Luxmore Grande Estate

led between 4 different people as a point of contact. It was very challenging not knowing who we needed to go to with questions and not knowing who we were going to be meeting every time we went to the venue. The worst part of that, is literally, every time we met with someone new they gave us different information- right up until the final walk through. It was everything to what side the guest come in on, where the buffet will be located, to where the groom/groomsmen get ready. The absolute worse part about their lack of organization, was the day of the wedding. That day the weather forecast went from 30% chance of rain to 80% ,and though no one can control the weather, a large outdoor venue should have a solid backup plan, right? Nope, there was NEVER a plan discussed and as we were all getting ready, the Luxmore representatives (many of whom I’d never met, nor still to this day know their names) started taking down all of the tables inside (without talking to us) telling our wedding planner they were moving the ceremony inside. This was not ok with us, so we rented tents and had them delivered only to find out 2 hours before the ceremony that the Luxmore would not put out any chairs for our 175 guests. Rather than spending time getting pictures taken with my daughter, I was literally having to argue with them to get chairs put outside for the ceremony, at which point they were bringing me paperwork to sign a liability for their chairs. If they were better organized, and all of this had been discussed ahead of time I would not have lost out on precious time with my daughter the day of her wedding. That is time I will never get back. Fortunately, my husband and I did not feel like signing a liability to cover chairs was worth an argument the day of our daughters wedding, so that’s what we did, and as I predicted all along, it never rained. No one ever apologized, nor said anything to me, other than a very sarcastic response when I told them there was never a rain plan discussed. This venue is very unorganized, unfriendly and uncommunicative. In addition, they should be ashamed of their behavior the day of the rehearsal. The groom’s grandmother was using the handicap ramp when she tripped, causing her to fall on her face, nearly breaking her nose and no one at the venue seemed to care or do anything for her. She was literally bleeding and bruised and just to get ice, seemed to be difficult for them. She missed the rehearsal dinner that night and had to leave the wedding early due to her injuries. They have never checked on her and showed absolutely no concern for her well being. I am disgusted with the lack of empathy and customer service. I will NEVER use this venue or their sister venues for anything.

calling and speaking to Tamara she took the time to explain how everything would work and offer leeway. Somehow, everytime my fiance or I called, we got her and having someone recognize your voice and answer your question with kindness every time was comforting. We truly LOVE the estate and the team. Thank you so much for everything!

everything they could to make me feel stress-free. They have an amazing client portal that makes communication streamlined and the easiest part of wedding planning. They also have a list of preferred vendors, that led me to my dream florist! Overall in the planning process, they really put the client first. On wedding day they absolutely nailed it! When we arrived, they had everything laid out in both the bridal suite and the groom suite without me asking. OJ for mimosas, ice in our coolers, cups, etc. They really just take care of the small details without you knowing. Zaibeth, my event manager was super responsive to my emails, and I never had to worry if I had a question. Honestly this venue goes above and beyond for their guests. I have nothing but great things to say about this venue. It was just the perfect day!

n't thank the Luxmore Grand team enough.

asked to find the perfect venue and fell in LOVE with Amaris during the tour. She was so friendly and inviting. Then I met the owner, Tamara, one day while calling with my weekly questions and she was just as inviting. It really let me know I picked the perfect location for my daughter's wedding. My only complaint is that the day went too fast, and I don't remember most of it. One thing I'll always remember is how friendly, inviting, and special they made us feel from the time we arrived. Our server Millie was FASTASTIC!

show us the next area. That led us to a sitting area where she literally sat & watched us review the package information on our phones. No specific details were volunteered, such as how the turn over takes place between ceremony & reception. While our many questions were answered, it was done so unenthusiastically & we left feeling very underwhelmed & certainly not with the feeling that my daughter & future son in laws vision would be a priority.

well and perfect for the big day. Our wedding was phenomenal and everyone couldn't stop raving about how gorgeous Luxmore is. Every single room is beautiful. So many people loved the library which we were able to fill with personal trinkets! The staircase is to die for and the space and big city catering just cannot be beat. LOVE this venue and highly recommend!!! Our wedding was a dream

he rest of the staff. I would 100% recommend this venue!

worries that I had. With their COVID precautions my guests felt safe and comfortable. We are so happy with our decision to be married at The Luxmore Grande Estate.

special day! It was truly a dream come true and I would pick this venue all over again if I could!

