About this vendor
M&M Limousine Service is a wedding transportation company based in Des Plaines, IL. They've been in business for over 22 years and pride themselves on consistently exceeding their customers' expectations.
M&M Limousine Service has an incredible fleet of luxury vehicles, including sedans and SUVs (1-6 passengers), stretch limousines (9-22 passengers), Mercedes Sprinters (14 passengers), limo buses (14-45 passengers), and buses (24-56 passengers). Whether you're planning a bachelor or bachelorette party or looking for a vehicle to get you to and from your wedding venue, M&M Limousine Service has you covered. It's your wedding, and nothing less than the best will do. M&M Limousine Service doesn't just want to get you to your destination; they want you to travel in comfort and style!
M&M Limousine Service covers the Chicago metropolitan area. Hourly and point-to-point options are available, so you can travel directly to your destination or make as many stops as you'd like. Reservation and transportation services are available 24 hours a day, so send them a message today to request a custom quote.
Service descriptions:
Hourly service - You get an unlimited amount of stops as long as they are completed within the time frame the vehicle is booked for. An itinerary must be provided to the driver. The vehicle is with you for the time it is reserved. You can leave your belongings in the vehicle because it is with you for that time consecutively no splitting hours. If the service runs past the scheduled end time overtime fees will be charged and may be at a higher rate than when originally booked due to surcharges on the day of service. Extra time is not guaranteed to be available so make sure you are considering both the length of time you will be at any stops and also the travel time between your locations when you are reserving your service.
Round trip- We pick you up from point A and take you to point B. Then we return to point B at the time/date assigned and proceed to drop you off at the final destination. You are only allotted a 15-minute grace period after pick up any additional wait time will be charged. The vehicle is not with you consecutively. You cannot leave your belongings in the vehicle. Any additional stops are extra.
One-way service we pick you up from point A and take you directly to point B . Any stops are additional and you are only allotted a 15 minute grace period.
Consecutive service- We pick you up from point A and take you to point B. The vehicle is with you for the time it is reserved. You can leave your belongings in the vehicle because it is with you for that time consecutively. An itinerary for the driver must be provided.
Details
Transportation
- Limousine & Sedan
- Shuttle Service
Wedding Activities
- Rehearsals & Parties
- Wedding
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Reviews
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2.5
out of 5.0170 reviews
Review photos
Showing slide number 1 out of 9
I strongly urge others not to use this company. We hired M&M to provide a 50-passenger shuttle for our daughter's August wedding, and its service failed us at the most critical tim...
e. The extended-family shuttle left the hotel before its scheduled departure, forcing several relatives to arrange their own transportation. An hour later, the guest shuttle also left about ten minutes early with only two of the forty expected passengers aboard. Most guests were stranded and began ordering last-minute Ubers because they feared missing the ceremony. Although the shuttle was eventually redirected, the guests arrived later than planned and only shortly before the ceremony, despite instructions to be seated 15 minutes beforehand. The mother of the bride, the mother of the groom, and the wedding planner were inundated with panicked calls from stranded guests seeking help. M&M's preventable failure created chaos and needless stress for our family, wedding planner, and guests at one of the most important moments of the day.
The condition of the vehicle only deepened our dissatisfaction. It arrived with visible dents, worn upholstery, and other cosmetic damage and looked nothing like the vehicle advertised and contracted for. Such a condition is unacceptable for any professional transportation service—especially for a wedding.
A week after the wedding, M&M admitted by email that these failures “should not have happened,” yet offered only a 10% refund because it provided transportation during the remainder of the reservation. That response completely misses the point. Although M&M transported the bride and bridal party to the venue and returned guests after the reception, the central purpose of our contract was to get family members and hotel guests to the ceremony on time. M&M failed precisely when dependable service mattered most. Providing transportation at less critical times does not excuse leaving wedding guests stranded before the ceremony.
M&M's handling of our complaint was equally unacceptable. Our follow-up emails and phone calls went unanswered. Although our contact, Jenny Salas, said on August 21 that the matter had been escalated, no one from the company ever contacted us again.
