Unfortunately, we had a very, very poor experience trying to request a cake from Mandola’s for our wedding. Our coordinator, as well as each of us, bride & groom, reached out to th...e bakery on multiple occasions to get our cake booked. Our coordinator had discussed the details with the bakery, who then promised they would reach out to the groom for payment information the next business day — they did not. After many missed calls and voicemails, he finally got ahold of the bakery, only to be asked all of the same questions we already answered (cake details) on two separate occasions. This went on for over a month until we insisted we get a refund for the cake payment and delivery fee. Unfortunately, they did not compromise with us on this and only offered the return of the $200 delivery fee in gift cards to their restaurant, instead of retuning the funds to the original payment method.
I highly recommend going elsewhere for your wedding cake needs in the Austin area, because it’s obvious there’s a huge breech in communications and operations in the bakery department.