Gosh, if I could give them zero stars I would. I wish I could go back and see that red flag of paying for a wedding tasting and not. I wish I could go back and not contact them at ...all. Then I wouldn’t have wasted money on a wedding tasting I had to schedule over a month in advance and then couldn’t reschedule without personal lost. I never hired them to cater my wedding, this review is solely on my opinion of the abysmal customer service I received. This company usually requires the $500 deposit to secure the wedding date before they schedule a tasting, but if you prefer to try before you buy, they will only charge you $45. What they also don’t advertise or tell you beforehand is that their tasting is none refundable as well, no matter how much notice you give them. I told them a week from my tasting date that I wouldn’t be able to make it, and all they offered was to reschedule it at the time. After 2 and a half days they got back to me with an alternative date that was another 2 weeks out. As that date didn’t work for me I immediately respond to them I would have to cancel. Never in any of our communications did they specify that this charge was nonrefundable. They never brought up that they would be keeping this money. In my ignorance of expecting a refund for a service not provided when cancelled well in advance I waited a couple of days before reaching out to them to find out why I hadn’t received a refund. Again, there was nothing in our communications that stated this tasting fee would be non-refundable. Their reason why they didn’t want to give a refund was that they had already bought the food and couldn’t fill in the spot. I requested my cancelation a week in advance, they took their time finding to try and find a way to reschedule leaving only 3 days before the event. (or 4 days if you include the event day) When I stated this back to them, they were kind enough to offer a refund. It’s been 4 months since my last communication with them and I haven’t heard a peep from them, no emails, no refund. They lied to me and I am upset I ever spent time communicating with them. But this is only my opinion of my experience of their customer service as a paying customer.