M&M markets itself as a transportation provider for special occasions, yet it failed to deliver reliable service when it mattered most and then failed to address the consequences. Mistakes can happen; abandoning customers, minimizing the failure, and ignoring repeated attempts to resolve it are inexcusable. Based on our experience, I cannot recommend this company.
If I could leave 0 stars I would. Do NOT book with this company. My sister booked for my bachelorette trip and did not get anything close to what was promised, nor did they call to...
say there was a change or answer the phone when we called as the bus arrived. Bus also was not clean and based on reading other reviews, doesn’t sound like this is the first time this has happened. Was promised and 10-16 person party bus with up to date features and instead got double the size transportation bus that was extremely outdated. My sister is trying to work with the company for a refund and their customer service is terrible too. Stay away from this company!
I found this company through the knot and I really wish I didn’t. DO NOT BOOK WITH THIS COMPANY. Terrible, terrible experience. I booked a party bus for 10-16 people with a pole (f...
or a bachelorette party) 2 months in advance of my event. A 28 passenger bus arrived with no sound system (just a Bluetooth speaker that died before the end of our trip). THERE WAS NO COMMUNICATION FROM THE COMPANY that they were sending a completely different vehicle. I am in the process of asking for a refund but their communication is terrible.
DO NOT BOOK M&M LIMOUSINE. Especially for your wedding. We hired M&M Limousine for three different types of transportation for our wedding day: getting wedding guests from the hote...
l to the church and then to the wedding venue with a 50-person bus. This was the only thing that ended up being fine.
Our second mode of transportation was a sprinter van getting wedding guests from the wedding venue back to the hotel at the end of the night. This driver was incredibly unfriendly to all the wedding guests, the bride and groom included, and the father of the bride. He was so rude!
The biggest issue was our third mode of transportation, the SUV for the bride and groom. The SUV was supposed to be used to transport the bride and groom, each separately, to the church before the wedding, and then together for photos after the wedding ceremony.
The driver completely forgot to pick up the groom, leaving the groom scrambling to book an Uber just to make it to the church on time for the wedding ceremony. When picking up the bride, the driver had no idea where he was going to drop off the bride at the church, even though it was an incredibly short distance from her hotel. He was also completely unsure where to go after the wedding ceremony for photos even though it was only one location just a few miles down the road.
After the wedding, M&M had no problem sending an email to immediately bill our credit card for 30 minutes of extra time driving that we did not plan for, but they never acknowledged the fact that their driver never picked up the groom for his own wedding, even though we emailed them about it immediately after the wedding. We also asked for the Uber ride to be refunded, as we did not expect to have to scramble to get the groom and an alternative mode of transportation to the church. He should have had a scheduled SUV ride, but instead, he was completely forgotten.
My wedding planner and I emailed our customer service representative, who initially set us up with the transportation months before the wedding, and she said there was nothing she could do to help, but instructed us to reach out to the accounting department to resolve it.
When we reached out to the accounting department, they told us someone would get back to us by the end of the week. Two weeks later, we had heard back from no one.
The accounting team then shared the contact information for a woman named Jenny Salas, who apparently is the only one on staff who can resolve any issues like these. In one month, I have sent her four emails, called three times, left three voicemails, and talked to her staff twice, each time they said she was "busy" or "in a meeting." They all said they would elevate the complaint, and we still have yet to receive a follow-up from anyone at M&M Limousine. It has been ONE MONTH!
We eventually had to take matters into our own hands and contact the credit card company to get our money back due to the lack of communication from M&M Limousine, and luckily, we have our funds back.
If you are planning your transportation for your wedding, you cannot count on M&M Limousine, as your groom may be forgotten, and getting a refund will be next to impossible. Whatever you do, do not book M&M Limousine!
We ordered $15k in bus transfers for our Notre Dame Trip. They sent pictures of nice buses and sent us three buses that were late and one broke down costing or customers thousands ...
in lost tickets. The buses were unsafe, did not have air conditioning, seats were broken and had duct tape, we were SHOCKED when the buses arrived. We are now suing M&M to recover our losses. Please do not use this company. Keep yourself and those you love safe! here are pics of the buses and M&M putting out clients out on the freeway once the bus broke down!
