Montclair Studio

ful since I live out of state. The day of, Khoa and his team arrived on-time and immediately starting setting up for the day. They were all so friendly and thorough. The entire bridal party loved working with them because of their energy! It was fun to be around them to take the pictures and videos. We had a beautiful day for weather and for amazing sunset pictures. I couldn't have asked for a better group to help during our special day. I cannot wait to now see all of our pictures and video!!

to booth didn’t work till the festivities were almost over. Voice mail is full, emails bounce back. Beware.

nths without being able to be contacted. After writing a bad google review, they posted within ten minutes to simply email them, but they do not answer, and merely did that to make themselves look responsive and caring on google.

ack up and they couldn’t get it up and running until an hour before the wedding ended, and the printer didn’t work so the few guests that did get to use it didn’t receive photos. I contacted them for a refund for the photo booth to be refunded. They said they would issue a refund and never did. I’ve been trying to get a hold of them since May with no response to any of my emails. I called today, the voicemail boxes for both the office and cell are full so I can’t even leave a message. I have not received status of my wedding photos. They basically took my money and ran. I don’t even know that I’ll ever get my pictures since I can’t get a hold of anyone.

ends who used them for picture and video at their weddings who highly recommended them. However this week will be 2 months since we got married and I have no received any pictures yet. Which is okay because June is a peak month but they've been offering me false hope with dates we will receive pictures then not delivering. Not to mention I can't get a hold of them. I'm not sure when but several weeks after the wedding I called and spoke to Michael and he said they were being worked on and hoped to have them ready the next week. - July 15: Sent an email asking for update, no response. - July 24: Sent an email asking for update and got the response they hoped to have them finished the next day Thurs July 25 or by Monday July 28. - July 30: Received a "Let us feature your wedding in our magazine" email which I assume was generic. I found this ironic and responded I would consider it once I got my pictures. No response. - Aug 2: Sent an email asking for update, no response. - Aug 5: My husband called the studio and spoke to an employee named Alex and was told they were finishing them up and they would be ready Thursday Aug 8. - Aug 12: Both my husband and I called all day the studio & Michael's cell.. no answer and mailboxes were full on both lines. - Today Aug 13, still calling and no answer. Full mailboxes. This is just for photos, there has been no discussion of what timeline for video looks like but I'm not optimistic it will be any time soon. Since they are unreachable at this time I'm hoping this method of contact may get some attention and my questions answered as I feel like I'm in the dark right now. Also I'm getting tired of friends and family asking if I got photos yet and when I'm getting them and all I can say is "I don't know" and that they keep giving us dates and not delivering. I am keeping an open mind and I'm optimistic our pictures and video will turn out amazing but as a client, I'm disappointed with the customer service thus far.

s, and gotten limited responses and no resolution. They rarely pick up their phone, or return voicemails or emails. Do NOT use this photographer unless you want to spend the next year of your life tracking down all of the components of the package you paid for. I've never experienced such poor customer service in my life.

rty was impressed! They knew exactly what photos I wanted and were very organized. We were so impressed with their hard work all night. I would recommend them to anyone who is looking for a photographer and videographer. Amazing job. Can’t wait to see our photos and video. Thank you Montclair studio!! You guys are the best!!

were very reasonable, which is why I'm giving them 2 stars. That said, everything else in dealing with Michael and team was a frustrating MESS. They are very disorganized, are NOT responsive and once they receive payment from you, don't feel any need to respond in a timely manner or get your pictures and video to you on time. They even sent us someone else's wedding video by accident after not sending ours for over 6 months! No one contacted me before the day of the wedding to set up a schedule with me, and when I called to check in (they sent me a day of wedding note after I called), they told me Michael would be with me and someone else would be with my soon to be husband. On the day of, they showed up an hour late, with a photographer I had never met before because Michael was running late. They told Michael would be with my husband and groomsmen when he got here. We ended up being way behind schedule with pictures that day and we missed our entire cocktail hour, even though we opted for a first look to avoid that. AFTER the wedding, they sent along a document that tells you "You will receive an email with the link for your Webpage gallery within 30 - 40 days of your Wedding date." After a number of unanswered emails, we received the link to our gallery 60 days later-- they're very busy so fine, the pictures were late. However, it took 2 more months to get the USBs with the actual pictures on them. When I plugged the USB's in, they weren't uploaded properly so we emailed about needing new ones repeatedly and didn't hear back for WEEKS. At this point it had now been 5-6 months since the wedding and we still hadn't received the actual images of the wedding so we could create our album, or the highlight video OR full length video. I emailed and called so many times with no response, my husband stepped in. When we FINALLY got our highlight video emailed to us, it took another full month to get any of the changes made that we requested. Michael and team would promise the images and video were being sent to us, and they would never come, so we'd have to reach back out again, sometimes going weeks with no response and then were told, something was wrong with the mail. They require you to pay for your services in full before your wedding day, so we had already paid for everything and had no leverage here, they had our money and our photos and video. Then, when we finally thought everything- Final images and videos were going to be sent to us, we opened the USB drives to find that they were from SOMEONE ELSE'S WEDDING. All in all, after a lot of frustrating back and forth it took almost a full year to get our actual pictures and video. In November, I sent our images over to the company I was using to create our albums and was told they weren't in the correct format/res. I reached out to Michael and team to get them in the correct format/res, and had to follow up repeatedly for MONTHS, until finally in MARCH, the owner of the album company reached out to Michael directly to get what we needed, since I was ready to get my money back and give up the album altogether-- since I was so fed up. This whole process was extremely frustrating and not something you should have to deal with as a newlywed couple.

