Naperville Trolley & Tours, Ltd.

you! Reviews like yours help other couples know how much Naperville Trolley cares about every step along the way to "Get you to the Church on Time" and on to the FUN reception! We wish you all the BEST in your new life together as husband and wife! Ding! Ding! Annette

e yours! Thank you for including us! Ding! Ding! Annette

n our correspondence, fleet, drivers, and making your day SPECIAL! : ) We are so glad you had a great time, and thank you for sharing your expreience! We appreciate your trust in us, and thank you for choosing Naperville Trolley for your Happy Wedding Day!!!

re so glad you had a great time on your Happy Wedding Day! Ding! Ding! - Annette

ry detail of your FUN time on the Naperville Trolley, making the day of pleasant and relaxing. Thank you for including us! You were wonderful to work with! Ding! Ding!

o that your Happy Wedding Day is smooth in the Naperville Trolley! My cleaning staff thanks you too as they take great pride in their work! Ding! Ding!

back of my business card, "Attitude is Everything"! : ) Ding! Ding!

ns of siblings! Our record is three so far...

eady to make last minute adjustments too! Thanks for including us, and a big Ding! Ding! to you both! : )

oth all the BEST! Ding! Ding!

py couples know how much you enjoyed the Naperville Trolley on your Happy Wedding Day, and our detailed customer service leading up to the big day. It's always our goal to make the actual wedding day non-stressful, so that's why I ask so many detailed questions leading up to the big day, so there is nothing to guess....just FUN to be had!!! We appreciate you booking with us, and thank you for recommending us to your family and friends! Ding! Ding! - Annette Wehrli, Owner, Naperville Trolley & Tours, Ltd.

paced out so nicely was absolutely breathtaking! Your wedding party that you and David carefully chose were totally awesome! You were all fun, respectful, and very kind! Corresponding is important, not only with the wedding plans, but with all things in life. : ) Thank you for letting other brides and grooms know how much FUN you had on the Naperville Trolley! It was an honor to spend the day with you all! Ding! Ding! - Annette Owner and Driver Naperville Trolley & Tours, Ltd.

or 25 years and take great pride in our awesome communication leading up to, and on the day of our Trolley service. We use email to correspond so that there are never any questions about anything discussed because putting things in writing can be referenced at any time (phone calls are followed up with an email summary so that it is in the email chain). This is good for our customers, and for our company so there are no questions about anything that has been discussed as it's right there, in writing. Our contracts are professional and very fair. Our engagement fee is not a deposit. It's the fee to hold your Happy Wedding Day Trolley for you on your wedding date, that is non-refundable, non-transferable, and has always been a part of our contract. I know that we have done everything in a kind, honest, and caring way with you and with all of our Happy couples! My guess is that you never read your contract. Reading your contracts from ALL of your vendors before you sign them and return any engagement fee's is very important for all couples. To any couples reading this review, please know that we are a very reputable company, and take great pride in our service, our procedures, and our contract. You have two weeks from receiving your contract to review them before you sign them and return them to us. These comments from Katrina are not the norm. Keep reading our reviews on The Knot, and you will see that. Ask your friends that have used our company, and you will see that. I stand behind all that we do and have done the last 25 years to help thousands of happy couples get to the church on time. Ding! Ding! - Annette Wehrli, Owner, Naperville Trolley & Tours, Ltd. 10/20/2020 UPDATE: Katrina ended up calling us back and booking the Naperville Trolley for her and Brian's Happy Wedding Day. Here is an email message they sent me on 10/20/2020: "Good Morning Annette, Katrina and I just wanted to send a huge thank you to you and to Captain Sully for making the experience on the trolley a great one. Everything worked out beautifully and we are very appreciative of that. We couldn't have asked for a better day! Thank you again! Brian and Katrina K."

s and our clean Trolleys! It's usually the only time during the very busy day that it's just you and your bridal party to celebrate and have some fun together. We're glad you enjoyed it! Thanks for including Naperville Trolley in your Happy Wedding Day!! Ding! Ding! - Annette

All the best to you both! Ding! Ding! - Annette

ette

ll share this with driver Irv as well. Thank you for including us! Ding! Ding!

at your BIG DAY goes off without a hitch! Thanks for including us! Ding! Ding!

appy Wedding Day and thank you for the kind words! Ding! Ding!