M&M provided shuttle services from our wedding to the 2 hotels that we had a room block at. Their communication was prompt and the shuttle driver was friendly. I would recommend th...
em if you’re looking to hire post-wedding transportation!
M&M Limousine Service was exceptional and took great care of the wedding party from the start of pick-up until the ride back home at the end of the night. Our Chauffeur, Ramon, was...
very professional and timely for our roundtrip services. I would recommend their services 100%
Although they were a more affordable option and did refund me for the time they missed, I’m still disappointed in the way things went down. The second bus never showed up and as a ...
result, there were some people that couldn’t attend the ceremony or had to walk to our reception. It still stings that this happened on our wedding day therefore I’d book them with caution.
If I could give .5 of a star, I would. The lady who picked up the men from the city to bring them to the suburbs got terribly lost and then crashed the bus, making the men very la...
te for pictures. When the entire bridal party was picked up from the reception to go afterparty, they sent the wrong bus. We did receive a 50% refund after complaining.
I’m not sure where the hate is coming from! M & M was awesome for our whole wedding! The weather didn’t cooperate with us an Q didn’t let that stop us at all. Such a nice guy! Grea...
t job M & M!
Great with following a schedule and even stayed a little later when our wedding takedown took longer than expected. So professional and accommodating!
Easy to book, driver was professional, and they came a little earlier when requested as the party ended early.
The car that picked us up was very clean and very big! The music was very nice and the driver took pictures of us before we went in! He was super nice and we loved that he was atte...
ntive if we wanted water.
DO NOT USE THIS SERVICE!
I scheduled this service for my upcoming wedding on 9/14 but after being advised by our wedding planners that they've had several bad experiences with M&M...
I decided to cancel and use a different provider.
I emailed a notice of cancellation to the same person that I emailed to make the reservation on 8/26 (he had previously told me that I could cancel up to 7 days before), and even sent a follow up email after not receiving a reply. M&M is now refusing to refund me because they are now saying I had to cancel by phone and they didn't receive my cancellation because that agent had left the company (no bounce back on the email to let me know it hadn't been received). M&M can see my email saying that I cancelled, but still won't offer a refund.
I guess our wedding planner was right!
Did not understand that we wanted our 40 passenger shuttle fan doing constant routes throughout the night to and from the venue and hotels. Many guests had to wait for long periods...
of time. When I called to book their service they understood that we wanted constant routes. Overall, this was disappointing, and I would not recommend them going forward and would have used someone else.
My wife booked and paid for a limo to pick her up, our daughter, and their two friends. M&M was a "No call and no show" leaving a group of ladies abandoned in downtown Chicago at ...
midnight, over an hour from our house. M&M's response to my wife when she called to inquire on the status of the limo "We had to cancel, we don't have any cars". My wife asked for a refund over a week ago but they haven't issued a refund. Stay away from this crooked company, they're thieves!!!!
I have only used M&M Limo services in the past and had great experiences, but my experience this weekend has changed my feelings. I will NEVER use them again for any event transpor...
tation or driving services!
I requested and had confirmation for a 22 passenger Limo bus but a 15 passenger old, dirty bus arrived and they would not send any thing else (This bus was actually farmed from them, and they used MANE transportation.)
I have waited patiently for a response from the company and NO ONE is calling me back or responding to my emails.
DO NOT use this company!
Transportation for our wedding in February 2024 went well. In booking M&M I was very worried about their weather policies given it was a winter wedding. After some back and forth w...
e agreed in writing a more detailed weather plan than the one outlined in their contract. The bus arrived on time, however without ice for the drinks. Driver Igor was not very friendly and reluctant to allow us to use the back trunk space for bags and coats. We ended up being able to use it tho which worked out well because for the 14 person sprinter limo, it was a very tight fit for 14 people. I would book the next bigger vehicle if I did it over again. Overall, they got the job done and on schedule and booked at a very reasonable price.
