We unfortunately had a very poor experience with Scott. I encourage all Brides to consider other vendors. Despite his references and alleged awards, MyPic was unprofessional and un...satisfactory every step of the way.
Our first meeting went fine, but once he had our money service dropped off. We showed up for our engagement shoot to find his office closed and locked. It took multiple tries to get Scott on the phone, and when we did he blamed us, saying we weren’t on his schedule. He finally conceded that he had two scheduling programs and we were only on the one in his office, not his phone. We then had to wait outside, in the heat, while he drove over. He then took us through very boring, cookie cutter photos. Thankfully the shoot was free because we didn’t like any of the photos. When we asked to downgrade our package (not wanting to pay $3000 and risk more bad photos) he was very unpleasant and uncooperative.
The day of the wedding I had to spend extra time making lists of family photos we wanted, and guiding him as to what we wanted photos of. He then continued to barge into the closed bridal suite, without knocking, and even took photos of me in a state of undress without asking my consent. That photo made it on to our final disc and I had to remove it before sending the photos to family. It took over a month to get the proofs of our photos, and of the 600 random shots we received, maybe 20 were worth the trouble.
To top it all off, after waiting more than three months for our wedding video, Scott mailed it to the wrong city. When I asked him why the DVD hadn’t arrived, he took a very rude tone and sent me the tracking number for the DVDs, stating they had been delivered, and I was wrong. It was then I realized Scott sent the DVDs to Troy, even though we live in Rochester. I knew he had the correct address because we received our wedding photos. When I pointed the error out to Scott he again got defensive. When I asked for another copy of our $1500 wedding video, which we had been waiting on for three months, he said he didn’t have it. When I reminded him how much we paid for the video, and asked for another copy, he refused to respond to my emails. This went on for a week until the DVDs showed up in the mail.
The wedding video was shaky, cheesy, didn’t include many of the things we hoped it would, and to top it all off, Scott was all over the video. He can be seen stepping into the frame as I’m walking down the aisle, climbing onto the alter during our vows, and he’s standing between us and our Pastor when we share our first kiss.