e sure my wedding was perfect- and it was!! The venue was so gorgeous and the food was phenomenal, I had so many compliments on each part of the wedding! If you are thinking of having your wedding here- DO IT!

r making our wonderful blurry day so magical. xo

d us to push our date back by six months. The venue itself is GORGEOUS and many guests told us they felt like they were in a movie. Also, the banquets team the day of our event spoiled us and ensured our plates and drinks were always full. The ONLY negative we have to share is to make sure you are aware of the venue's weather policy beforehand. The day before our event Luxmore decided we would have to have our ceremony inside due to the chance of rain being more than 20%. We understand wanting to protect your equipment and guests but changing plans that far in advance when Florida changes so rapidly was disappointing. A lot of our vendors were also confused by the decision being made 24 hours in advance and not the morning of, as is the usual practice. The backup space was pretty but Luxmore's grounds are so gorgeous and were a huge part of our booking decision. We do appreciate the fact that Luxmore ended up letting us have cocktail hour outside since it ended up being a beautiful day with no rain.

etc.) Other than the hidden extra costs, the staff there were great. We got married June 26, 2020 in the middle of COVID-19 and they did a fantastic job keeping everyone safe.

d was amazing, the back patio was excellent for our mix and mingle where we served mimosas. We chose a buffet option and the food was delicious. Also, knowing that the space is female owned was another plus for me as we are all about supporting women owned businesses.

, even the rain lol

th the RW team. My only complaint is that it was hard to keep up with who was supposed to be in contact with us. Our point of contact changed at least 5 times throughout our planning process. They claim this is because they work as a team, which I understand, but I just think it would have been easier to just have one point of contact. However, it was a great space for our ceremony and reception. Thank you, Luxmore Grande!

arge staff team make for a great event, and even greater process. From the beginning, Lacie was so authentic- and the lead chef was extremely attentive to our palettes! Plus, weekday packages made it budget conscious for us! Honestly, we couldn't have asked for a more beautiful venue to be married at.

hing we needed for our special day. The venue itself is gorgeous, but the attention to detail the staff has with its clients, really makes this place perfect for a special night, just like the one my wife and I had. Our guest enjoyed being there and we couldn't be any more happier by having Luxmore Grande Estate as our reception venue!

regal ballroom and lush backyard/patio area, the Luxmore was the perfect place to say “I Do!” Lacie, Amaris and Randi were amazing and were super flexible with last minute additions to the guest list. Our actual wedding day went off without a hitch – or at least we didn’t know about it, which is a result of their planning, hard work and professionalism. RW events staff was fabulous and the food was delicious. We are beyond happy with our decision to get married at the Luxmore and would recommend it to any future couples!

making sure all of our guests had what they needed! The staff went above and beyond to ensure that my new husband and I never went hungry or thirsty throughout the night which I was very impressed with! I would 100% recommend the Luxmore to any engaged couple looking for a wedding venue!

enue.

a great time! Thank you so much!!

g. Elizabeth and Randi are warm, friendly, and know what they are doing. So helpful and understanding, especially with changes and add ons, never once did they make me feel like I was a pain or annoying with all my questions and some changes. If you want a top of the line wedding then you need to have your wedding at the Luxmore, They exceeded my expectations and dreams of what I had visioned for my wedding. If you have your wedding at Luxmore no one will ever forget it.

etely wowed by the venue upon arrival. The staff was great to work with. Our on-site coordinator went out of her way to help us with anything all day long! They truly helped make our day the best day ever!

ance while still being totally customizable for your event. After speaking with the staff, it made my decision that much easier! The staff there is incredible!! There was no detail of my wedding day that wasn't planned out. Everything went so beautifully and I am so thankful to have gotten married at the Luxmore!!

ue as soon as we walked in. Right away we were greeted with the warmest welcome by the owner, Tamuel. She made our choice easy and let’s just say, my wife’s eyes glimmered with each chandelier she saw! It didn’t take much convincing to book on the spot! I wanted a venue I knew my wife would love and well I happened to fall in love in the process. Immediately I noticed how well kept the facility was. Throughout each room there was so much character and it just made us feel like royalty. They even treated us like royalty throughout the entire process! No matter how many questions we called with, the staff at Luxmore was always accommodating. The best part of it all, our wedding day, went by smoothly! I've learned that weddings are hectic and i'm so grateful that we chose a venue who could adjust without any hiccups. As we approached ceremony time, it started to rain cats + dogs. Despite the rain, the staff quickly adjusted our cocktail hour so that our guests wouldn't have to go outside. The transition was so smooth, no one knew there was a change at all. I’ve attended weddings with subpar service but the staff here was phenomenal! Our food was delicious and consistent with our private tasting, the waiters and waitresses were professional, attentive and knew us by name (which was quite impressive). For weeks after our wedding, guests were calling to tell us our wedding was the best they’ve ever attended. I can honestly say, I am more than impressed with the level of service received by this venue. The level of professionalism, care and thoughtfulness we were shown has set the bar for luxury in our eyes. Thank you Tamuel and your amazing team for making our dreams come true!

