My Events and Celebrations

BBB to file a complaint. Total scam!

ntract. Booth broke down for part of the evening. Customer service is non-existent. No follow up or accountability. Small nit, but they were unable to remove their logo from the prints. It would've been nice to open an album and not see "My Events and Celebrations" a half dozen times per page. Not worth the savings.

to impossible to get anyone to email back and forget trying to get anyone on the phone. The attendant wasn't confirmed until the day before even though I'd been asking for months. The attendant arrived late and was setting up as my guests were arriving. The props were extremely old and damaged. It took the team forever to to get the design on the strip right. The print quality was also EXTREMELY POOR!

e before you book with them https://www.bbb.org/us/il/oak-brook/profile/photo-booth-rental/my-events-and-celebrations-0654-90018763 I recently used their services and the equipment was faulty. The booth was only operational for half of the event. When I reached out to Mark Johnson for a partial refund for the inconvenience he was very dismissive and rude. After one response from him he stopped responding to my requests for a resolution. It has been a week now and I have not even received a simple apology let alone a refund. Heed the warnings and go elsewhere.

this whole company, and he has zero idea what he’s doing, he just took our payment, and never answered our calls again. He only answered our calls from random phone numbers. He told us he would give us a full refund for all our troubles, and after 10 days of no refund in our account, we called back from another random number. He said he doesn’t have access to give us a refund, he just didn’t know what to say anymore. Please avoid at all costs, this was the only thing that cost my wife grief during our wedding planning.

uded in the Groupon. Before the wedding they were quick to respond and did design/personalize our photo strip. They showed up and set up on the day of the wedding. The photos were OK quality, they did blur easily if you moved. If I had just booked with the Groupon like I was originally going to, my rating may have been higher. The package I was sold was supposed to include a photo book and digital copies of all the photo strips. I never received the book. I emailed a few weeks after to find out how long it would take to get the digital images and never received an answer. When I decided to call and follow up with them it was really hard to get in touch, no one was answering the phone. When we did eventually get in touch with them I explained what happened and was assured that I would still get my photos. It’s been over 2 months since my wedding and I am not holding out hope that I am getting them at this point. I’m definitely disappointed. I believe that as a customer you should get what you pay for. I feel that there wasn’t a lot of concern involved on the company’s end and would like other couples to know it may be best to book with someone else. I would also be wary of so many of the 5 star reviews being posted on the same day.

still take your money. They will NOT refund it though they promise they will. They have done this to multiple people and those too have not received a refund. When you call the guy that sets up your event, you'll ask for a manager and he'll say that only the manager can grant the refund. I believe there is NO manager and that he's the manager. I dont know that as a fact but others will also confirm that they cannot get ahold of the "manager". I'm sure he really does provide photobooth services, but only when he wants to, not when the paying customer wants to. They're not BBB accredited. Please stay away from these people! They will take your deposit upfront and then charge the rest on the day of the event and never show up. They make pitiful excuses and fake apologies. These folks are thieves and they believe that since the amounts of money are seemingly small in comparison to a wedding that no one will fight back. They're wrong.

elpful staff! Thank you.

the wedding day. Our wedding guests absolutely loved the photo prints and it was fantastic to receive a USB with all the photos from the night and a fun highlight reel. We cannot recommend you highly enough.

e process!

from the booth as well as being able to download copies. Attendant was fantastic and friendly. Great value and service.

The attended that is supplied with the Photo Booth was also a deciding factor to choose My Events and Celebrations. On the night of the wedding, he ensured that the photos were actually stuck in our guestbook so we have a great memory book to look back on.

ked this one because you can leave video messages and take your own photos and have them printed out at the booth.

before, during and after the event - highly recommend.

rops and a guest book for memories!

an added bonus to seamlessly fit in with your style. All our guests absolutely loved the booth and we are so happy we booked it. It was great to have a laugh with friends and family. It brings a smile to our faces to look back after the wedding on the fun moments captured. Big thank you for helping make our night extra special and coordinating our guestbook.

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ixed cost. The best thing we did for our guests and they loved it!

th attendant on the day was lovely - fantastic service, great props, would definitely use them again!!!

ly got into it and now we have the awesome guestbook to make us laugh and cry for years to come.

before, during and after the wedding was great and better than expected.

nts were very friendly and did a great job. We highly recommend My Events and Celebrations!!

took care of everything - I barely had to lift a finger. Our guests had a ball, and we loved that My Events and Celebrations can fit so many people when compared to traditional photo booths. The attendant on the night was lovely too.

uestbook they provide)