We are very pleased with the service we received from M&M Limo Service for our wedding on July 29, 2023. They were timely, reliable, and courteous. They picked us up and dropped us...
off at our venues without any hassle or delay. The bus was comfortable, spacious, and clean. It had everything we could’ve asked for. The driver was friendly, professional, and attentive to our needs. M&M Limo Service made our transportation stress-free and enjoyable. We highly recommend them to anyone who wants to have a smooth and comfortable ride for their wedding.
I would highly discourage you from booking with M&M.
We had two short, 10-15min rides booked for our bridal party. The week of our wedding, we received a call that they did not h...
ave enough buses and we could be picked up an hour later, or get a refund. Ultimately, we chose refund, which we did receive. We were assured that our second trip would still remain booked.
Cut to the day of the wedding, or rather at 10:22pm, 38 minutes before our bus was scheduled to arrive, I received a text saying there were no drivers available for our ride. I received another text at 11:03pm that someone was on the way. Over the next 30 minutes I would call and text M&M but received no answer or response. As you can guess, the bus never showed.
I received a call back around 1:30am.
While we received a full refund, I'm super disappointed in our experience. Book at your own risk.
We could not be more disappointed in the level of competence and professionalism demonstrated by M&M Limousine & Bus Services in October 2023. Our agenda was to be driven a shor...
t distance from a casino to a brewery to stay for an hour. Then we were to be driven to dinner at a nearby restaurant and then back to the casino. We were dropped off at the brewery but then the driver failed to show up to take us to dinner. We ended up taking alternative transportation. Having lost confidence in our driver we canceled him for the return trip to the casino. We subsequently tried to speak with a manager on a number of occasions but one was never available. About 2 weeks later we received an E-mail apologizing for the inconvenience and they took full responsibility for it. However they only saw it fit to refund half our money. We would highly recommend not doing business with M&M Limousine & Bus Services.
Horrible, do NOT book for any event. ESPECIALLY YOUR WEDDING. M&M didn't show up to drop off pick up guests for the ceremony, and left before the reception was over. M&M left with ...
3 hours left on the contract, and over 75% of our guests were left stranded in an area with no ubers, putting our guests at risk for getting to the hotel.
After contacting to resolve issue, M&M refused to refund the hours missed, and kept 100% of the tip we were forced to pay before booking.
If you want your guests to be transported safely to and from your wedding ceremony and reception, and the bus to show up, do not use M&M.
Horrible- don’t book. We booked a limo for a birthday, guy was 15 minutes late. Music in the limo didn’t work and the driver wouldn’t help us. Also said it was user error when 1/2 ...
the people in the car work in technology. Said it was his first time driving the car. Requested a partial refund, which they said would be honored and received within 5 days. Been going back and forth with customer service for a month now. No refund received.
If you want the ride you paid for on time, don’t book this company. They were a half hour late picking up my dad and his now wife on their wedding day and then called later to tell...
me they were going to send a sprinter van as the pick up instead of the stretch limo I ordered. In what world is that comparable?
Their dispatch team is beyond incompetent and there is no management available
Not as advertised. Doubled price the week before our trip. Stains on the ceiling. Leaking something onto our clothes. Old vehicle. Missing seatbelts in some seats. Unsafe, fast dri...
ving. Over 80 mph at some points. Kept talking on his phone while driving with children in the van. No Bluetooth. No blue lights. Very dirty.
do not ignore the warnings that you’re reading in the rest of these reviews.
this company is absolute trash. they’re consist late, communication is non-existent, and their custom...
er service a joke.
its a 50/50 shot that you’ll get the color you paid for, the size ride you paid for, the cleanliness you’d expect from any reputable company… the list of disappointments just goes on and on.
you may think - well I’ll be proactive and call them…nope. they will flat out lie to you to get you off the phone.
go with literally any other company, walk, hitch hike, grab an Uber. just don’t go with m&m
If I could give 0 stars I would. I booked a 32 passenger shuttle for our wedding almost a year and a half ago. They were paid in full, including gratuity, ahead of time. Fast forwa...
