Marissa was fantastic and very communicative at every step in the process. Heather, Stephanie, and the rest of the wedding day staff was great. As the groom, I wasn't present for t...he set-up but everything was EXACTLY as we envisioned. There was one time during the reception a glass was accidentally broken by a guest and the staff jumped on the spill, cleaning it up, making sure nobody slipped, and leaving a wet-floor sign. Later, there was another spill in the middle of the dance floor and they had the same fast response. The backdrop of the river is beautiful and the staff cleaned up the outdoor space for our ceremony in MINUTES when the rain stopped literally three minutes before our ceremony was to begin. Plus, if the rain didn't stop, we had two different back-up plan options inside. The food was great and the drinks were better. Despite Music Box being on the higher-price end of the Cleveland market venues, I would 10/10 recommend all future weddings be held there. I'm an event planner myself, so I've seen some horror stories of dealing with coordinating a million different vendors and things going wrong at the last minute, but Music Box eliminates all the hassle. They handle EVERYTHING on the wedding day including food, drinks, set up, the ceremony space, coordinating the (few) vendors needed [photographer, DJ, end of list], and they even helped clean up. Top to bottom and start to finish top of the line service which amounted to the smoothest and most hassle-free wedding I've ever heard of, which, considering it was my wedding, is EXACTLY what we wanted--just to be able to relax and enjoy our wedding day.