r event. Shan was our photographer for our engagement photos in Central Park and our wedding. He is very professional and efficient. He captures every moment and his work is fantastic. He is also a lot of fun to work with! Our wedding photos are so beautiful and our guests were very impressed with their work

ry step of the way in terms of timing, pricing and what we should expect to happen on the wedding day. They even did our engagement and it was so natural and comfortable. Our photos looked really good. Like REALLY good.

I wanted and he made every show look beautiful. Everything (almost everything, I cried my makeup off) went so well on my wedding day and I definitely have to thanks Michael for his hand in making my wedding day special.

reception. Everyone at our wedding thought they were guests because they mingled into the dancing so well and weren't disruptive to the celebration. They were extremely accommodating with family pictures, especially since we have difficult & large extended families. They are so relaxed and make you feel relaxed on a very stressful day, which was super helpful for us. And their pictures come out GORGEOUS!

confirming the date and time of my appointment ... one of those confirmations was received yesterday asking me for 12 hours notice should I need to reschedule or cancel for any reason. Apparently they should set internal reminders to also offer that courtesy and same level of respect to their potential clients. I showed up 10 minutes early only to find a closed and locked studio. I thought this was a little odd but figured I would just wait it out. Once it was closer to my 5pm appointment time I decided to call their main line (I received no answer but let a voicemail in case). I stood outside the studio even longer and then opted to call the manager’s cell phone number from my previous communications with him just to see if for any unforeseen reason someone was running late. Again no answer but left another hopeful voicemail that someone would get back to me with an update soon. After waiting another 20 minutes in their parking lot with no hope in sight I called it quits. If they can’t keep their internal appointment schedule straight for when someone is meant to take a meeting AT THEIR OWN STUDIO ... how would anyone trust that they’d show up to their wedding ceremony or reception on time? The lack of communication was alarming and blatant disregard for anyeone else’s time was made crystal clear. Definitely will not be circling back to them for business. Such a shame was hoping to book local

Their pictures came out better than can be expected. As soon as we got engaged Montclair was our first vendor to be booked! They did not dissapoint!!! They answered calls and emailed ASAP and worked within our budget. we got our engagement photos back within 2 weeks and our wedding photos in a month!! (this is unheard of). The morning of was perfect. They made me feel so calm in such a busy time. They made my husband and I laugh during our portrait sessions and we have so many genuine pictures! We cannot say enough !! Thank you Montclair for the memories that will last forever.

nt live in NJ and I wanted to make sure it was set. No response. I left a message and no one called back. When we arrived we met with a photographer and discussed packages, we didnt need everything that was included in the pricing and asked if we could negotiate, he gave us a price and told us that we would have to email his boss Michael to get a confirmation of what we talked about. He wouldn't message Michael himself which I thought was kind of odd but we emailed him anyway. A few days later Michael emailed us back agreeing to what we discussed and said he would draw up a contract. A month later and we still haven't received any more emails, I emailed Micahel and called the studio,no response, it has now been over a month with no reply. This is completely unprofessional and they have a total disregard for peoples time and money, we never even recieved a phone call or message explaining what happened from either the photographer or Michael. I wouldn't trust them to take pictures for our wedding, and I would never go back to them. Think twice before you book with Montclair Studio

akes you feel comfortable and had us laughing all day! We received our pictures very quickly—about 6 weeks after our wedding. They were just beautiful!! Montclair Studio is the absolute best choice you could make when booking a photographer! Thank you so much Michael!