rd to our wedding day, just hours before, I get a call that the shuttle bus was in the shop for service and that they had no backup, and would not be able to perform the service. They said they had tried other companies with no luck. They did not even mention reimbursement, they just hung up. I get a phone call from someone named Dwayne shortly after, who said he didn't want to be insensitive but that they still could not do anything for us and that "things were crazy with the Notre Dame game" ??? As if that had anything to do with the bus supposedly being in for service. So unprofessional and so much undue stress for no reason. I had to spend over $1,000.00 on another company the day of to ensure my guests had transportation. Brides; save yourself the frustration and tears and book literally any other company. They've done this to so many other people so many times. I was silly to trust the "good" reviews.
Do not use. Booked and paid 6months prior to my wedding and they didn’t show up. Followed up with them several times before the day to finalize the schedule.
They didn’t even call...
to tell us they weren’t coming, we found out they canceled when we called them asking where they were. We were late for photos and our guests had no way to get to/from our venue. Do not use.
Dear Lord, this company deserves all of the terrible reviews. My wife booked them for transportation for the bridal and groom party. 30 minutes after they were supposed to arrive...
my wife call them and they said that the bus broke down and that they were sending another. We asked for and ETA and they said they didn't know. Hats off to my wife for being on top of this as she made the executive decision to have us all drive our selves to the venue. They had the audacity to ask if we still wanted the ride back. For what? To show up late or cancel our reservation anyway? No thanks. If you are looking for transportation to your wedding HARD pass on these people.
Also they said they'd have someone reach out to us regarding the service and they just straight up didn't.
TL;DR - would have made us super late to MY OWN wedding. I think it's pretty obvious from the reviews that they don't care. Do not book with them you will regret it
We booked two 40-person buses for late-night transportation after our wedding to take guests from our venue to the hotel. The buses were large and clean. The drivers were also very...
professional! We only booked a one-way ride of 2 buses so we didn't have to worry about the buses returning after dropping off guests. One bus arrived ~10 minutes late, but we were able to get most of the guests off in the first bus and waiting a few extra minutes allowed us to finish gathering a few items at the end of the night. Overall, we had a great experience and we appreciate the late-night service!
We had a horrible experience with M&M limo. We booked with them for our wedding transportation and the driver was almost an hour late, had no clue where he was going, and very rude...
on the phone. We have been trying to get some of our money back since we only ended up being on the bus for one hour but paid for two, and it has been almost impossible to get a hold of someone. DO NOT BOOK.
My husband and I booked M&M Limousine for our June 30, 2023 wedding. We booked 2 sprinter vans - one to pick up the bridal party and one to pick up the groomsmen to transport them ...
to the ceremony location.
The bridal party van arrived early and received excellent service. The groomsmen had to take an Uber to the ceremony due to their driver reporting that he was going to eat lunch before coming to pick them up, despite it being the scheduled pick up time.
We also reserved 2 larger busses to shuttle guests back to the hotel. We had booked 3 rounds of drop offs with the last run to be at 11pm. After discussing with the venue, we called M&M to adjust departure times, changing the last one to 1120pm. They agreed and we communicated multiple times to confirm that change, both on the phone and over email. On the night of the wedding the driver came inside at 1050 saying they need to run the last route now since their shift ends at 11. We reminded them that our last route was at 1120 and they said that was not what they were told and they were done at 11 and would not budge. We were told the bus would be leaving in 5 minutes and my husband and I, bridal party, and family all scrambled to try and gather everything from the reception and make the shuttle, with my parents having to stay behind to make sure everything was taken care of and arrange other transportation.
Now, a month after the wedding, we are still dealing with the company. They keep demanding documentation, which we are providing, but they are giving us the run around. We have all the emails saved that clearly confirm the services we reserved, but they still will not admit fault or provide compensation for causing not one but two major disruptions to our wedding day.
M&M worked well for our needs. We hired a sprinter van to bring myself and my bridesmaids to our wedding venue. The driver was on time, however, they did call/text me about 5 times...
saying they were there after I had given them my coordinator's information as a contact person day-of. We arrived on time to our venue with no other issues.