p to our wedding. One of the biggest appeals to Luxmore is the fact that it’s so beautiful and has so much character, I hardly had to do anything by way of décor. Every single room is a photo opportunity. I’m a strong believer in “less is more”, so for the day of the wedding, I kept my décor minimal – beautiful table dressings, simple flowers and lots and lots of light – Luxmore’s natural beauty provided the rest. Our wedding day was as beautiful as I imagined it to be and I felt like I was in a fairy tale. I had the pleasure of meeting Courtney for my initial visit and tour. Then when my mom visited from Canada, I really wanted to show her the venue and we got to meet Amaris and then for our tasting, we were able to meet Elizabeth who we were lucky enough to have as our coordinator the day of the wedding. These ladies are as amazing and beautiful as the venue itself. They made everything so easy and simple for me. On the day of the rehearsal, the car with my mom, flower girl and ring bearer got lost en route and were almost an hour late. Naturally I was a bag of nerves and I HATE being late to anything, so I felt a meltdown coming on. Elizabeth came over to check on me and she was so sweet and kind. I felt like I was wasting everyone’s time with half my bridal party being absent, but she made me feel so much better. Her kindness will always be remembered, such a small gesture went such a long way. Luxmore absolutely brought my vision to life and I will forever be grateful. I especially knew I chose the most perfect venue when I saw and heard my guests reactions. Thank you a million times for making my wedding day the best day ever! xoxoxo

the staff at Luxmore were fantastic and flawlessly professional. Amaris and Elizabeth were constantly in contact making sure we were aware of every step being taken, as well as quick to respond to our hundreds of emails. If we had to do it over, we wouldn't change a thing. I would undoubtedly recommend to anyone in search of a venue to consider Luxmore Grande Estate. The venue is gorgeous, the catering is impeccable, and the staff is incomparable. Thank you for helping make our big day the best it could possibly have been! -The Bennetts

l suite was to die for, and it was so nice to be able to spend the day of the wedding getting ready on site. We loved this location because there are multiple indoor and outdoor options for ceremony and reception. We also loved that the majority of the vendors are included (food, beverage, linen, tables, chairs, etc.). That helped ease the planning process tremendously. The staff has been great, just a few communication errors when switching point of contacts, but everything was fixed went smoothly in the end. Overall, we had a great experience planning our wedding with Luxmore, and everyone there helped us create our fairytale wedding! I would highly recommend.

I wanted a venue where I could have an outdoor ceremony and indoor reception. When I walked into the venue I was stunned! You get more than your monies worth. The double grand stair case and chandeliers are breath taking! It's a gorgeous, quiet location, and I loved that we had the whole place to ourselves! The communication with the team was everything I needed as a bride. I am very impulsive (as you can see I booked sight unseen :-)) and I wanted to purchase everything I saw. Our planner Tamuel made sure we stayed within our budget! All of our communication with the venue was helpful and prompt; I feel the entire process went very smoothly. Everything went perfectly on the day. Oh and did I mention the Bridal Suite! OMG!! The pictures gives it no justice. The gold fixtures and the tub. I felt like royalty!!! I would recommend The Luxmore to everyone! You have to book early because the spots fill up quickly. 5+ stars!!!!!!!!!

maller than most but they treated us like royalty. I'm so glad our photographers mentioned this place. We couldn't be happier with how they helped us plan our dream wedding in two months. Thank you!!