. My husband and I have been together for years and were never too into photos but every single minute that Michael spent before and during the wedding gave us some amazing photos.

o our friends getting married. Thank you all :)

eat and our overall experience was extremely satisfactory.

io!

so! Michael and his crew are amazing and I would TOTALLY RECCOMMEND THEM TO ANY BRIDE! Amanda and Michael Best

perfect. This was such a beautiful night and the memories were flawlessly captured. I'm incredibly happy

as us. From the first meeting to the day of, every thing was perfect.

a heart beat. They had so much energy and so much creativity. Our wedding day photo timeline was very well organized and I was very happy and impressed with how smooth the photography part went. Michael was very quick getting back to us and he is only a text message away all the time. We are very excited to see the rest of our wedding photos. Thank you for everything

is fun to work with. He has fast turnaround of his photos. We got some photos a few weeks after the wedding and the whole album two weeks later. The photos themselves were amazing!

re fun and made me and everyone feel very confident. Everything was perfect. We received our photos exactly 30 days after and couldn’t be happier. We are still waiting for our video but if it’s anything like the pictures we will be 100% happy. Thank you so much for documenting our special day and making it a lot of fun! -Taylor and Paul Irwin

o work with and the pictures were gorgeous!! For our wedding day though, the team at Montclair Studio went above and beyond!! They were incredibly fun to work with, and kept the mood light even when we were feeling nervous. They did a great job directing the bridal party and families for shots, and listened to any shot requests we had as well!! Throughout the ceremony and reception, my husband and I did not even notice they were there! They remained so unobtrusive, and they let everything happen naturally. We got our pictures back within a month of our wedding, and we received over 1,600 of them!!! The pictures are GORGEOUS!!! Better than I could have ever imagined!!!! When I look at them, all of the memories of that beautiful day come flooding back to me. I notice details that I was too overwhelmed to notice on the day of; I feel like I get to re-live our wedding day in slow motion with these beautiful photos! We cannot thank Montclair Studio enough for everything they did for us!!! They are amazing!! To all future brides and grooms: Montclair Studio is the way to go for your wedding photographs!! They will exceed your expectations!! THANK YOU!!! Love, Maria and Brandon Cresci

ghting and angles were and all of the family photos and memories that were missed. There are too many mistakes to name here. Cut your expenses some other way and hire competent photographers and videographers.

up to the wedding day and then to getting our images. Their prices were very reasonable and we would choose them again if we had too. We recommend visiting them and getting a chance to talk to Shan or Michael!

ame out. The photographer was familiar with the location and picked perfect spots for our photos. A week before the wedding, Michael sent us an email of important things to remember to bring for our wedding day and specific instructions so our day would run efficiently. On our wedding day, Michael arrived promptly and began shooting almost immediately. Him and his team were so fun to be around all day. He was relaxed, which made me relaxed and comfortable. They paid close attention to detail and provided instructions for posing for all the pictures. Brian, the cinematographer was also easy and fun to work with. I truly feel they captured each moment. They shot throughout the entire party and were not intrusive or disruptive. He stuck to my timeline down to the minute and I did not have to sacrifice any pictures. I would give them 1000 stars if I could. I cannot wait to see our video and wedding pictures!!

give many directions. This can be seen in our photos. I was in a wedding two months later in which a different photo studio provided an abundance of direction. I wish Monica provided us and our bridal party with even half as much direction. When we initially scheduled our wedding day we were told we would need at least three hours for our first look and bridal party photos. These photos took less than an hour and a half. This incorrect scheduling threw off the schedule for the entire day. Luckily our venue was able to welcome us early. While sitting in our venue for more than two hours, the crew from Montclair Studios was charging their drone in order to be able to shoot some footage at the venue. We were confused as to why the drone was not fully charged prior to arriving for our wedding. The crew was ready to film at the venue less than a half hour before our wedding began, as guests were starting to arrive. At this time, they wasted nearly fifteen minutes trying to get the drone to actually work. We were rushed to take photos in the ceremony space before guests started to be seated. The crew from Montclair Studios was missing for a large portion of our reception as we had to have friends take a picture of a special moment provided to us from the venue. Montclair Studios left our wedding an hour before the reception ended (as scheduled due to the unnecessary 3 hour scheduled first look). Because of this, we had to rush the cake cutting and bouquet toss. If the schedule had been more clear for the first look photos, we could have had Montclair Studios there for the duration of our reception. After our wedding, we waited well beyond the guaranteed 60 days to receive our photos. While we were happy with the photos, it took many phone calls and emails to actually receive the link to our photos. When asked what the delay was for, we were told this was a “busy time of year” for them and that the contract didn’t matter. As for our video, we also had to wait well beyond the guaranteed three months to receive it. Montclair claims to have mailed the DVD twice but was unable to provide any tracking information to prove they had sent it. Our initial video failed to include any drone footage despite paying an additional fee to have the drone as a part of our wedding day. The initial video also include choppy edits. Once the video was fixed, it still included staff from Montclair Studios walking in front of the camera during our ceremony. Overall we were very disappointed with Montclair Studios. While they did try to rectify the situation by providing us with additional albums for our parents, we would not recommend Montclair Studios to our friends or family. From the troubles on the day of our wedding to the many phone calls and emails in the months after, we were never completely satisfied with our experience with Montclair Studios. Andrew & Gabriella Lewis

onica and Tom were absolutely fantastic! They were VERY fun to work with and they worked with all of my crazy ideas! The team went above and beyond to make my day so special! Thank you so much for all your hard work, I simply cannot wait to see the final product!!