Trolley! Ding! Ding! Thank you for making your Happy Wedding Day memories with the Naperville Trolley! Ding! Ding!

o nicely and comfortably! Thanks for including us in your Happy Wedding Day plans! Ding! ding!

appy Wedding Day! Ding! Ding! Trolley Tom is a riot! After doing this for 24 years, we have found that the more we can plan ahead and get the details all figured out BEFORE the big day, the more you can ENJOY your time on the Naperville Trolley with your bridal party, in a safe and FUN environment. We strive to make your Happy Wedding Day one you will never forget. Ding! Ding! -Annette

r wanted ad. They are all referred by friends of by one of us, then interviewed to make sure they have the required "Trolley personality", then trained to "Get you to the Church on Time"!!! We have a fun and safe team of drivers, thanks for noticing! Thank you for including the Naperville Trolley in your Happy Wedding Day! Ding! Ding! -Annette

r Happy Wedding Day! After the vows, it is THE best part of the day! Thanks for including us! Ding! Ding! -Annette

a planner or a family member helping you on the day of would have been a great thing to have at your Happy Wedding Day. I must respond to almost every comment: You don't need your entire day's plans to book a Naperville Trolley. We need the wedding date, names, mailing address, emails, etc, but as for the day of plans, NT&T gives you until the Monday before your wedding (5 days before the big day) to adjust the timing, add time, new photo locations, whatever you need. We only have a three hour minimum, and that can be moved or added to however you like. When you book, NT&T blocks out two additional hours before your estimated start time and two additional hours after your estimated end time in our schedule book "just in case" you want to move timing around. We have been doing this for 24 years. We are very easy to work with and very flexible. Before your wedding day, you are sent a "day of" email with suggestions what to bring and what not to bring, etc. It also says, and I quote "It is not our driver's responsibility to announce what time it is or how much time is left on your contract. Please keep track of time, or ask someone in your group to do that. We never want to go past the scheduled end time, but it does happen. If it does, we will invoice you next week for the overage." It is NT&T's job to drive you safely to and from all of your locations, not be the timer. You stated you had to "cut off the wedding party photos so you could all rush to the reception" Your ceremony did not start on time. This most likely threw a kink in the entire day, making the day run late from that moment on. All of our drivers are there for your comfort and to make your day stress free. My pre-wedding emails to confirm every detail are to help make the day stress free. NT&T is not in charge of the ceremony starting on time, and we can not predict traffic (and in your contract is a lot of information about traffic). We always do our best to stay ON schedule, but things like ceremonies starting late make that difficult. Running 7 minutes late/over in time, yes, per contract we could have invoiced you for that, but we didn't. You're welcome! : ) As for our email address, it is on my business card, on my letterhead, and all over the website that it is annette@napervilletrolley.com. Somewhere a "gmail address" got mixed into our conversations, but I have not changed my NT&T email address ever. We have been in business since 1995 and take great pride in our wonderful service and our awesome drivers. Having a family member or a wedding planner assist you on the day of would have been a great investment. Thank you for including the Naperville Trolley in your Happy Wedding Day! We are glad we got you "To the Church on Time" and wish you all the best in your new life together as husband and wife! Ding! Ding! - Annette

happy!" A quote that Walt Disney said to my father after dad asked him why he opened up Disneyland, and it's SO true!!! It was my pleasure to be with you all. Being the granddaughter of Win & Irene Knoch, who donated Knoch Knolls, going to Knoch Knolls for photo's was so awesome!!! My childhood stomping grounds! : ) I'm glad the rain held off! I wish you all the best, and thank you very much for including the Naperville Trolley in your Happy Wedding Day! Ding! Ding! - Annette

ould be a part of your Happy Wedding Day and thank you for including us! I wish you all the best in your new life together! Ding! Ding! - Annette

All the best to you both! Ding! Ding! - Annette

s my pleasure to be with you both on your Happy Wedding Day! I love being with our guests, I love my career, and I LOVE to get the music going!!! Thank you for including NT&T, and here's to a wonderful life together as husband and wife! Ding! Ding! - Annette

SO happy for you both!!! Thanks for including us on your Happy Wedding day!!! I only wish I could have been with you myself, butI had to be with another family wedding. Trolley Tom is awesome, and I'm so glad you had a great time! Wishing you all the BEST in your life together as husband and wife! Ding! Ding! - Annette

is great satisfaction in making other people happy!" Thanks for including us! Ding! Ding! - Annette

safe, and enthusiastic personality to work for us. We take great pride in all that we do, and LOVE hearing how much you enjoyed Naperville Trolley at your Happy Wedding Day! Ding! Ding! - Annette

n your new life together as husband and wife! Thanks for including us! Ding! Ding!

we have to stop and take a moment to look around, and get group photo or a "selfie" when we finally make it to the big day! I love our "Getting to the Church on Time" playlist too! Ding! Ding!

es more than a CDL and a clean drug/alcohol/driving record to be a Trolley driver! "Trolley Tom" loves it as much as you both did. Thanks for including us! Ding! Ding!

uch a great group of friends you have! Ding! Ding!

) NT&T allows you to "tweak" you final schedule up until the Wednesday before your Happy Wedding Day! We understand that things change, and we are cool adapting to it all! Thanks for including us! Ding! Ding!

card! Being responsive and staying in communication with your brides and grooms is what we do! It is an honor to be a part of your special day, and we want to make sure everything is as perfect as it can be for you all! Ding! Ding!