Lowell Inn

arted tearing down our tables at 9:30 pm although we had the venue until 10:30 pm . The staff was rude beyond belief and our grooms dinner was awkward. The bar was not stocked with enough alcohol even though we pre bought with a large deposit. Some of our decorations went missing even though we had a decorator scheduled to arrive after the reception ended to clean up. We sent several emails and made several phone calls after the wedding to try to resolve some of the issues and nobody would return our calls. We ordered 7 kids meals in addition to our buffet dinner and they came out an hour after the buffet was served and after the dance started the kids were so hungry ! We were told we would get a refund and two weeks later we still have not received a refund. They are short staffed and unable to properly handle a large wedding. A family member of the venue sits at the entrance to the reception center and chain smokes causing cigarette smoke to fill the banquet center every time somebody enters the room not to mention you have to walk through a cloud of smoke just to enter from the parking garage I asked if we could do anything About this situation and I got told nope it’s a family member they have carte blanche they can do whatever they want. We had two meat choices on our dinner buffet and the beef tenderloin was extremely undercooked it was almost rare and the outside edges of it were extremely tough and chewy many people did not eat it it was not cooked properly it was rushed I asked about that as well to the venue and the response was the staff ate it and thought it was delicious so whatever is left over the staff gets to eat for what you paid for. I asked for no water carafes on the table because we had children and did not want to risk having a spill but they put the water carafes on the tables anyways many of our guests had to ask for coffee when we were told and promised that coffee would be passed by staff as well as water and it was not. We supplied disposable plates napkins and silverware for the dessert bar and we supplied all of our own table linens and decorations so the staff really truly had less work to do than normal but even with that they were tearing down our linens and our tables around us as we were trying to enjoy the last hour of our reception and dance it was very awkward. I ordered a bottle of Moscato wine for our head table and a bottle of house champagne was placed instead so I had to chase down the staff to get it fixed. We were charged for both since it had been opened! They simply do not care! Nor do they pay attention to detail which is the most important part of deciding on a venue if you ask me because you have to care to get the details right. I had to pay for the items that the staff misplaced and never should have touched in the first place. I would not recommend this venue to anyone.

e loved our experience here.

ring and some décor- looks fabulous!

e staff were excellent to work with, and were very responsive and informative. I had so many compliments from my guests on how delicious the food was, and the sheet cake I ordered for the guests was actually more delicious than our wedding cake. My pictures turned out amazing, as the historic rooms were gorgeous for the backdrop. We didn't have dancing, as the rooms don't allow it, but we are not dancers and played bingo instead! We planned a bar crawl for after the reception where there was dancing - which we didn't have to pay for :) I highly recommend it, as it was a reasonable cost, very unique, and the service was reliable and professional, and we had a great time!!