Mirage Elegant Banquets And Catering

g experience did not meet your expectations. We recognize how important this day is, and it’s always our goal to deliver a smooth, memorable celebration. That said, I’d like to share some important context and respond directly to several points you’ve raised. Ceremony Seating & Guest Count: Your final confirmed guest count prior to the event was 140. However, more than 170 guests arrived. We accommodated this significant overage by immediately bringing out extra tables and chairs—at your husband’s urgent request. He stated clearly to our staff, “Please get me whatever you need to, I’ll pay for it.” We fulfilled this request quickly and with great care, ensuring all your guests were seated and served. While we tried our best to manage the situation discreetly, your frustration in the moment was noted. Ultimately, we charged for only 30 extra guests, despite having served over 33 beyond the contracted amount. Climate Control: Our thermostats were set to 65°F and confirmed to be functioning properly throughout the day. Unfortunately, given the 90-degree heat outside and frequent guest movement between indoor and outdoor spaces, the temperature may have felt warmer than expected. We understand this may have caused discomfort and do sympathize—but our system was active and running as promised. Rehearsal Access: We offer rehearsal access as a complimentary courtesy—an extra benefit that requires staffing and venue access outside of the contracted event date. On July 3rd, another event was being set up in Salon B. Your party was momentarily held in the foyer and then escorted to an alternate ballroom. While that space required quick adjustments, our team responded in real time to accommodate your needs. We regret if this caused confusion, but please understand that complimentary rehearsals are scheduled around other events, and every effort was made to honor your request with professionalism. Entrée Selection: You were absolutely not served roast beef—this claim is false. As outlined in your signed contract and confirmed via email correspondence, your menu included sliced beef tenderloin with mushroom demi-glace, not filet mignon. Our culinary team prepared and served the exact entrée that was agreed upon. What’s more, due to the unplanned arrival of over 30 additional guests, our kitchen had to make last-minute adjustments, even pulling product from a separate event scheduled the following day to ensure every guest received a plated entrée. This was done seamlessly and without delay, despite placing significant strain on our team. Unfortunately, that extra effort was never acknowledged or appreciated. Champagne Toast: Champagne was placed on every table, including the head table, in preparation for your toast. In addition, Pamela went above and beyond by building you a champagne tower for you, because you asked and because she wanted to be helpful. This is a service not typically offered but she did it to help elevate your celebration. Unfortunately, no one from your party chose to pour or initiate the toast. We can only provide the setup and tools; it’s up to the party to conduct the moment. Guest Conduct & Final Thoughts: It’s difficult to say this, but out of respect for your event and our team’s effort, it’s important to be transparent. Several guests were found vaping/smoking marijuana inside the foyer and carport area, and others attempted to exit the building with alcohol in-hand, which is a direct violation of our liquor license. Our staff addressed these incidents discreetly and respectfully throughout the evening. These disruptions made managing your event more challenging, and while we never hold clients responsible for individual guests, it is important to note the strain it placed on our team’s ability to deliver a seamless experience. Regina, we’re truly sorry that aspects of your experience didn’t meet your expectations—your wedding day should feel effortless and special. That said, we want to acknowledge how hard our team worked to accommodate circumstances far beyond what was planned. Your final headcount was submitted as 140 guests. In reality, over 170 guests arrived, and then there were some that even came last-minute, including a number who came later in the evening (10pm) simply to access the bar—by their own admission. This is something we typically DO NOT allow without prior notice and would normally charge for. However, given how unpredictable the guest arrival pattern became—it became nearly impossible for us to keep accurate track in real time. Our staff was doing their best under pressure and still managed to serve everyone without delay or disruption. Behind the scenes, we even had to pull meat from a separate event scheduled for the next day just to ensure all your unexpected guests received a plated entrée. This was done without hesitation, and without ever being acknowledged or thanked for the effort. We always strive to go above and beyond for our clients, and while we regret that you left disappointed, We stand behind the tremendous effort our team made that evening to adapt, accommodate, and deliver under difficult and unexpected conditions. Wishing you and your husband all the best in your new chapter, The Mirage Banquet Banquet