We had a mostly good experience with M&M. Our driver was on time, the bus was exactly as expected, and we were able to get our whole wedding party safely to the venue. However, af...
ter telling both the mother of the bride and the coordinator the driver would be making another loop back to the hotel to pick up another load of family members and bring them to the venue. Our driver did not go back to the hotel. This caused our ceremony to start late because several family members had to call an Uber and we lost about an hour worth of time we had paid for. This was really disappointing.
RUINED A MOMENT FOR MY DAUGHTERS WEDDING. THE BAD REVIEWS ARE CORRECT DO NOT USE THIS COMPANY ESPECIALLY FOR A WEDDING. I booked this company for my daughters wedding months in adv...
ance. The day of her wedding we got a call saying that the limo car I booked was not available due to the air conditioning not working and they would send a limo bus instead with working air conditioning, which already rubbed me the wrong way, because when I advised the young lady this was my daughters wedding and did not want any mishaps she could care less, after all it wasn't her wedding. So, I thought, fine everyone will be cool. On June 23, 2023 it was really hot. So, we waited, and waited, I called and was on the phone on hold until 30 minutes before my daughters wedding, At that point, I decided to tell the wedding party they will need to take their own cars, and I drove my daughter to the venue myself, while still on hold with M&M Limousine. As I am standing in the Venue, I finally get someone to take me off hold and speak with me, then the person tells me the driver is on the way, but will be 20 minutes late and had the audacity to ask if we need a ride back. I told him cancel everything, we are already standing inside the venue, as we all had to drive our own cars. I WAS SO UPSET with this company, they ruined a beautiful moment for my daughters wedding, as she really didn't have time for before pictures at the venue. IF YOU ARE THINKING OF BOOKING THIS COMPANY FOR YOUR WEDDING, I URGE YOU TO LOOK ELSEWHERE IT WILL SAVE YOU A LOT OF TROUBLE!! The Knot need to remove them as an option from their website the customer service and business is terrible.
DO NOT book this vendor. I wish I had read the reviews before booking. They managed to get us to our wedding on time thankfully, but our end of the night ride to prevent any drinki...
ng and driving for the wedding party just never showed up. Extremely unprofessional. We recommend booking anyone else.
Do not use M&M limo for your wedding. Check Yelp for more reviews. Late with no explanation or apology. Had to find drivers to take the groom and groomsmen to the wedding. When ...
the limo finally showed up 10 minutes before the wedding, it was dirty! Driver stated there were no limos available and she just had to take it as is. She was not friendly and on her phone most of the time. I called and filed a complaint and was told a manager would call me back. I waited three days with no phone call. I called back and was told the manager was on a break and that he would call me in 10 minutes. No phone call, so I called again two hours later and was told again the manger is on a break but would call me back. Two days later, still no call. The Knot should take them off their list for weddings. Save yourself the stress.
I booked two 40-passenger buses to transport guests for my wedding day. Only one of the buses showed up. It was not until 15 minutes before the buses were to depart to the wedding ...
venue I received a call from M&M indicating that the 2nd bus was running 90 minutes behind schedule. They told me the bus was on another call and would not be leaving the route. I called M&M twice in the days leading up to my wedding to insure this would not be a problem as I had seen mixed reviews online. And on both occasions they promised me that both vehicles would arrive in time as they would make it a priority because it was for a wedding. Needless to say, several family members missed the wedding ceremony because of M&M's inability to deliver on their promise. I would not recommend this company to anyone. Check the BBB reviews for this company before booking.
Do NOT use this limo service. We booked them for our wedding and they never showed up to pick up the groom/groomsmen. Everyone had to pile into cars and drive to the venue - making...
them late for the ceremony and pictures which then prevented the bridal party from participating in the cocktail hour. They are non responsive and have yet to make any attempt at restitution and I have called twice.
