The Aviary’s new garden room is BEAUTIFUL, and is essentially a blank canvas which was great. Ashley Duncan, who unfortunately is no longer there, answered all of my questions (and... I had a lot of them) so quickly! She was wonderful to work with, and so organized, I was so sad to see her go a few months before our wedding day.
When Ashely left we got passed off to Sam Moore and Yvette. We first met them over zoom when we had a COVID guideline zoom meeting to go over COVID restrictions and answer all of our questions. However, Yvette was harder to get a hold of than Ashley was, she was a little slower getting back to my emails, and I sometimes had to send them multiple times to get an response. She seemed unorganized and it got frustrating. I didn’t have too much interaction with Sam Moore as he also left the Aviary shortly after that zoom call meeting we had with him, which kind of made me question why everyone was leaving and it was a little frustrating to keep getting passed off to new people. He gave me Kate’s information when he left - I sent her two emails to which she never replied.
We then got passed to the new events manager, Jena, who replaced Ashley. We met her at our last meeting 6 days before our wedding. Yvette informed me that she would be the new point of contact, but did not give me her contact information – I got that at our first meeting with Jena from Jena.
I do wish there hadn’t been so much turn over, and I really wish Ashley hadn’t left because she was just so great. There seemed to be a lack of communication between the staff who left and the staff who stayed/replaced them, but also between the old staff (Yvette) and new staff (Jena). The Aviary does have a good relationship with Atria’s (their exclusive caterer) which is nice, and they worked well together to make sure everything ran smoothly the day of. I would recommend the Aviary because it’s an absolutely beautiful space, as long as their new staff stays – otherwise, it was kind of a headache to get passed around and not know the people you’re working with, especially with the lack of communication (i.e. having to do my seating chart THREE times on their program because Yvette did not give me proper instructions the first time and then also took it upon herself to go in and change things incorrectly). I’m hopeful now that Jena is there future brides that book this beautiful space (I could not have been happier with the venue space!) will not be passed around and will be given direct and correct information. Even with the frustration of working with some of the people at the Aviary, I would not have chosen anywhere else to have our wedding because the garden and garden room were so, so perfect, Atria’s was amazing, our guests being able to see the birds during cocktail hour was so nice, and the penguin encounter was AWSEOME - my recommendation though would be to work with Jena SOLELY.