Nellie's Custom Cakes

ons which you can taste for a very small fee. (Vanilla is free to taste!) For our wedding cake we had a couple layers of plain white cake and a couple of raspberry swirl (which everyone loved). Then we had chocolate for the groom's cake. They can do lots of fun designs for those as well. They also have adorable sugar cookies that we thought about using as wedding favors, but we decided to make our own. The staff was very helpful and friendly.

ide the KC city limits but they found the house without any problems, and made a great addition to our farm wedding.

helpful. They delivered the cake and were so great to work with. They cake looked and tasted amazing and they weren't very expensive. Really know there stuff and would recommend for your wedding or any other occasion you might be needing a cake for!

te and strawberry layers and they all tasted great.

ustomer service. They lack professionalism and caring; in an industry where both are required. Here's what happened: After meeting with the owner in person several times, describing in detail what type of decoration I wanted on my wedding cake, AND providing a photograph of exactly what the cake was to look like, AND providing several cell phone numbers they could call in case there were any questions or problems before or on the day of the wedding; I excited to see my cake on the wedding day. But what I got was a big disappointment!! While the cake tasted good, they did not use the color that I had specified for the decorations (that was also shown in the photo!).... And so, not only did our cake not match our carefully planned reception, but NONE of the detail on the cake even shows in pictures! Needless to say, both my new husband and I were VERY disappointed and saddened at how it turned out. A few days after the wedding, I returned to Nellie’s to express my unhappiness with their product, but was told the owner wasn't there, and to come back…. I went back the next day... only to be told the same thing again (frustrating!). I left my phone number, and the owner finally called. When I told her about what had happened, she admitted being unsure of what color to use when decorating the cake, and admitted that what happened was ENTIRELY their fault for not writing down the details; but when I asked why she didn't bother to call me to clarify, or even look at the picture, she had NO good answer. She didn't even apologize! I asked her if there was any type of compensation or refund she could offer me because her blatant error had tarnished our wedding day. She acted as if she had no idea what I meant...(hello, refund some of the more than $350 I paid!?), and then said that she guessed she could make us a new cake top.....Um, what good does that do now, AFTER the wedding? You cannot recreate the special moments on your wedding day. I told her as much, and she said nothing. If you want your "dream wedding" (as most brides do), take your business elsewhere.

eed it. Well ok except the top cake.

d others turns out!)