Absolutely terrible experience. Had a reservation on 5/12 (wedding date) to pick up at 2pm. 2:05p and no limo in sight. After being on hold for 10 mins, the rep had said our driver...
was 50 minutes out! So not only were we SOL without a ride on our wedding day, they could not even give us the courtesy call to tell us they were running late! I requested a cancellation that day. I FINALLY received my refund today on 6/9, after numerous attempts of calling and emailing for someone to process my refund through for the last couple weeks. I was consistently told that someone would reach out to me and apologize and still have not been contacted.
Communication and service is the worst. I strongly would advise looking elsewhere
Do NOT use. Late for pickup. Late to concert. Won't even call me back. Terrible customer service. Left 3 messages for the manager named "Perfecto" ...and he never called me ba...
ck.
We had a reservation and they cancelled on us 30 minutes before pick up time. It’s unprofessional and poor customer service. How do you do that to customers? We were in a city we d...
idn’t know and they left us stranded! If I could give 0/5 stars I would.
One and done - first time customers, we ordered a stretch limo to the airport to kick off our vacation right. Right. A 25 person van showed up, no warning. We asked for a refund...
, and after appeal, the manager said only 25% refund because the van is more expensive. Also, the dispatcher was in another country (India?) when our driver talked to him on the way to the airport. Very disappointing, we will not use them again.
I am truly surprised by the negative reviews of this company. My fiancé and I used M&M Limo last weekend (March 11, 2023) for our wedding. We requested a 24 passenger limo party bu...
s. Our driver Ronnie was extremely communicative, texting to let us know when he was close to our pick up location and when he'd finally arrived. He was on time, made multiple trips, and got us everywhere we needed to go. The bus was clean and beautiful on the inside and was exactly as we had requested.
My husband and I booked M&M limo for our wedding based on a recommendation from a colleague. I wish that I would have looked more into their reviews before hiring. The bus came on ...
time (one of the few positives) but the driver's driving was reckless. He was dangerously speeding through intersections and running over curbs to the point that when we looked out the window, pedestrians on the sidewalk were jumping out of the way and staring. The bus was also obviously not cleaned before they picked us up. Wrappers, bottles and crumbs were all over the floor.
Our limo never showed up to our wedding, and when we called to ask where it was (fifteen minutes after it was supposed to arrive), they said they were still 30 minutes away. We had...
to cancel and scrambled to find guests to carpool with. Then, I had to keep calling every few days to get a refund. After a month, I finally had to dispute the charge with my credit card company, because they never processed my refund.
The worst limo company. Save yourself stress on your wedding day by not booking this company. I got a text during my wedding reception that my vehicle of choice was no longer avail...
able. Luckily I checked my phone once that night to respond and request any vehicle they had to transport the wedding party back to the hotel.
The vehicles do not have six capability with iPhone. None one on the bus had a phone compatible, so we had to bring our own speaker on the bus….
Not to mention I booked a 1 hour ride and they did a 10 minute drop off instead with no reimbursement for the rest of the time booked.
I read the other reviews and thought things would be fine. Customer service is not much help, and not apologetic for that matter. Please save yourself the trouble and DO NOT book with this company.
Worst company in Chicago. Will place your whole party in danger on the road, if you value your life stay away from this service.
This transportation company was challenging to work with. They changed rates and were hard to get in contact with. I just needed shuttles for the guests from the hotel to the ven...
ue and back and they insisted on me communicating with the drivers that day instead of providing them a timeline and schedule. Both of the buses showed up 30 and 45 minutes late to pick up guests from the hotel resulting in the wedding starting late and a lot of unnecessary stress on our wedding day.
The service M&M provided was great! We had three different modes of transportation for our day. Morning for the bridal party, afternoon before the wedding for guests and then again...
for after the wedding!
The only drivers name I learned was Ernest. He was awesome!!! After a delay in the morning for the girls (who were supposed to be picked up first) he went to get the boys first, drop them off, then come get the girls, then drop them off… we had the service for an hour and ohhhh boy we used every minute and then some. Ernest was so nice and patient with us! Would love to have him as a driver again!
Contact
1300 Rand Rd., Des Plaines, IL
M&M Limousine Service