old. Extremely genuine, professional, and from the looks of the photos, extremely talented. Photography can range drastically but Montclair studio was beyond reasonable. I just received my wedding photos back from my summer outdoor venue wedding and I am in LOVE with all of them. Not only did Michael capture every aspect of the day in the 10 hours he was there but each photo is more beautiful than the next. He was never intrusive and it was like they weren't even there during the ceremony/reception, etc. He is so talented and made the photos look so natural. I prefer much more candid, artistic photos and that is exactly what I got. Thank you for capturing the beautiful day I had from start to end so I can relive it over and over again!

s if they had ever worked with my venue and their answer was yes. They were able to show me a few (and I mean A FEW) photos that were taken, unfortunately not ever couple will release their photos for sharing. Well the day of my wedding I hear the photographer and videographer say that they had never been to my venue....This worried me but I thought, hey they are professionals. They do this all the time and I am sure they have done their research on the venue. Well I was wrong. I will say now that my photos came out ok. Nothing completely amazing that I had never seen before but I expected more. Way more. After hearing that none had even seen my venue my next impression was of the photographer not having a timeline planned out. I had informed the studio that I did want to photograph a first look with my husband. This was not done. They left me and my family waiting in a room while they had my husband outside and waiting for me. Nothing was ever mentioned to me and after about 20 min this made the ceremony start late. This then caused for the photographer and the maitre'd to argue.... After my ceremony the first words spoken to me were "WE HAVE A BIG PROBLEM!" by my photographer. Apparently neither her or the videographer were set up at the start of the ceremony so not only were my husband and his groomsman entrance not photographed or filmed but neither was mine as I walked down the aisle. This in my opinion is completely unprofessional especially when the blame was being pointed in every different direction. In addition to this neither my husband or the officiant were mic'ed and half way through my ceremony the videographer informed someone in my wedding party to put a mic on my husband. This was not our responsibility and should have been taken care of before the ceremony started. When I finally received the video of my ceremony you can't hear anyone speaking, but I can hear the videographer sniffling and/or clearing his throat. Finally you wouldn't think there was a way to mess up a photo booth, but we were receiving a copy of all photos that were taken from our wedding by or guests. 90% of these photos were just thrown in the book. Not glued down to a page, no effort to possibly have guests write my their photos. I am EXTREMELY disappointed in this company! If there was a way to get my money back believe me I would. I am only happy that I didn't order my wedding albums from them because to get uncharged on an album would have been the icing on the cake.

hey made it so easy for us to feel comfortable in front of the camera. We were also floored by how beautifully done our same day edit turned out at the end of the night and our guests absolutely loved it too. Special thanks to Mike, Monica, Brandon, Katter & Fanuel for being there on our special day. We can't wait to see the pictures in a few weeks! :) Noelle & Mark

wedding photographers Monica and Shan spent the day with us. They were AMAZING!!! We had so much fun with them we felt like they were our friends at the wedding. We made them take a selfie with us at the end of the night. When we got our pictures back I was blown away!!! We got 1600 pictures and every one is better than the next. They are so beautiful it is so hard to choose for the album. They took such a variety of pictures too. And at the same time we never felt like we were taking a ton of pictures. I would absolutely hire them again!!!

the full film

s and captured great candid moments throughout the night as well. We added on the photo booth to our package at the last minute and (of course) everyone loved it.

ly affordable! Michael and his team are so friendly, nice and willingly to work with you anyway you want! Our engagement photos came out beautiful and I know our wedding photos will too! Michael was on time the day of our wedding, knew what photos to take while I was still getting ready and kept our bridal party moving right along all night! We had so much fun with Michael - he's so funny and takes any photo you ask him to. My husband & I highly recommend Montclair - in fact, two couples we're friends with booked with them! Such a pleasure to work with, thank you!!

staff are very professional and we couldn't be more satisfied with the way everything worked out. We did our engagement photos with them as well and those also turned out amazing. The photo booth was a cool touch and our guests loved it! We highly recommend booking Montclair!

es to selecting wedding photographers and videographers, you must remember….you will be spending a lot of time with these folks on the day of your wedding. They will be capturing intimate moments and will be there for all the behind-the-scenes and center stage moments. There is a ton going on, many special moments to capture, and time is of the essence. Michael and team provided helpful guidance and instructions while capturing images throughout the day and night while also…at the same time keeping my husband and I at ease throughout the entire day. They are professional, polite, and even provided comedic relief as needed to keep us smiling and comfortable throughout our wedding day. All the said, MOST IMPORTANTLY they delivered unbelievably stunning images of every moment of the wedding and hi-quality perfectly edited and beautiful video as well. Highly recommend!!

ee my images!