion’s in the Garden Room a year ago they’ve completely renovated the space. When we booked we loved the quality, price, and size…but were blown away by the updates. The new, modern look accented our vision perfectly. I actually started to tear up when I walked into the venue the night of the rehearsal. After all, I had given them all of my décor in boxes with no direction (poor bridal move) and they took the thoughts right out of my mind. Our guest are still raving about the food—the mac n’ cheese, top notch! Not a single complaint. The bartenders—INCREDIBLE. Our guest like to have a good time and their ability to keep up with the requests was nothing next to impressive. There was never a wait, even with a crowded bar. I would recommend Occasions without hesitation to any bride in search of a beautiful, updated, and STRESS FREE wedding venue. They are the pros at what they do—there is a reason why they’ve been in the business for so long.

ne calls. We had a bit of a delay due to weather but they were great with keeping us updated and on track.

ing up the exact way I wanted it. The final meeting was helpful, I just wish it wasn't one week before the wedding (that is their policy). The only bad thing that I would have to say is that I think they are expensive. I knew going into it how much it would be, but I think for what you get I think it is a little pricey.

not able to join me as I picked out our venue, however he came home 3 days before our wedding and we decided to stop into Occasions. They welcomed us in and let us spend as much time in there as we needed to make final decisions. We decided to get the bride and groom rooms and I am glad we did. The girls arrived very early and we had our hair and make up done there. The guys arrived in enough time to set up the chairs, get dressed and have their pictures taken. Everything just turned out terrific. Our stuff was all packed up and ready to go with extra food that we had left over from dinner. Thank you so much for making everything run so smooth, and to anyone considering this company, I would say USE THEM. Its worth it.

anager gave guests the wrong meal. My cake topper was also broken and they said it was too heavy for the cake but there was no indentation in the cake.