d tucked away. When you look out you see a school, town homes, and warehouse buildings. This was no fault of the venue but worth noting. Because you can only use their caterer, expect to pay top dollar. We paid $74pp plus alcohol. The food was delicious except the steak. At the tasting it was perfectly prepared: medium rare. At the event, most pieces were extremely rare. We were the first corporate event and there wasn’t an option for dessert. They seemed perplexed when we asked about it. They came up with an Italian dessert display. However at the event it was different than described in a good way. There were several options and many of our guests went back for seconds. We never heard from our contacts on the day of the event. In the beginning, we were told we could have the venue starting at 10am then it was a bigger ordeal than it should have been to let us in before 3pm. When we signed, we were told 10 days before for the final guest count and then it changed to a month. Expect to pay top dollar for the southern charm because this venue is not cheap; in our opinion, overpriced. The lighting packages they provide are not worth the money. I cannot count each time we mentioned we wanted a cozy intimate feel. What we got was daylight. If you know that it will be too bright and against your clients wishes, tell them. Please do not ask them to block an entrance to help the flow of the cocktail hour. They offer you a $200+ option which involves them putting a curtain over the entrance. I asked several times what the exterior lighting package was and never got a clear idea of what cost $350+. We didn’t know what the lighting would look like until we got there and to say the least, it was bright and not what we were going for. The bartenders and wait staff were friendly and pleasant. However, the blonde woman who runs the show on the catering side was downright rude and disrespectful. From the moment she arrived, we were getting complaints about her attitude including from our guests. She made several snarky remarks throughout the evening. Early on, they made the call that to move the cocktail hour inside due to weather. About 30 min. before our guests were to arrive; a committee member asked if they could move it back outside because it was clearing up. Instead of professionally explaining that it was too late, she degraded our member for even asking. It was embarrassing to watch. We deal with people all day long and their questions in which we have answered for a hundred times. Regardless, we are always polite and professional when we have to explain to them no. Her behavior was unacceptable. The space is small. During the venue tour, we were told the venue could fit 160max; however with 17 tables, it was extremely crowded. With the tables bunched together meant that people stayed sitting at their tables rather than mingling. It is doubtful that they could accommodate more guests in that small of space. Overall, the venue is beautiful. However it is not worth the money and did not meet our expectations. We put on holiday parties annually in the Central Florida area. After comparing the costs of our previous parties, we paid more in every way i.e. food, rental fee, lighting.

ption. The Luxmore Grande Estate not only fit that bill but, exceeded our expectations in every other category. This venue is absolutely beautiful without any decorations, so anything you add just ups the class of your wedding. Courtney the Luxmore manager was a joy to work with and worked through every detail with myself and my event planner Erika Del Rio with Event District. The bridal suite is to die for and a dream to get ready in on your big day. I felt like the princess of the castle and all my girls loved having enough space to spread out. The ceremony room held our 70 guests perfectly and the reception area had lots of room for two dance floors and 10 tables. The plated dinner service was on point and the library was the perfect spot for the cocktail hour. If you are looking to have the wedding of your dreams like I did, I recommend you get a date asap at The Luxmore Grande Estate. Thanks Courtney for all that you did to make our day perfect!! Much love!! Mrs. Beth Hatfield Nick and Beth Hatfield July 15, 2016 70 guests Venue: Luxmore Grande Estate Winter Springs, FL http://luxmoregrande.com/ Event Planner: Erika Del Rio with Event District http://www.eventdistrict.net/ Catering: Big City Catering http://bigcitycatering.com/ Accommodations: Westin at Lake Mary http://www.westinlakemary.com/ Photographer: Charles Gautier http://www.charlesgautierphotography.com/Weddings Videographer: Corban with Love and Lustre Weddings http://www.loveandlustreweddings.com/ Florist: Vicki with Peddles http://peddles.com/ Band: The Leonard Brothers Band http://www.leonardbrothers.com/ Cake: Publix- Colonial Town Park Center http://www.publix.com/ Hair and Makeup: Krista Smith https://www.facebook.com/krista.hale.18 Rental: RW Events http://rwevents.com/ Save the Dates: Minted http://www.minted.com/ Invitations: Elegant Invites https://www.elegantweddinginvites.com/ Limo: Sunshine Limo http://sunshinelimousine.com/ Getaway Car: VIP Wedding Transportation http://www.vipweddingtransportation.com/

reality. From the late phone calls and texts, their planners were always there to answer questions and help in any way. Luxmore is absolutely beautiful! I highly recommend them!! :)

d every staff member that was involved on our wedding day went above and behind to make sure our day was one we would never forget. They all truly care about making the bride and groom feel special. Almost 1 week later and we are still receiving compliments from our guests about our venue choice! Highly recommend this venue to anyone and everyone :) - The Palmers