Shopping for my daughter's wedding gown, we had an appointment at one of the "premier" boutiques here in Tucson. We went to the appointment and felt very put off. The attendant did...n't listen, didn't want us to look at dresses and make suggestions, etc. When we did make 2 suggestions, she pulled them with seeming resentment. After trying on maybe 5 or 6 dresses, my daughter was done. She felt frustrated and that she was somehow being a burden. This was surprising to all of us because her sister found and bought her dress at this salon - VERY different experience.
When we left that salon, her sister decided to call Maya Palace. We had purchased from them before and knew that they have a good selection and quality. We did not have an appointment but they were very happy to have us come in to look. In the 20 minutes it took us to get there you would think that we had a scheduled appointment weeks in advance. They had set up a viewing room with seating. They welcomed us and encouraged us to look at dresses and pick out anything my daughter would like to consider. We were very fortunate to work with Fyohar. She's a fashion designer and had so many wonderful suggestions. She treated my daughter as if she was her own personal designer. She was very knowledgeable about fabrics, fit and styles. She suggested add-ons, straps or sleeves for instance, and even got lace, straps, bows, etc. and added them to show how it could look, explaining that their excellent seamstresses could do whatever she wanted. She encouraged my daughter to try on dresses that she might not have considered, because in her experience, she has seen that sometimes you may love what you think that you don't. She was correct, more things were considered.
To her own surprise my daughter found the perfect dress at Maya Palace. Once she decided on the dress, they immediately checked to make sure they could order her size. Two seamstresses came in to take her measurements and decide the correct size to order for her. She has complete confidence that it will fit her perfectly once it comes in and they fit it to her.
After a disappointing start at the "premier" boutique, we all had so much fun at Maya Palace. It was exactly what shopping for your wedding dress should be; fun, relaxing, exciting and feeling a little pampered.
I can't say enough about the customer service they offer - exceptional. If you book an appointment with them you should absolutely request Fyohar, she's an absolute gem. If you don't book an appointment, I hope you get her to help you, as we did.