Mitchell's Salon & Day Spa

expressed concerns, and do not provide you with an adequate number of people to ensure that your timeline remains on schedule. Here's the long version: Again, I will start by saying that they did a beautiful job with my hair and makeup. Abby did my makeup and I worked with her for months leading up to the wedding getting facials and skin care advice. She was amazing. Here's where it gets bad... Despite quick responses before I signed the contract to work with them, it seemed like their event coordinator pretty much ghosted after that. I would have to send multiple emails, call and leave voicemails, and it would still take weeks to get a response. My makeup and hair trial were originally scheduled for the same day, and since the makeup and hair people worked at different locations I was driving from my makeup trial (which went great with Abby!) to my hair trial and got a call 10 minutes before my hair trial appointment was about to start (I was literally pulling into the parking lot) that they needed to cancel because she was running very behind with another client. They cancelled a second time as well and when I finally had the appointment it started 15-20 minutes late because the hair stylist was running behind with another client (again). I expressed my concern that it would just be the one hair stylist with myself, 5 bridesmaids, and my mom, especially since she seemed to always be running behind, and requested (multiple times) to have a second. They refused to provide one and simply insisted that she is fast and can handle all of us and keep us to a timeline. They also said that a salon wedding coordinator would be present to help keep things running smoothly so we'd be on time. The coordinator they sent did NOTHING and just sat in the corner the whole time. And the hair stylist DID get behind and we ran an hour and a half late. There were several pictures I would have loved to have on my day that I didn't get because we didn't have time. It started my whole day off wrong. I do NOT recommend them for weddings. *Should also add that I DID get a second makeup artist, but that was at Abby's insistence when I expressed my concern directly to her. Seriously, she's great. The rest... Not so much.

e. She was very difficult to get a hold of, but I have a voicemail from April 22nd advising that we were set and to email with ideas. I have tried to contact to verify, as its getting close, even 2 email addresses (in case work is not going through) . I call to confirm, as i need to set up vendors with my venue. I get her voicemail, so i speak with the front desk at Mitchell's. They state I am blocked off for both hair and makeup on that date. I get an email on June 28th stating that they were overbooked since I switched to airbrush, in March. I then forwarded her the saved voicemail from April confirming the date and airbrush. She then stated that she would speak with the department manager and owner on June29th. (I even stated I can do regular makeup..because finding hair and makeup with 2 months to go will be difficult.) She informed me that she would contact me with an update on June 30th. I sent an email a few days later, as its a holiday weekend and everything is crazy. It has been a week and I have gotten no response. I am two months out from my wedding, with no hair and makeup. I tried to contact her via email and messages over ten times to discuss and plan since April. This has been a nightmare and I am now contacting multiple venues to try and line things up last minute.

feelings about it. Mostly positive with just some disappointments. Nothing negative, but chaotic. For one, Erika, the event coordinator, is very good at her job and, while it would sometimes take a while for her to get back to me with a question, I felt comfortable leaving everything in her hands after realizing the amount of organizing she was doing. She was so nice and helpful the day-of and I'm happy that she was around. She suggested we all could get ready at the Kenwood location because there was a window-less dining room for the party. The room was... smaller than expected. And my biggest regret was that there were no mirrors in the room so I never got to have that "wow, I'm a bride" moment. BUT, coffee and water and tea were served, and Erika was ready to grab anything you needed. I probably could have asked for a mirror. I was overcharged on two of my trials because the front desk was not aware I was part of the bridal package. This was resolved with credits on other things. I requested airbrush makeup but never got it. I wasn't charged for it, though. Two of us had some reservations about one of the nail techs. On an individual basis, all of my bridesmaids looked absolutely lovely and have wonderful things to say about their stylists. Shelley was my favorite!! She did my hair and it was everything I wanted!! I would give Shelley by herself 5 stars. The Knot says 3 stars is "pretty good" and I would agree with that. I love Mitchell's Spa. My facials are always amazing. I'm not sure I would recommend the bridal package to everyone though.